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Homewood Suites by Hilton Oakland-Waterfront: Traveler Reviews

3.0 of 5
1103 Embarcadero, Oakland, CA 94606
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Homewood Suites by Hilton Oakland-Waterfront
Ranked #2 of 48 hotels in Oakland
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255 reviews from our community

Traveler rating
    140
    68
    19
    16
    12
See reviews for
Families
55
 
Couples
39
 
Solo
26
 
Business
111
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Los Angeles
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Surprisingly a great stay with the famil”
4 of 5 stars Reviewed October 24, 2012

Booked a hotel on a very short notice, surprisingly found this hotel convenient and close distance to all the places we went to (SF, Oracle center). Got a family room that was very comfortable and nice breakfast. Staff was great......

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jay S about Homewood Suites by Hilton Oakland-Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review
October 31, 2012
I would like to thank you for staying with the Homewood Suites and taking time to submit your comments on our hotel. Were please you and your family enjoyed your stay. Look forward to having you back soon.

Darcella Wright
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granite Bay, California
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
“Okay, but Terrible Neighborhood”
3 of 5 stars Reviewed October 22, 2012

It was an okay place to stay, but in a rather seedy part of town and not easily accessible from any street. Room was noisy people running in hallways on floor above us and children shouting in the hallway early in the morning. Hotel staff did nothing to curtail the ongoing noise. When we tried to find an ice machine we had to travel to a different floor and when out key would not work to unlock the room in which the machine was located my husband had to trek to the front desk to get another card key that still did not work. The man at the front desk seemed more interested in telling us we had to leave by check out time rather than solve the key-not-working problem.

Room Tip: Ask for a room facing the water and on the top floor so you do not have to listen to the elephants h...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Patricia L about Homewood Suites by Hilton Oakland-Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review
October 24, 2012
Hello Patricia, First I would like to thank you for taking the time to submit this review on your recent stay here at the Homewood Suites Oakland Waterfront.

We are sorry for the inconvenience you experience with the noise issue during your stay. We have addressed our front desk staff on taking the appropriate actions in a situation like your.

Once again, I would like to apologize for not exceeding your expectations. If you return to the Bay Area, please contact me prior to your arrival, so I can assist in making your stay a memorable one here at Homewood Suites by Hilton - Oakland Waterfront.

Thank you
Darcella Wright
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WashingtonDC
Top Contributor
160 reviews 160 reviews
42 hotel reviews
Reviews in 60 cities Reviews in 60 cities
173 helpful votes 173 helpful votes
“dated hotel not near anything except the marina”
3 of 5 stars Reviewed October 15, 2012

My partner and I stayed at this Homewood Suites for a weekend because of a wedding in nearby Alameda, and I would say this is just a barebones Homewood Suites like any other.  

First of all, the location of this hotel is kind of random. It's directly off the highway (so in that sense, it's convenient), but it's surrounded by somewhat of an industrial park and port. The one redeeming quality about its location is the waterfront views from the budding on the left (if you're looking at the water). You're right on the marina, and it's a *great* view to wake up to. However, if you're in the "city view" rooms, you look onto a highway and there's no real point of staying at an "oceanfront" hotel... That is a big distinction, because the view was by far the best aspect to this hotel, and so if you don't have that view, there really are not many positive points to speak of. 

I also got the feeling that this hotel was old and had seen better days. The room, while big, was somewhat drab. It's just a typical Homewood Suites with regard to the layout and kitchenette amenities. Maid service was hit-and-miss: one day they didn't come until we called and said we hadn't had service all day, and the next day the were aggressively knocking at 830am. The breakfast in the main lobby was fine, and had a waffle station. 

The front desk seemed kind of clueless. I think some were brand new, because we had to "ask" for an upgrade, even though it's normally automatic since we're Gold with Hilton. In that sense, it's not a typical Hilton property because there wasn't that extra customer service you would get at a full-fledged Hilton or at a Hampton Inn. 

