I missed the last flight of the night going back home and was forced to find a place to stay. I started to call around to find a place and when I called Best western "Milan" answred the phone and was great from our initial contact. From there it only got better. He sent a shuttle right away to come pick me up and they were there withing 5 minutes. The room and rate were great but thats not what got me. It was the customer service. When I arrived in disarray from not expecting to stay and not having anything with me. He let me borrow his Iphone Charger to get my phone back up and going. When I brought his charger back I asked about places to eat near by, I just figured I could walk he then went above and beyond and looked up times that places near there closed and told me he would ask the shuttle to take me to get some food since it was near midnight. When I didnt care for the food choices and just wanted something to grab something small he gave me a little care package which i think may have been his own lunch, Which had a granola bar a bottle of water and some chips.That was all I needed. Its really the little things that get you through. So Thank You MIlan and Best western
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- Also Known As:
- Best Western Plus Airport Hotel Oakland
- Best Western Plus Airport Inn And Suites
- Oakland Best Western
- Best Western Oakland