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Extended Stay America - Oakland - Emeryville: Traveler Reviews

2.5 of 5
3650 Mandela Parkway, Oakland, CA 94608
Hotel amenities
Extended Stay America - Oakland - Emeryville
Ranked #15 of 48 hotels in Oakland
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39 reviews from our community

    Trip type
Traveler rating
    14
    7
    3
    4
    11
Date Rating
Bangalore City, Karnataka, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice place to anchor”
4 of 5 stars Reviewed December 17, 2012

I stayed in this hotel for about half a month on business. It's a decent place with very friendly and helpful staff. David helped with the check-in formalities and it was pretty quick. The room was nice and clean. They clean the rooms once every week but replenish the toiletries upon request. They have a grab and go breakfast (included in the price), a decent laundry room and a lot of parking space.

The location is very nice - Target, Best Buy, Toys R Us, Pets Mart, (Pizza Hut and Starbucks are inside the Target store) etc right in front of the hotel. A 25-30 minutes drive to downtown San Francisco from over the Bay Bridge and about 40-45 minutes to the San Fran Airport. I did not explore the train connectivity or the boat connectivity but I know there's a train from Oakland to downtown SFO and also boat connectivity from the Oakland pier to Fisherman's wharf.

They do not have a running restaurant or pantry but you can order food from outside. I used to order Pizza late at night (they deliver till 3am).

The only issue was a nasty neighbour in the next room. He would start banging the common room wall even if I and my business partners were talking inside our room at an acceptable volume at 6pm. Slightly late in the evening we had to whisper to make sure we weren't disturbing him. So, I guess the walls are really thin there. And yes, they do not have a gym or a pool, so health enthusiasts might find it a li'l discomforting. The housecleaning lady was very polite. We had some issue with the shower and it was rectified immediately by their plumber.

Another thing to note is that we saw a party of 4-5 guys having beer (standing next to their truck) in the parking lot of the hotel in the evening. They weren't causing any ruckus but I'm not sure if that's a safe practice to be allowed by the hotel.

Overall it was a very good experience staying at this hotel. I'd definitely recommend the place.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jai S about Extended Stay America - Oakland - Emeryville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali R, Manager at Extended Stay America - Oakland - Emeryville, responded to this review
December 19, 2012
Thank you for your great review of our property. I'm glad that you enjoyed your stay and found everything in the area to be convenient.

I’m sorry to hear that you felt the need to whisper during your meetings, always feel free to contact the front desk for any issues that you encounter with other guests and we would be happy to resolve them for you!

Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Niguel
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“dirty sheets /POOR HOUSE KEEPING,LACK OF.”
1 of 5 stars Reviewed October 29, 2012

Forced to stay here,by my company.Would not send a friend to stay here,maybe my boss though.Have stayed in these before,but never had this issue.I mark my bedding,just to make sure that they get changed !!! Well after being here over 30 days,they made the bed (once a week)took my tip,but used the sheets with the mark.The nerve of this lady,to take the tip :( Im pretty sure,she wont get another one from me.
The guy's at the front desk are FIRST CLASS,but they dont have the hard task of making the beds up,with CLEAN sheets,but the maids dont eather.
If i ran this place,there would be 1 job opening Monday,for house keeping.
Still got another 30 days here,so wish me luck.

Room Tip: Check the room,before paying
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask n2baja about Extended Stay America - Oakland - Emeryville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESA G, Manager at Extended Stay America - Oakland - Emeryville, responded to this review
October 30, 2012
I appreciate you taking the time to write a review of your experience with us. The housekeeping issue you described is not acceptable, and I sincerely apologize for your experience. I am working with the team to ensure that this does not happen again in the future. I appreciate you bringing this to our attention. I invite you to contact me at emy@extendedstay.com if you have any additional comments.
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“Don't stay here.”
1 of 5 stars Reviewed October 7, 2012

They forced me to wait in the lobby, with a dog, for hours, because I lost my key and they wouldn't give me another. Despite claiming pet friendliness, and paying extra for the privilege, they called us back from the train because our dog was barking during the day. This place is the worst hotel I've stayed in.

Stayed October 2012, traveled with friends
Was this review helpful? Yes 1
Ask Jackf728 about Extended Stay America - Oakland - Emeryville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali R, Manager at Extended Stay America - Oakland - Emeryville, responded to this review
October 11, 2012
Thank you for taking the time to write a review of your stay. I am sorry to hear that you had lost your key and had to wait for another. In response to your feedback about your dog barking in the room while being away, I will make sure my staff is fully communicating hotel’s pet policy to guests upon arrival. Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at arahimi@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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Tampa, Florida
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“WORST EVER”
1 of 5 stars Reviewed October 4, 2012

Says newly renovated, NOT! Questionable people hanging around parking lot and in lobby. Room smelled of smoke, carpet dirty and soiled. Mattresses hard as rocks, sheets didn't even fit, mattress cover soiled and dirty. Pillows had no filling. Bathroom had rodent droppings as well as drain pulled out and laying on floor. Kitchen dirty. and also had insect droppings. Free to go breakfast, if any, gone by sunup. My worst experience in 55 years of travel.

Room Tip: I have a tip, do not book this hotel. Stay in your rental car.
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  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask travelsalot1946 about Extended Stay America - Oakland - Emeryville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali R, Manager at Extended Stay America - Oakland - Emeryville, responded to this review
October 8, 2012
Thank you for your recent review of your stay. I am very disappointed that your stay was less then exceptional. Please accept my apology. To prevent this from happening again, my team is conducting a complete sweep of the rooms to insure smell of smoke, carpets being dirty and soiled, Mattresses being hard as a rock, sheets not properly fitting to mattress covers, soiled and or dirty, Pillows not having any fillings, Bathrooms with rodent dropping, drains pulled out and laying on floors and Kitchens being dirty with insect droppings isn't repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me at arahimi@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
“This place is a ripoff!”
1 of 5 stars Reviewed October 4, 2012

Seems like they have tried to cut every corner possible.

problems:

1) The room needs painting
2) the kitchen is not stocked with utensils
3) only get housekeeping once per week
4) no hot breakfast
5) no gym (even though they say they do in their promo material in the room)
6) No dishwasher
7) no cleaning supplies for dishes

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask mattwallace12 about Extended Stay America - Oakland - Emeryville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali R, Manager at Extended Stay America - Oakland - Emeryville, responded to this review
October 8, 2012
Thank you for your recent review of your stay. I am so disappointed that your stay was less then exceptional. Please accept my apology. To make sure this doesn't happen again, I am doing a complete sweep of the rooms to insure the rooms needing paint, missing ample utensils and dishware are properly addressed. In regards to not providing Hot Breakfast or a Gym, please note that we specialize in providing clean, comfortable rooms at an affordable price. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me at arahimi@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Oakland - Emeryville

Also Known As:
Extended Stayamerica Oakland-Emeryville Hotel
Extended Stayamerica Oakland-Emeryville Hotel Oakland
Extended Stay America Oakland
Extended Stay Oakland
Oakland Extended Stay
Address: 3650 Mandela Parkway, Oakland, CA 94608
Region: United States > California > Oakland
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #15 of 48 hotels in Oakland
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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