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“Great rooms and an even better staff” 4 of 5 stars
Review of Homewood Suites by Hilton Oakland-Waterfront

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Homewood Suites by Hilton Oakland-Waterfront
3.0 of 5 Hotel   |   1103 Embarcadero, Oakland, CA 94606   |  
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Ranked #3 of 48 Hotels in Oakland
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Great rooms and an even better staff”
4 of 5 stars Reviewed May 21, 2013

Stayed at this hotel for two nights. Touropperator made the choice for me. Was assigned a cityview room. Told lady about bad reviews on tripadvisor about the cityview rooms an asked for a waterfront room. She upgraded us without a problem.

Rooms are great!

Breakfast was fine. Free dinner was just oke. Free wine surprised us both!

Drove the rental car to downtown San Francisco. Only took 20 minutes.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, May 29, 2013
We are very pleased you enjoyed your stay. We strive high to make our guest happy and provide the best service possible. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon.
Darcella Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 reviews from our community

Traveler rating
    259
    139
    33
    26
    19
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 21, 2013 via mobile

This hotel was by far one of the best places I have stayed. The staff was super friendly and even learned my children's names. As my children also learned theirs. Very homey feeling! Would recommend to all.
So a special thanks to Connie, Rudy and Miguel for making us feel welcome!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, May 29, 2013
We are very pleased you enjoyed your stay with our hotel. We strive to get to know each of our guest.I will certainly share your comment with Connie, Rudy and Miguel and the rest of the staff. I hope that we will have the opportunity to welcome you back soon.
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walnut, California
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 21, 2013 via mobile

We stayed two nights and expected a relaxing stay. We checked in late (after 8:00 pm) and our room was ready. We requested a wake up call for the next morning, but never got it. We ran late because of this, which added to the stress of the day. We had prepaid for the two nights but gave the receptionist my credit card for incidentals. However, a statement was left under the door indicating that two nights would be charged to the card I had left for incidentals. I brought the double billing problem to the attention to the front desk clerk who said the problem would be corrected by the manager when he arrived. It wasn't, as another statement the next morning still indicated that I would be double billed. I again took it to the front an stayed until the problem was corrected.

We were also disapointed that a used water glass on the bathroom sink had not been replaced the first night's cleaning. While not a horrible stay, this was disappointing for a Hilton affiliated property.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, May 29, 2013
We’re very sorry this occurred. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at the Homewood Suites We appreciate your feedback and I will address your concerns with the Front Desk Manager and our Housekeeping supervisor.
Darcella Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Kentucky
1 review
5 of 5 stars Reviewed May 16, 2013

Employees respond extremely fast. They even helped me find a clinic when I became ill. Staying on the water side is the best. Many kudos to the excellent staff. I didn't use room service so couldn't grade it.

Room Tip: This is a pet friendly hotel, although I never heard any barking, etc. Bay side rooms are very quie...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, May 23, 2013
We are very pleased you enjoyed the comforts of our hotel. We strive high to make our guest happy and provide the best service possible. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon.

Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, United States
1 review
5 of 5 stars Reviewed May 16, 2013

I am writing this review on behalf of my family. I booked a two-bedroom suite for my family to stay during my graduation weekend. I booked the suite sometime in January (wanted to get things figured out early on), and the staff was extremely helpful. I asked if I could see the suite before making a decision on booking, and they were really accommodating. After the tour, I knew it would be the perfect place. Graduation weekend has just passed and my family LOVED their suite. It comes with a decent sized kitchen (dishwasher, microwave, full-sized fridge, and two gas stove-tops), two bedrooms with a flat-screen TV in each PLUS another in the living room, and two bathrooms. They especially enjoyed the complimentary hot breakfast each morning -- they were amused by the DIY wafflemaker! We were lucky enough to get a first-floor suite, so they could walk out to the water front (I highly advise getting a waterfront suite and requesting the first floor). The only negative thing I can possibly think of is that the location is not located near the BART, so if you don't have a car, it might be difficult to get around. The hotel does provide a shuttle into Oakland though (M-F I believe). I would highly recommend this place! The staff was very friendly.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, May 23, 2013
Happy Graduation! We are pleased we were able to accommodate your family for your Graduation weekend. We strive high to make our guest happy and provide the best service possible. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon.
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anacortes, Washington
1 review
5 of 5 stars Reviewed May 15, 2013

I have enjoyed my stays at the hotel very much over the last couple years. I have continued to stay at this hotel because of the Staff very caring and professional from the time I check in till I check out, they are my away from home family. Their Sales director Darcella has assisted my family, coworkers and myself with our travel needs. She is the Greatest, always Professional and caring and goes out of her way to make our travel remembered Thank you Darcella. and thank you all very much and look forward to many more stays with the Hotel.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, May 23, 2013
Ken we always enjoy you staying with us. You are apart of our Homewood Family! We strive high to make our guest happy and provide the best service possible. I will certainly share your comment with the rest of the staff. We look forward you coming back to Oakland.

Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

Dear Mr. Brown,

Although it has been a very long work day, I wanted to take a few moments to praise your staff.

I am a diamond member and as such, I do travel extensively throughout the year so I do very much understand and appreciate good customer service.

Tonight, I arrived from work to the hotel just a few minutes past 7 pm so the staff had just finished putting the dinner food away. As I walked through the lobby, I reached to take an apple and simply made a comment to the front desk person about having missed dinner time and that the apple was going to be my dinner for tonight. Without hesitation Courtney offered to go to the kitchen to see if there was food left. A few minutes later she came out with a plate of warm food for me. Words cannot express how grateful I was for this. You are fortunate to have Courtney in your team.

In addition, I also wanted to recognize a couple of other team members, Olivia and Gabby. I truly appreciate hearing Gabby's charming personality. Her laugh is contiguous.... She brings a smile to my face while I enjoy your delicious breakfast and dinner.

Olivia is also very pleasant when I fill my plate with food. She is very on top of things... I really enjoy her positive attitude.

Congratulations on having the "A" team on your side.

Ps: I am staying in room 327

Room Tip: Ocean view is the way to go! It's worth paying a little extra...
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Oakland-Waterfront

Address: 1103 Embarcadero, Oakland, CA 94606
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Oakland
#3 Business Hotel in Oakland
#4 Best Value Hotel in Oakland
#4 Family Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Oakland-Waterfront 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Homewood Oakland Waterfront Hotel Oakland
Homewood Suites Oakland
Homewood Hotel Oakland

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