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“Average hotel” 3 of 5 stars
Review of Courtyard by Marriott Oakland Downtown

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Courtyard by Marriott Oakland Downtown
3.0 of 5 Hotel   |   988 Broadway, Oakland, CA 94607   |  
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Ranked #9 of 47 hotels in Oakland
London
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Average hotel”
3 of 5 stars Reviewed October 23, 2013

I was disappointed with my stay at the Courtyard by Marriott Oakland. The room was ok but strangely positioned so it was hard to watch TV in bed - a small point but it all adds to the stay.

We used the hotel as a base to explore San Francisco. Unfortunately the BART was on strike the weekend we were there and as tourists who were new to the area we didn't know how to get from Oakland to SF by any other method of public transport. When we asked the hotel front desk staff about the BART strike they just informed us that it was on strike - it would have been nice for them to offer us alternatives. In the end we heard about the ferry to SF from a waitress at a local bar!

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardGM1, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, October 31, 2013
We appreciate you taking the time to review your stay. Unfortunately, with the BART on strike it affected many guest’s travel plans. Our Front Desk staff can provide many alternative transportation options to San Francisco and we apologize that you weren’t provided with these. Thanks for letting us know, it is something we will be sure to bring up in our next team member meeting. If you find yourself in the Bay area again, we hope you’ll stay with us!
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163 people have reviewed this hotel

Traveler rating
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    10
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Veneta, Oregon, United States
Top Contributor
64 reviews 64 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 16, 2013

I really enjoyed my stay here. Classic Courtyard, and very well maintained property right in the middle of Oakland. It is Oakland and you are going to have some encounters with those characters who llive on the steets, but it is just part of being in Oakland. The CM is a bit of an oasis. Everything you need on site. Little coffee bar, lobby area, mini store ( 24 hrs) . My room had a mini fridge. My room was neat, clean , modern, with a little sitting area and a big window. The temparature control worked exactly as it should have. It was quiet. They did all the little things- the bottle of water in your fridge , the USA Today delivery. All my wake up calls were on time, they answered all my questions. The valet was on time. They went the extra mile. Every single staff person I encountered was helpful, friendly with suggestions. If they werent sure about something they called and asked for you. The location was convenient to everything: you can walk to an ": old town" area with bars and restaurants and Jack London Square, BART train is just 3 ( short) blocks away and a free shuttle that takes you all over town picked up and dropped off right in front of the front door. Quick trip over the bay bridge if you are driving.

Room Tip: Look for the deal that includes Valet Parking. The Free transit bus runs until 7 pm weeknights and...
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardGM1, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, October 31, 2013
Thank you for your review. We appreciate guests taking the time to tell us about their experience and leaving great tips for future guests. The Free Shuttle outside our hotel is something that most guests don’t know about before arriving – thanks for mentioning that! We hope to see you again next time you’re in Oakland.
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Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 6, 2013

This is one of several visits to this particular hotel and the front desk staff , Bruce & Yeju greet me like a family member ! That's amazing and a welcoming that makes me feel at home. The property is located directly above Oakland's China town and some of the coolest shops and eateries being the 4th largest Chinatown In the US. The rooms Are amazingly clean and comfortable bedding. This is tops in the area and you can rest assure I will tell everyone on this Planet how awesome this property is to stay !

Keep up the Awesome Professional standards that You both present and Thank You for always making me feel welcome here at this Courtyard by Marriott downtown Oakland !

Ric Lopez

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardGM1, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, October 31, 2013
Ric, thank you so much for the kind words! We will be sure to let Bruce and Yeju know that they’re doing a great job. We hope to see you again soon!
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Norwich, UK
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 3, 2013

Stayed here just after the America's cup on a wee mini break with a friend. Originally planning to stay in San Francisco but prices were off the scale. This hotel however was at a really good rate and only moments from the BART to downtown San Francisco. Also on the direct line from the airport. Everything about the hotel was good. The check-in was swift and efficient. The staff member checking me in was really friendly and whilst there was a wifi problem, it was solved quickly. Old Oakland is nice to see and there are a few other good shops around. The whole hotel is really clean and the fresh cooked breakfast is pretty good too! Loved the bed. V comfy! Would definitely stay again.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardGM1, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, October 31, 2013
Thanks for taking the time to review your stay with us. I’m glad you found our hotel during America’s Cup – we’re definitely a hidden gem for those visiting San Francisco! It’s good to hear that you found our staff to be helpful and that you were able to explore Old Oakland. We hope to see you next time you’re in the Bay!
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Sydney, Australia
Top Contributor
53 reviews 53 reviews
53 hotel reviews
Reviews in 45 cities Reviews in 45 cities
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed September 28, 2013

I had two nights at this hotel and thoroughly enjoyed it.

I had a very large room (237), which had a very large soft bed and great air conditioning. The sink/vanity was actually separate from the bathroom, which was a good idea. The bathroom was quite large as well so plenty of space all round.

The hotel is in a great area in Oakland with a number of bars and restaurants nearby and a small supermarket opposite, although oddly enough it didn’t sell much in the way of toiletries.

Getting around. I landed in San Francisco and caught the BART train to the hotel (nearest station is 12th Street). The trip cost $8.50 each way and it took around two hours from the time I landed at SFO until I arrived at the hotel. There was no help at the ticket machines at the airport, which was rather frustrating but other travellers were helping each other with the tickets. It is only a two minute walk to the hotel from 12th St station (use exit B1) and keep going in the same direction as you exit the station stairs. 12St station to Embarcadero (one of the main tourist areas for San Francisco) will cost $3.15 each way and only takes 10 minutes on the BART train. Oakland airport is about 25 mins away and will cost $1.75 each way. You have to change from the BART to a bus as the train doesn’t run all the way out to Oakland airport yet (this section is still under construction). One more point; if you are planning on going to Alcatraz make sure you book it at least three weeks in advance as it sells out very quickly!

I stayed at this hotel as all those in SFO seemed far too expensive (as it turned out the Americas Cup was on!) but looking back I wouldn’t hesitate to stay there again as the location is great and it is easy to get into SFO from here anyway. It is run by great staff with easy access to either of the main airports. Highly recommended.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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La Jolla, California
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 28, 2013

The hotel is conveniently located near a BART station. Upon my arrival, I was given 8 chocolate squares from some promotion. The room is relatively large. The modest fitness center (with only one elliptical machine) opens 24 hours, which is nice. The hotel is next to Chinatown. The unexpected bonus is that it is across from a farmers' market, where I bought flowers and fruits quite cheaply (probably because it was near the end at 2 pm) for my relatives.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 11, 2013

Clean, nice hotel with a friendly staff. Enjoyed Breakfast options. Especially thank Mr Shafi for hospitality during Breakfast hours. Only hitch was confusion in the staff about a misplaced poster which gave me a sleepless night till the same staff came again. This was avoidable had there been more coordination between hotel staff.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Oakland Downtown

Address: 988 Broadway, Oakland, CA 94607
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Oakland
#11 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Oakland Downtown 3*
Official Description (provided by the hotel):
This Downtown Oakland hotel is nestled between the Old Oakland Historic District and Chinatown just one block from the BART subway to San Francisco. Get to Union Square in San Francisco in just a 12-minute ride. Guests enjoy free internet, spacious rooms, an outdoor heated pool, an onsite fitness center, and an onsite restaurant. The Courtyard Oakland Downtown is perfect for business or leisure travelers and is nearby attractions such as Jack London Square. ... more   less 
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Also Known As:
Courtyard By Marriott Oakland Downtown Hotel Oakland
Courtyard Oakland Downtown
Oakland Marriott
Oakland Courtyard

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