We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dinner ends early, no extra pillows” 1 of 5 stars
Review of Homewood Suites by Hilton Oakland-Waterfront

Save Saved
You added Homewood Suites by Hilton Oakland-Waterfront to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Homewood Suites by Hilton Oakland-Waterfront
3.0 of 5 Hotel   |   1103 Embarcadero, Oakland, CA 94606   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Book now and save
Ranked #3 of 47 hotels in Oakland
El Portal, Ca.
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Dinner ends early, no extra pillows”
1 of 5 stars Reviewed April 12, 2013

Dinner ends at 645, and no extra pillows, even though front desk promised they were on they way
Had to purchase pillows previous night as embassy suites dropped the ball too
traveling with a damaged shoulder so sleep was a challenge
breakfast was good and a value

Room Tip: nice location on the bay
See more room tips
  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, April 16, 2013
We’ve very sorry this occurred. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. Your feedback will be taken into consideration. Again, I’d like to offer my sincerest apologies.
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

416 people have reviewed this hotel

Traveler rating
    229
    119
    27
    23
    18
See reviews for
106
81
33
155
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Randallstown, Maryland
1 review
5 of 5 stars Reviewed April 11, 2013

Hello, I have been visiting this hotel for a long time because of the work I do. I must say this was one of the best times I have had. The Food GOOD! The room was nice. I would like to say Thank you to Ryan, who kept the Beer flowing during Happy Hour, Olivia and Courtney for keep all the food hot and more importantly good and fresh and to Ms. Ron for always smiling and keeping the front desl happy and welcoming! See you all Soon on my next visit!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, April 16, 2013
We are very pleased you enjoyed the comfort of our hotel. We strive high to make our guest happy and provide the best service possible. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsville
2 reviews
5 of 5 stars Reviewed April 11, 2013

We stayed in the studio suite which was biger then expected. and had an excellent view of the Marina. Room was very clean . Breakfast buffet was great and had plenty to choose from. . Dinner reception was better then expected, meals were hot and the complimentary drinks are a welcome bonus after a long day. The Staff was very friendly and accomodating.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, April 16, 2013
Michelle We strive high to make our guest happy and provide the best service possible. We are pleased your enjoying your stay with us. I will certainly share your comment with the rest of the staff. Hopefully you will come back and see us.
Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 10, 2013

I used to drive past these I-580 hotels on the way to Oakland Airport thinking you'd stay there, next to the highway, overlooking Oakland....yuk.
Well...I will, from now on. How beautiful! The property is clean, well appointed, well staffed, great food for breakfast and "dinner"......the suites are wonderful and the entire back of hotel overlooks the waterfront with sail boats, glistening water, walkways....just terrific.
I will be back......really wonderful! And the staff is AAAAA+++++++!!!!!!

Room Tip: I've stayed in front and back...all are sound proofed so it really doesn't matter. Obviously...
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, April 16, 2013
Linda we are pleased your enjoying your stay with us. We strive high to make our guest happy and provide the best service possible. I will certainly share your comment with the rest of the staff. Hopefully you will come back and see us.

Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
1 review
5 of 5 stars Reviewed April 8, 2013

Checked in on July 2012 and will be checking out on May 2013. Excellent place to stay with a beautiful view of the marina. Great breakfast and dinner plus the complimentary beer and wine. The 10 plus month stay was great. Thanks Connie, Ron, Courtney, Cindy, Carlos, Nora and Josie for always greeting me upon my return. To Norm and Ryan thanks for taking me and picking me up when needed. Thank you Darcella and Mary Ann for taking care of all my reservations when I had company come into town. Charles Brown you have a great staff and it does make a difference when you mingle with the guest during dinner.

Room Tip: Ocean View very relaxing
See more room tips
  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, April 16, 2013
Gary we are pleased your enjoying your stay with us. You are a guest the all hotels would want to stay with them. We strive high to make our guest happy and provide the best service possible. I will certainly share your comment with the rest of the staff. We will miss you when you’re gone. Hopefully you will come back and see us.

Darcella Wright
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 8, 2013

Homewood Suites are the #1 choice for my business partner and me when traveling together. We always work right up to our client presentations and Homewood Suites allow us to share a central work area, yet have our own private areas with private baths. The "free" dinner and breakfasts are also a nice benefit when you are short on time.

This particular Homewood is one of the best because even though it doesn't have a fireplace, it has a fantastic view of the Oakland waterfront with balconies in the main living room. It is too bad I spent all my time in the room working and didn't have time for a cold one on the balcony, but last time we were here I did have time to relax and hopefully when we are back in the future I'll get the chance again.

If you're in Oakland traveling with another person, but don't want to share a single hotel room, this is the place to stay.

Room Tip: Water front room is the ONLY way to go.
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, April 16, 2013
We are very pleased you enjoyed the comfort of our hotel. We strive high to make our guest happy and provide the best service possible. I will certainly share your comment with the rest of the staff. I hope that we will have the opportunity to welcome you back soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
20 reviews 20 reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 1, 2013 via mobile

We have a 2 bedroom suite and loved staying at Homewood Suites from the east coast to west coast. Needless to say when we returned this afternoon after being gone since early AM we were disappointed to return to a room that was not cleaned. Neither bedroom or bath had been touched. I called the front desk and they did send someone to the room to fix the error. Still after being gone all day and wanted to come back and relax I was not happy about the shape of our room when we returned.

Stayed April 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review, April 3, 2013
We’re very sorry this occurred. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. Your feedback will be taken into consideration. I will make sure I share your concerns with the Housekeeping staff. I hope if you’re back in the Oakland area you will stay with us again.

Darcella Wright
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Homewood Suites by Hilton Oakland-Waterfront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Homewood Suites by Hilton Oakland-Waterfront

Address: 1103 Embarcadero, Oakland, CA 94606
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Oakland
#3 Business Hotel in Oakland
#3 Family Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Oakland-Waterfront 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Travelocity, Booking.com, Tingo, Hilton Hotels, HotelsClick, Agoda, Despegar.com, BookingOdigeoWL, Priceline, Venere and Otel so you can book your Homewood Suites by Hilton Oakland-Waterfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Oakland Waterfront Hotel Oakland
Homewood Suites Oakland
Homewood Hotel Oakland

Owners: What's your side of the story?

If you own or manage Homewood Suites by Hilton Oakland-Waterfront, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.