nice hotel, clean, very helpful and friendly people. Their mission is to keep you comfortable and safe. They will let you know what is safe and what is not. The BART station is about 1.5 blocks away, doable with a suitcase from the airport, but I wouldn't do it too late at night. Weekends the "street people" roam the streets more than on the weekdays. disadvantage of the hotel is that it is away from San Francisco. BART is a pretty good way to get around but stay off the Richmond train. Stick to Pittsburgh, Bay point. We did not have any bad experiences on that train. Would definitely stay there again.