We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Some pros, some cons” 4 of 5 stars
Review of BEST WESTERN PLUS Airport Inn & Suites

Save Saved
You added BEST WESTERN PLUS Airport Inn & Suites to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
BEST WESTERN PLUS Airport Inn & Suites
2.5 of 5 Hotel   |   170 Hegenberger Loop, Oakland, CA 94621-1326   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Earn a $50 Gift Card
Ranked #8 of 48 hotels in Oakland
Portland, Oregon
Top Contributor
157 reviews 157 reviews
36 hotel reviews
Reviews in 57 cities Reviews in 57 cities
55 helpful votes 55 helpful votes
“Some pros, some cons”
4 of 5 stars Reviewed April 2, 2012

First the good news. Spacious room with comfortable seating--- may have been a junior suite. Good counter space in the bathroom. Complimentary breakfast. Good bed. Good rates. Convenient to the freeway, but far enough to be quiet. A courtesy shuttle is available to take guests to restaurants, the coliseum, the transport station or airport, and of course, it is close to the airport.
The cons. Only one bedside table. The lamp over it did not work, but the lamp on the side with no table did! The vending macine was out of order, and the machine that vends pizza and foods that can be warmed didn't work either, though they refunded me the $2.75 that the machine ate. At least it politely thanked me after its third attempt to grab my pretzel failed!
Checking took awhile. There was a line of people and only one employee and he had to answer numerous phone calls at the same time. When it finally was our turn, he asked us to wait while he helped another person who walked up and said he had been given keys to a room that was occupied so that took awhile to redo his reservation. A loud, obnoxious program was blaring on the television in the lobby. So our welcoming experience was less than stellar, but I chalk some of it up to poor timing.
The breakfast was adequate. Breads and muffins, waffle machine, juices, cereal, dried out eggs, but good sausage, biscuits and gravy. Definitely enough to get you going. The rooms also had coffee makers. There are a few nearby casual restaurants and it isn't far into Oakland for more dining options.

Room Tip: Ask for the room with a sofa and chair. This gives you a nice spacious area with places for suitcase...
See more room tips
  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

193 people have reviewed this hotel

Traveler rating
    68
    72
    33
    14
    6
See reviews for
65
54
9
38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Nebraska
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 25, 2012

We had picked this hotel because of its 24 hour shuttle to the airport. We were pleasantly surprised with the nice spacey rooms. Everything was spotless. The front desk was very friendly and accomodating to us. There were restuarants close to the hotle. If we ever fly out of Oakland again, I would choose this hotel. Free wi-fi-, friendly people, close to the airport, what more could you want.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wailua, Hawaii
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 14, 2012

We stayed 3 nights here in late Feb. and then one more in early March. We were very pleasantly surprised! It was our first visits,and it will be our base everytime we fly into oakland from here on. The shuttle was great, the front desk staff, in particular Alvyn, made us feel like family! Rooms were good, quiet, comfy and featured what to me was the BEST TV remote control I have ever seen! A perfect layout. Free breakfast very nice. The location was not very, shall we say, "pretty" but it worked fine for us. The grounds were, however, lovely. Easy on, easy off the freeway too!
I am looking forward to seeing that sweet, furry little "person" when we return. (-:
Best Western Plus Oakland was a very nice find for us. We WILL be back!

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 14, 2012

Room is nice and clean, a bit outdated but still okay. Free Wi-Fi and breakfast, very close to Oakland airport.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliso Viejo, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2012

The front desk host: Ana, Kevin and Carol are the best at making you feel at home.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2012

I have been staying with Best Western OAK plus airport since June of 2010. My job requires me to be in OAK to start work even though I live in Los Angeles, I couldn't ask for a closer, more convenient place to stay. Its literally 5 minutes away from OAK airport, around the corner from WALMART and a few places to eat such as INnOUT, WIngstop, Quiznos and Panda Express. Also for us few people who need our morning Starbucks there's one right in the same shopping center.The shuttle service is awesome. They are always friendly and helpful. The shuttle runs every 30 mins to the airport then in between go to BART if you'd like and also to the shopping center around the corner. I've yet to experience a problem with their shuttle because that is very important if your trying to catch a flight. The rooms are large and comfy. The bathroom is spacious with lots of counter space. There is a fridge and microwave which is always handy. The hallways are always clean and smelling fresh.There is free breakfast between 6-9. I don't usually complain about anything that is free. But overall you have options and they are pretty good options at that. Also, free wifi which is always nice.The front desk is friendly, helpful and always there to answer questions.Like I said its my home away from home. I stay here about 6 to 8 times a month and enjoy it every time. Its comfortable, its reliable and I have never had a problem here.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
1 review
5 of 5 stars Reviewed January 10, 2012

Overall my stay was great. The hotel staff was top notch checking in and checking out. Rooms were large and didn't make you feel closed in.Plenty of hot water with good pressure which is nice after a long day. Breakfast was good with a various selection to choose from. Price was better than expected as compared to others in the same area......would stay there again with no problem.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to BEST WESTERN PLUS Airport Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Airport Inn & Suites

Also Known As:
Best Western Plus Airport Hotel Oakland
Best Western Plus Airport Inn And Suites
Best Western Plus Airport Hotel
Oakland Best Western
Best Western Oakland
Address: 170 Hegenberger Loop, Oakland, CA 94621-1326
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Oakland
#9 Family Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Airport Inn & Suites 2.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Best Western, Priceline, Tingo, TripOnline SA, Expedia, Hotels.com, Agoda, Venere and Otel so you can book your BEST WESTERN PLUS Airport Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Airport Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.