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Courtyard by Marriott Oakland Downtown: Traveler Reviews

3.0 of 5
988 Broadway, Oakland, CA 94607
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Courtyard by Marriott Oakland Downtown
Ranked #8 of 48 hotels in Oakland
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108 reviews from our community

    Trip type
Traveler rating
    33
    47
    17
    7
    4
Date Rating
jamaica, san francisco, aruba, germany, croatia, aruba, napa
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Have stayed several times....”
5 of 5 stars Reviewed September 26, 2012

I have stayed at this Courtyard several times over the past few years on my annual visit to friends in Livermore. Love the location, good for Chinatown, the California Museum, Lake Merritt, various very good restaurants in the area and BART is a block away. This year, unfortunately, it is booked up for the dates I need and I'll have to stay elsewhere. Very disappointing, esp. when I'm booking weeks in advance. Oh, well....

Room Tip: Good restaurants all around hotel.
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  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask karenrose314 about Courtyard by Marriott Oakland Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Poor Customer Service”
3 of 5 stars Reviewed September 24, 2012

I have stayed here numerous time and seem to have issues with this property. So on my last stay (9/23-24) it was issues with the "HOT" water it took for ever to get hot and when it did it wasn't real hot but that wasn't my main concern. My GF valet her car at 5am and when she valet she asked how much the cost would be and the gentleman told her $14 but at checkout they wrote $17 after complaining to the front desk, the lady at the front desk then called for a manager and another worker said "whats the problem"? and she responded that we didn't want to pay for the parking. At no time did I say I didn't want to pay for parking, the issue was the change in pricing than what was quoted. The manager came up and really didn't care, they made a big deal over $3. So I would reccomend that you make sure you verify parking fee before giving your car to Valet. For a $220 a night stay and being a Marriott Elite rewards member I didn't see the proper customer service also if you ever get the jacuzzi room check the jacuzzi immediately on a previous stay it didn't work and I didn't know til after a couple of check in.

Otherwise this is a nice Courtyard, very clean and fresh smelling.

Room Tip: Try to stay away from the elevator.
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask jr876 about Courtyard by Marriott Oakland Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Fantastic Place for a Mini-cation.”
4 of 5 stars Reviewed August 30, 2012 via mobile

We were in need and the hotel came through. The prices allowed my stressed out friends to enjoy a great weekend with my wife and me. I loved the value and got the same service that I would have gotten from a five star.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jeffkukral about Courtyard by Marriott Oakland Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle, wa
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Enjoyable stay”
4 of 5 stars Reviewed August 26, 2012

This is a very clean, well kept Courtyard. The common areas are very useable, and the rooms are comfortable. Wi-Fi worked well and was easy to log on. Staff was very friendly and efficient. The pool is not one you can swim laps, pool and the exercise room are very small. ( minor quibble, there were no disinfecting wipes to use on the equipment.) There were towels and water. Pleasant surprise on Friday morning was the farmers market across Broadway, I had a french pastry and ripe peaches for breakfast! I used Bart to get here from Oakland airport for the first time. It's doable (you have to take a shuttle bus from the airport to the Bart line) But this is an easy walk from the 12th street exit if you are not laden with luggage.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ubermeme about Courtyard by Marriott Oakland Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Pleasantly surprised”
4 of 5 stars Reviewed August 8, 2012

My husband and I enjoyed our recent stay at the Courtyard Oakland mainly because we could use Reward Points. However, we were pleased with this clean, quiet hotel. The queen beds in our room were very comfortable. WiFi was free and easy to use. The neighborhood was a pleasant surprise. It was fun exploring nearby Chinatown. I wished I'd had more time to spend in Old Oakland, which is very attractive with a fun Farmers' Market on Friday mornings. The free shuttle up and down Broadway makes it easy to get to Jack London Square and the ferry to San Francisco. We'd definitely return to this Courtyard.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask MmeMarie about Courtyard by Marriott Oakland Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about Courtyard by Marriott Oakland Downtown

Also Known As:
Courtyard By Marriott Oakland Downtown Hotel Oakland
Courtyard By Marriott Oakland Downtown Hotel
Courtyard Oakland Downtown
Courtyard Oakland
Oakland Marriott
Oakland Courtyard
Address: 988 Broadway, Oakland, CA 94607
Phone Number:
Region: United States > California > Oakland
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Oakland
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
This Downtown Oakland hotel is nestled between the Old Oakland Historic District and Chinatown just one block from the BART subway to San Francisco. Get to Union Square in San Francisco in just a 12-minute ride. Guests enjoy free internet, spacious rooms, an outdoor heated pool, an onsite fitness center, and an onsite restaurant. The Courtyard Oakland Downtown is perfect for business or leisure travelers and is nearby attractions such as Jack London Square. ... more   less 
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