I stayed here last week for business and felt like I was in an episode of the Twilight Zone. First of all, this place reeks of cigarettes and other foul odors and is filthy from the lobby, to the hallways, to the rooms. Upon check-in, the toilet in my room had been used and not flushed. I was told that someone would "re-clean" the room which never happened. There was a sign indicating the "free wireless" was down and suggested that guests go to Starbucks for Internet access. The shower would instantly change from warm to scalding hot and the drain was clogged. During two nights of my stay, most of the TV channels were not working. The front desk is not staffed from 11:00pm - 7:00am, so if you need assistance during this time you are flat out of luck. There is a lady that does laundry in the back room that will leave a note for the person that comes in at 7:00. Upon my check-out at 5:30am, I left a note describing the issues that I endured and requested a discount off of my bill, but of course have not heard a word. While writing my note, someone had lost their room key and the laundry lady gave her a new one without ever asking for ID. If you happen to have a tent in the back of your car, I would use it before I would stay at this disgusting place again. The absolute worst hotel that I have ever encountered and grossly overpriced.

The front desk guy asked me if I was familiar with extended stay hotels, I told him I am (I stay in Homewood Suites and Residence Inns frequently). He proceeded to explain how Extended Stay America works, and I'm glad he did, because I wouldn't have guessed that my room would only be cleaned once a week, I never would have assumed that I would be locked out of my room once a week and forced to get a new key.
Then I get to the room, it reeks of cigarette smoke, burn stains are present on the furniture and fixtures, food stains are on the cabinets in the kitchen. The silverware hadn't been washed and smelled funny. The two desks looked like they were purchased at IKEA and then assembled by a blind person with the wrong size allen wrench. Someone else's hair was left for me in the bathroom, I couldn't check for bed bugs because the fabric mattress cover was zippered on and the zipper was then zip-tied down.
I took advantage of the Target across the street, which was nice, but on my way back into the hotel I saw a rat run under some bushes.
I wasn't even a little bit shocked or surprised.

We were in SF for two nights to watch a baseball game with our kids and grandbabies. Our original reservation was lost which had been for (2) King rooms. After my son had issue with the reservation desk we were booked into (2) NON-Smoking Queen rooms. Oh my goodness...the room the babies were supposed to be in smelled so strong of smoke we had to ask for them to be moved. Our room was stale as well, but we asked the desk for air sanitizer and delt with it since they were heavily booked for the weekend. The hotel's website advertises that the hotel was recently renovated which was not truthful. The outside of the hotel looks impressive, but once inside, the dingy carpets, clutter of boxes in the hallway, the stale smoke, and the uncleanliness of the rooms leave a negative impression. This was my first experiece with an extended stay type of hotel. I was not prepared for having to physically take my dirty towels and exchange them for clean at the reservation desk, or to check out a hairdryer in the same way. The location of the hotel was exceptional, with Target, a grocery store, Ikea and a mall with many restaurants in close proximity. The price with our corporate discount was good for the bay area.

I just stayed here with my family this past week. This place is the WORST!!! The rooms are musty and smell of smoke. The carpet is dirty and the blankets had cigarette holes in them. They still use old school bed spreads that were old and had lent beads on them. Only the 4th floor is renovated not the whole hotel as advertised. The only plus is free wi-fi and the Target right across the street!