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“Comfortable, but it's downtown Oakland!” 4 of 5 stars
Review of Courtyard by Marriott Oakland Downtown

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Courtyard by Marriott Oakland Downtown
3.0 of 5 Hotel   |   988 Broadway, Oakland, CA 94607   |  
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Ranked #9 of 48 Hotels in Oakland
Los Angeles, CA
Top Contributor
55 reviews 55 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
“Comfortable, but it's downtown Oakland!”
4 of 5 stars Reviewed April 12, 2013

Nicely appointed room - nice painting reproductions, comfortable bed, lots of power outlets. But paper cups for the one cup of morning coffee (my #1 complaint about corporate hotels is saving pennies by not giving ceramic mugs; and here only one serving of coffee!). Overly solicitous front desk ("you'll have a room with a view of downtown!" as if that is a plus in Oakland). For a business trip to downtown Oakland, however, it was reasonably priced and a good sleep.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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174 reviews from our community

Traveler rating
    54
    80
    25
    10
    5
See reviews for
32
39
23
60
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
los angeles
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 10, 2013 via mobile

First day - The TV remote control doesn't worked. We asked for a new one. Waited forever. Picked one up from the front desk. Still doesn't work. Called front desk for a new one. Never arrived.
Second day - my two kids are swimming in the pool. There are lots of leaves floating in the pool. I went to ask the front desk for a pool cleaner to scoop up the leaves. This was 1/2 an hour ago. I already asked them 2x. Guess they are short of staff at this hotel. They allow people to smoke in the outdoor pool area while kids are swimming. Guess the no smoking policy in public area is not that strictly enforced here.
It's a nicely renovated place. It's ok to stay for the night and go. Just don't use their facilities or ask for anything. Don't bother asking for anything. They would not get it to you. EVER!

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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CourtyardGM1, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, November 13, 2013
Thank you for taking the time to review your stay with us. I’m sorry to hear that you had issues with the front desk. I can assure you that this is not typical service at our hotel and we’ve brought your comments to the attention of our team members. Our staff typically goes above and beyond to make sure guests have a comfortable stay. We know how important it is for travelers to have a hotel that provides good service and a comfortable place to relax. I hope you will stay with us again next time you’re in Oakland and let us show you the level of service that so many other guests have come to expect at our hotel.
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Santa Monica, California
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 7, 2013

As a business traveler, this is no more, and no less, than a place to sleep. I is difficult to knock because the staff was very nice but sometimes its nice to have an amenity to make the trip worth the effort. This would not be that place. Lastly, if traveling with a companion, the room design is a challenge with the headboard of the bed resting against a very thin wall to the bathroom. Know what I mean?

Room Tip: Marriott Hotel right across the street may be a better choice.
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  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Fork, Colorado
Top Contributor
79 reviews 79 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 16, 2013

The Marriott Courtyard on Broadway in downtown Oakland is consistent with other Marriott Courtyards. Excellent location with plenty of restaurants, and bars nearby. It is walking distance to Jack London Square. The Bart station is a block away and the best way to get to San Francisco. A taxi stand is also near the Bart station. It's in an older building that has been remodeled. I had a good rate. Make sure you research their rates well. You can find all of them on the Courtyard website if you look carefully and click the + near the rate you are looking for. I had a govt/military rate which was best, but the AAA is good too.

Room Tip: A room with a window facing Broadway may be a bit noisier, but it was still fine for me. It's a...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fillmore, California
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 15, 2013

Attended a convention here in February. Facilities were all conveniently located, elevators worked well. Food was good and employees were helpful. I was surprised to find that internet access was $10 extra from rooms, (though free in some public areas), and that parking was very expensive. There is a BART station across the street for easy access to San Francisco or anywhere else on the route.

Room Tip: You might try to get a room on the Bay side of the hotel for a better view.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 7, 2013

The staff was excellent! The location outstanding. Flew into Oakland, took Bart to 12th street and walked off Bart and crossed street to Hotel. Our room was more than we needed or expected for a one night stay. Walking distance to a great Thai restaurant and Jack London Square. The person that took my reservation sent us a bottle of champagne and chocolate covered strawberries! (I mentioned it was our anniversary and could she connect me to room service...she said it was not available at the moment....next thing I knew!) we were off to the Paramount theatre and the Oakland shuttles were free and convenient. Yes!yes!yes! I'd stay there again. Chinatown was a blast to walk around, an added bonus.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Logan, Utah
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 4, 2013

I wanted to particularly compliment the clerk at check-in, Steve, who gave us great suggestions for brunch and dinner during our 11:30 pm check in. When he realized his directions were a block off, he called us in our room as soon as we walked in. His brunch tip for a local eatery (the Oakland Grill) was a great local business we would not have tried on our own. As of this writing, they are in the middle of a remodel to the reception/lobby area. Right next door to Old Oakland, China town, and a short walk to hosts of places to eat. Our weekend stay was very quiet at night, very clean.

Stayed March 2013, traveled as a couple
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Additional Information about Courtyard by Marriott Oakland Downtown

Address: 988 Broadway, Oakland, CA 94607
Location: United States > California > Oakland
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Oakland
#10 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Oakland Downtown 3*
Number of rooms: 162
Official Description (provided by the hotel):
This Downtown Oakland hotel is nestled between the Old Oakland Historic District and Chinatown just one block from the BART subway to San Francisco. Get to Union Square in San Francisco in just a 12-minute ride. Guests enjoy free internet, spacious rooms, an outdoor heated pool, an onsite fitness center, and an onsite restaurant. The Courtyard Oakland Downtown is perfect for business or leisure travelers and is nearby attractions such as Jack London Square. ... more   less 
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Also Known As:
Courtyard By Marriott Oakland Downtown Hotel Oakland
Courtyard Oakland Downtown
Oakland Marriott
Oakland Courtyard

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