This hotel was very convenient for our needs, and it's located right on the estuary, across from Alameda island. The room was comfortable and clean. Breakfast was quite good and included several hot items, such as potatoes and waffles.
Unfortunately, our room was on the freeway side of the hotel, and we could hear the freeway noise even above the television and heater noise. We asked the front desk person if we could move to another room, perhaps on the estuary side. The gentleman at the front desk refused to assist us because we made our booking through Expedia, and advised us that we would have to contact them for any room changes. In other words, we were in an "Expedia room."
I have always had pleaseant experiences in Hilton hotels. I will suggest to the Homewood Suites management that after checking in, I am their customer, not Expedia's. Unfortunately, the person missed their chance at good customer service, and this is what I will most remember from the experience.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Cheap Tickets, Hilton Hotels, Agoda, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Homewood Suites by Hilton Oakland-Waterfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Homewood Oakland Waterfront Hotel Oakland
- Homewood Suites Oakland
- Homewood Hotel Oakland