I missed the last flight of the night going back home and was forced to find a place to stay. I started to call around to find a place and when I called Best western "Milan" answred the phone and was great from our initial contact. From there it only got better. He sent a shuttle right away to come pick me up and they were there withing 5 minutes. The room and rate were great but thats not what got me. It was the customer service. When I arrived in disarray from not expecting to stay and not having anything with me. He let me borrow his Iphone Charger to get my phone back up and going. When I brought his charger back I asked about places to eat near by, I just figured I could walk he then went above and beyond and looked up times that places near there closed and told me he would ask the shuttle to take me to get some food since it was near midnight. When I didnt care for the food choices and just wanted something to grab something small he gave me a little care package which i think may have been his own lunch, Which had a granola bar a bottle of water and some chips.That was all I needed. Its really the little things that get you through. So Thank You MIlan and Best western

This motel had very helpful staff. It's the stopping-over place of choice, I think, if you're arriving/departing by plane, and having to transfer to Amtrak, or vice-versa, or if you need to pick up a car at the airport, and have an overnight delay. The taxi fare from the Jack London Square stop at Oakland out to the airport is only $20 or so, and is worth it, especially at night.

I stayed here for 3 nights visiting Oakland and San Francisco to watch some ball games. First off let me stay that a major plus for this hotel is the shuttle service. I elected not to have a rental vehicle at all and that was good because the parking was kind of tight. Most nights there were no spots and people were parking all over the place. The shuttle ran regular routes to both the airport and the BART terminal. Plus additional trips out as people needed them. I didn't have any issues waiting except for 1 night after the A's game but that was only because there were too many people for 1 trip. No, problem. The driver was back in a few minutes and picked up another run. All of the drivers were very polite. The desk staff was terrific with the exception of the night clerk who talked at a mid scream level for the most routine conversations. The rooms were quite clean and the maid service was very prompt and efficient. The breakfast was great. Lots of different options bewteen hot and cold foods. The location was n't the greatest and I had been warned by other posters not to walk at night time, but there wasn't any problem in the daytime and there was a nice shopping/eating area within a few blocks. The only other issue I had was with the internet service which was quite tortoisemal (yes, I made up the word). Very sketchy. Overall, I would stay here again in a heartbeat.

I've stayed here a couple times. The staff is friendly and helpful. The hotel is a little hidden in Hegenberger Loop, but that helps it stay quiet. The rooms are large and the beds are extremely comfortable. Breakfast is boring, the same scrambled egg stuff and sausage links every day, but the rooms have a fridge and microwave so you can make tour own if the variety is an issue.

The shuttle will take you, not just to the airport, but to BART and other nearby (within 3 miles) places!

I'm looking forward to staying here each time I visit OAK.