Overall, I can't say that I would recommend staying here over staying somewhere in downtown Oakland or else on Alameda Island. The nightly price was cheap ($99), which is what drew us here. For that price, I can't really complain. Make sure to get an "oceanfront" room, though!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jg325 about Homewood Suites by Hilton Oakland-Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charles B, General Manager at Homewood Suites by Hilton Oakland-Waterfront, responded to this review
October 18, 2012
Hello jg325,

I would like to thank you for taking the time to submit a review for your recent stay here at the Homewood Suites Oakland Waterfront. I greatly value the feedback I receive from our guests, good and bad because it assists me on improving on the areas that are most important to our guests.

I would like to apologize for not meeting your service expecations at our Front Desk. We try to provide upgrades whenever possible but due to the volume of business that we experience, it is often hard to provide an upgrade.

I agree with you in regards to the water view being better than the city view. There is just something calming about being able to view the boats gently rocking in the water. I truely wish all of our suites could be "On the Water", but obviously it is physically impossible. We have started the process of freshening the hotel with a schedule of improvements and we are excited about these improvements.

Once again, I would like to apologize for not exceeding your expectations. If you return to the Bay Area, please contact me prior to your arrival, so I can assist in making your stay a memorable one here at Homewood Suites by Hilton - Oakland Waterfront.

Thank you.

Charles G. Brown
General Manager
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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“A bit out of the city, but nice enough”
4 of 5 stars Reviewed October 12, 2012

I stayed here for work for a total of 10 nights. On arrival I was disappointed by the location out of San Francisco but then I didn't book it so had no say in the matter. I will however comment on the actual hotel as I am sure you can look on google maps and see where it is and make your own judgement.
The hotel itself is nice, right on the water front and if you have a room overlooking the river you won't hear the traffic at all, I left my sliding door open all night instead of air con.
The rooms are large with comfy beds and pillows and a little kitchen area that has pretty much everything you need fro a short stay.
They have a free meal from 6 till 7 in the evening which is a nice little touch if you are working. There is no bar which is a downside, but about 10 mins walk away is the lighthouse pub, which is fantastic.

Room Tip: Go riverside and you won't hear the traffic
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Alistair78 about Homewood Suites by Hilton Oakland-Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darcella W, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review
October 16, 2012
Thank you for your positive feed back and taking the time to review our hotel. Thanks for including all the great details on your trip; I’m sure other travelers will find the info useful. We may not have a bar, but I hope you can experience the complimentary beer & wine we provide during dinner.We hope to see you again soon.
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great family stay”
5 of 5 stars Reviewed October 10, 2012 via mobile

Stayed 4 nights here with the family on our first trip to USA from Australia. This place is so clean and the staff are very helpful. The buffet breakfast excellent and loved the complimentary dinners during the week. Stayed in a suite which is actually two rooms joined together. So roomy and just the place for the two young kids. They also loved the pool. Overall an excellent stay at a very reasonable price. Great place to stay with the family.


Stayed October 2012, traveled with family
Was this review helpful? Yes
Ask Chris S about Homewood Suites by Hilton Oakland-Waterfront
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOS67, Director of Sales at Homewood Suites by Hilton Oakland-Waterfront, responded to this review
October 11, 2012
I would like to thank you and your family for staying with the Homewood Suites by Hilton Oakland Waterfront. Were please you enjoyed your stay. We hope your next visit to the USA is soon. Thank you again and look forward to see you next time.

Darcella Wright
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Oakland-Waterfront

Also Known As:
Homewood Oakland Waterfront Hotel Oakland
Homewood Oakland Waterfront Hotel
Homewood Suites Oakland
Homewood Hotel Oakland
Address: 1103 Embarcadero, Oakland, CA 94606
Phone Number:
Region: United States > California > Oakland
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Oakland
#3 Family Hotels in Oakland
Price Range: $$
Hotel Class:3 star (3*)
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