We stayed two nights during one of the busiest weekends of the year, Berkeley graduation.
I want four things in a hotel room: clean, quiet, hot showers, and relatively odour free. Unfortunately we only got one of those this last weekend.
When we arrived we were given a room that smelled like rancid cooked fish. We tried to identify the source of the smell and when we opened the microwave it was evident that it hadn't been cleaned. There were large food chunks on the ceiling and walls of the microwave.
We asked to be relocated but were told that there were no more rooms available and that maybe we could be relocated the next day but that they were sold out for that day even though it was clear that others hadn't checked in yet.
To be fair, Jerry, the clerk, was very quick to come in and clean the microwave, and did take a picture of the offensiveness. He also sprayed unscented Febreeze around the room to try to take the smell away. The microwave was clean, but the smell still made me gasp every time I walked through the door. Olfactory fatigue set in pretty quickly though so we were really only annoyed the first minute we walked into the room.
It is a hotel with kitchenettes so food odours are probably to be expected but this was too strong.
In addition our shoes quickly became sticky from walking on the floor. That turned out to be a gap in where the vinyl flooring met the carpet and where liquid adhesive still oozed out. We covered the offending areas with tissues and that seemed to help. There are sticky patches on the carpet, whether they're from that issue or from other things we're not sure. We didn't go barefoot in the room.
It took forever to get anything remotely resembling hot water in either the bathroom sink or the shower. The tub quickly filled with water even with the drain open. I removed the tub plug to see if that would help it drain, and it did, but only after I removed black gunky gross stuff from the drain. I settled for a lukewarm shower the first day. We were able to get warmer water the second day, but only if we were willing to listen to massive water hammer that we're sure woke up the neighbours.
We do not mind staying in lower quality hotels and some of our favourite hotels have had worn carpet and saggy beds. But we paid $150/night for this. Granted, this was cheap relative to other options in the area because it was graduation weekend. And maybe when the hotel isn't as busy it has more buffer so that it can shuffle the bad rooms out of circulation. I wouldn't have minded the hotel if I had had a room that one of my parents had had.
As others have said, the location is reasonable and we actually slept fairly well. Wifi was free and fast.
But it's very unlikely that we would return to this hotel and possibly even the chain.
Don't book on a busy weekend, or if you do, arrive early, just in case there are issues and mayb...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 28, 2013
We hope you enjoyed Berkeley's Graduation!
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Thank you for providing us with details about your stay. The situations you described regarding the level of cleanliness in your room, the lack of hot water in your shower and the slight odor in the hallways are truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I am working with the maintenance and housekeeping staff to ensure your experience is not repeated.
The staff and I appreciate your comments, as it will only help us to improve. Please contact me, at firstname.lastname@example.org, if you would like to discuss this further. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.