rooms are a good price, clean and well presented - but the staff are less than helpful and somewhat indifferent. Be careful with their Bus Shuttle service to the Oakland Ferry - it doesn't always run, so you need to confirm with the front desk. When we did use it, the shuttle driver gave us his card to call when we returned, which we did, but he didn't turn up. Pool towels were never restocked - had to keep asking. IMPORTANT: ask for a water view - the rest of the rooms face a train line which is very noisy. Breakfast is ok - scrambled eggs, ham, waffle, cereal. All up, average hotel, with the price being the best feature.

I and two family members came together for a week at Homewood Suites. I'd booked the suite thinking that the description and services sounded too good to be true, but we were all thrilled with the whole experience.
I asked at the front desk about an issue with the thermostat and someone came immediately to re-set it.
At dinner one evening, the hostess, Olivia, made a special salsa for me because most salsas are too hot for me to enjoy - and she did it in the middle of everything else that was going on... with a smile!
We made good use of the shuttle to and from the BART, too!
I can't wait for the opportunity to go back. No question about where I'll stay.

Feliz1
Stayed at this hotel for two weeks for my job and had a great stay there. I left on a Friday and forgot the charger for my tablet....pretty crucial thing to have. I called the hotel and they courteously agreed to send it to me. What a surprise to see it arrive the very next morning at home in an overnight envelope!
Wow! This hotel really goes the extra mile and they do a great job. Lovely view, good free breakfast and dinner most days of the week. Clean, pleasant place to stay.
I strongly recommend this hotel!

We recently stayed at Homewood Suites Oakland and enjoyed the experience. The staff were very friendly, and made us feel right at home. Having travelled to the area for the first time from Australia, we couldn't have asked for more accommodating, polite and friendly staff who went out of their way to meet our needs. While the view of the highway wasn't the best, the location was close to the family we were visiting and transport options - plus the view from the dining room overlooking the estuary was lovely. We've already recommended it to other friends and would stay again.