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“excellent!” 5 of 5 stars
Review of Courtyard Oakland Downtown

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Courtyard Oakland Downtown
3.0 of 5 Hotel   |   988 Broadway, Oakland, CA 94607   |  
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Ranked #7 of 48 hotels in Oakland
Copenhagen, Denmark
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“excellent!”
5 of 5 stars Reviewed February 24, 2013

really a pleasure to stay for a Weekend, really good service and friendly team. clean and nice atmosphere, fully recommended! We are coming back for sure , big space and very clean , I will recommend it for sure to my family and friends

Room Tip: 348 room really big and confortable
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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142 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Italian first
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English first
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 21, 2013

This is a great place to stay for business. The hotel was very clean and the staff was very good. It is in a good loaction and easy to get to the interstate. If your in the area for business I would recommend staying here.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 17, 2013

If you're coming to Oakland on business, stay away from this place at all costs! Do yourself a favor and book yourself in to the nicely-run Marriott Civic Center, a block away, which is a business hotel with all the amenities. For business travelers, the Courtyard is a disaster. I'll explain:

1. They have no restaurant, no food, and no room service. If you're here on business, and in too much of a rush to leave the hotel and find a restaurant and ine, you can't eat. Ditto if you arrive late at night. I ended up going to breakfast at the "real" Marriott a block away, where I wish I'd stayed. My new boss, who initially came to the Courtyard, was so furious about the lack of food that she left after the first night. Because I suggested the Courtyard to her based on reviews, I was actually in danger of getting fired because she was so upset about the place.

2. You can't just pop out and grab a bite close by –– all the nearby restaurants close after work hours. If I was willing to walk a bit could get to one, but I was working way to hard and couldn't begin to spare the time.

3. For food, they gave me two menus of nearby restaurants that would deliver. One was out of business. The other delivered me cheap, greasy Italian slop. Really horrible.

4. The heater/air conditioner was defective in the first room they put me in, so I had to move.

5. I had a problem sleeping the first night (of two) — I woke up at 4:00am realizing that I wasn't sleeping fully on a sheet. I peeled back the bedding, and saw that whoever made the bed didn't put a fitted sheet on the bottom, but rather a flat sheet, and that it only went 3/4 down the bed. The rest was the terrycloth pad that was on top of the mattress. My feet rubbing on it had woken me up. So at 4:00am I had to take off the bedding and remake the bed. When I asked the manager the next day why the cleaning service didn't know how to make a bed, she had no answer.

6. I was there for two nights and they messed up the wakeup calls both days. One day, I got no wakeup call at all, although the guy at the front desk had noted my request and said I'd get one. The second day, they woke me up half an hour early. Since this was a very intense business trip and I was averaging four hours of sleep per night, I was exhausted and needed that extra half an hour rest. I had to get up and do an extremely important presentation, guzzling coffee just to keep my eyes open. I could see messing up once. But messing up twice in a row?

7. I tried to reach the General Manager to talk about all these problems, but though her secretary said she'd call me back, but she never did, even days later. In short, she couldn't be bothered. There's a saying: "Fish stink from the head down." I realized that her indifference probably had infected the entire staff. On the plus side, there was one woman at the front desk named Crystal who was endlessly apologetic about the hotel's problems and kept trying to be super-nice to make up for them. She was the only good thing about the hotel.

In summary, with a real business hotel a block away, you'd have to be absolutely nuts to stay here.

Room Tip: Don't stay here! Stay at the Marriott City Center a block away.
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  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review, November 13, 2013
Thank you for taking the time to write about your stay with us. We take guest comments very seriously and are sorry to hear that you didn’t enjoy your time at the hotel. We do have both a new on-site restaurant, The Bistro, and a 24-hour convenience market available to all guests. I have addressed your concerns with our team members and hope you will consider our hotel on the next visit to the East Bay – whether for work or leisure!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 4, 2013

Love the location and is close to the 12th street BART station. You can get here from SFO in less than an hour for less than $8.50pp. I got a nice welcome back from the lobby staff after I returned from dinner. My room faced Broadway so I could hear road noise at night but it wasn't too bothersome. If you want a quiet room, you should ask for a room to face the courtyard. My room has been renovated. I love the style. The bed is a bit on the soft side. They separate the bathroom sink from the bathroom so it is nice. However, there is no trash can inside the bathroom. They have it outside. This hotel is currently under renovation, so the lobby is extremely small at this moment. Once the lobby is fully renovated, it will look very nice. I would stay here again.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Olney, Maryland
Top Contributor
85 reviews 85 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 25, 2013 via mobile

You get what you expect from a Courtyard. Clean rooms. A bit on the boutique-y side boarding Chinatown. Very friendly staff. The hotel is undergoing a renovation. Across the street from the Friday Farmers market. Lot's of restaurants nearby. Neighborhood seems a little sketchy but I felt safe walking the main streets at night. Within walking distance to the 12th BART station. The only negative was the workout room that had old equipment was weren't in the best working conditions. But this should be improved with the renovation. I found a rate for under $100, so it was a good value.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fresno
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 25, 2013

Super weekend rate! Great Breakfast! Great newly remodeled room! Great Service! Next to Chinatown. We decided to park on the street and it was easy enough to find street parking on the weekend. Easy to maneuver around. After reading many of the reviews we decided that the area was not really an issue and it wasn't.....will definitely stay here again!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Top Contributor
93 reviews 93 reviews
34 hotel reviews
Reviews in 54 cities Reviews in 54 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 23, 2013

I've had to go to Oakland Ca. several times last year and earlier this Jan.and the hotel choices are minimal at best. The full serve Marriott is too often sold out at my company's rate and I've had to go across the street 3 times. It is old-school Courtyard in a dreary looking 'storefront' location on Broadway. Doors lock at night and security is on-site, because, to say the least, the neighborhood can be unnerving, especially at night.
The hotel is finally catching up with the times and in the midst of upgrading to the newer Courtyard model. But the rooms need upgrading as well. Took me up to 5 minutes to get warm water in the sink. Same worn out towels you get at most Courtyards. My co-worker returned every night to her room and got a cheap high as the 'weed' odor wafted into her room - every night! It's Oakland - I get it! Breakfast room was freezing - weather was quite cold, but hey, turn the heat on. Company paid $194 per night before the $27 tax - Yup, I said corporate rate of $194.
Positives: Immediate area seems to have private security guards and there are several good restaurants 2 blocks away - area well lit
Positive: Everyone on the staff was good and cordial
Recommendation: BART is on 2-3 stops from downtown San Francisco, close to everything and likely cheaper rates!

Room Tip: rooms inside are quieter though street is not much of an issue in front rooms
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Courtyard Oakland Downtown

Also Known As:
Courtyard By Marriott Oakland Downtown Hotel
Courtyard By Marriott Oakland Downtown Hotel Oakland
Courtyard Oakland
Oakland Marriott
Oakland Courtyard
Address: 988 Broadway, Oakland, CA 94607
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 48 hotels in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Oakland Downtown 3*
Official Description (provided by the hotel):
This Downtown Oakland hotel is nestled between the Old Oakland Historic District and Chinatown just one block from the BART subway to San Francisco. Get to Union Square in San Francisco in just a 12-minute ride. Guests enjoy free internet, spacious rooms, an outdoor heated pool, an onsite fitness center, and an onsite restaurant. The Courtyard Oakland Downtown is perfect for business or leisure travelers and is nearby attractions such as Jack London Square. ... more   less 
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