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“very satisfied!!!” 5 of 5 stars
Review of Courtyard by Marriott Oakland Downtown

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Courtyard by Marriott Oakland Downtown
3.0 of 5 Hotel   |   988 Broadway, Oakland, CA 94607   |  
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Ranked #9 of 47 hotels in Oakland
San Jose, California, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“very satisfied!!!”
5 of 5 stars Reviewed November 26, 2011

Nice clean Room very quiet very friendly staff I would highly recommend .

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaklandCourtyard, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, November 29, 2011
Dear Happy Guest,
Thank you for your compliments regarding your guest room and friendly staff. We appreciate your recommendation of our hotel. I hope we will see you again soon!

Monika
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 people have reviewed this hotel

Traveler rating
    51
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    10
    5
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 24, 2011 via mobile

My friends were in town for a special get together event. I met them at front lobby and made sure everything went well for check in. Afterwards they were hungry and starving so being not familar with area they ask the front desk of any recommdations and for some reasons they said look at the printed flyer on the counter. The front desk people seems like my friends were a bothersome to them. We took the flyer and look at it but counllnt figure out where to go. Step out to get our car while waiting for valet we ask a Asian guy who seems like a local just chatting with friends out front. We ask him which place would you recommend for Chinese? He told me its not a fancy place nor hole in the wall just a place to get good food at a reasonable price. The place he told us was within walking distances. Located inside pacific rennasance on Franklin/9th. This place wasn't even on the flyer and the food was delicious, $37 serves a family of 4. After we finish we walk back to hotel and the guy that told us about the place was there and we thank him so much. Funny thing is he donto work there but was more helpful than workers at hotel. My friend handed him a $5 bill but he decline and said give it to the valet. He save us on gas,time and money on his recommendation. Who ever you are thank you again and if we see you again we're definitely taking your words.

  • Stayed December 2010
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaklandCourtyard, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, November 29, 2011
Thank you for sharing your experience with us, and we are happy you enjoyed one of the many diverse restaurants in the Downtown area. Ensuring our guests’ satisfaction is a top priority and we hope we can have the opportunity to exceed your expectations during your next stay with us. We hope you and your friends enjoyed the event which brought you to the Downtown area!
Monika Starosky
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Santa Fe, New Mexico
1 review
2 of 5 stars Reviewed November 17, 2011

Stayed at the Courtyard Marriott last night in Oakland. Generally like all Courtyards. This is the worst I have ever seen. It is true they are about to renovate the common areas, but the rooms will not be redone until 2013. The mattresses had big, big indentations which made it hard to sleep. The air conditioning unit was hard to understand. Avoid this place.

  • Stayed November 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaklandCourtyard, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, November 29, 2011
Thank you for your review of your stay at our hotel. We are sorry your experience was not a positive one, however our room renovation is complete and we are very excited about all of our new changes! I hope you will give us the opportunity to host your next visit should your travels bring you back to the Bay Area.
We look forward to seeing you again.

Sincerely,
Monika Starosky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque,NM
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 13, 2011

We stayed here so we could be within striking distance of downtown San Francisco without paying the high prices in the city. The hotel has a couple of things going for it. It is a block away from the Bart and you can walk to Jack London Square to get the ferry. There is a grocery store across the street. There are several restaurants within walking distance. You are in the heart of Chinatown. The area is seedy but it did not seem unsafe.
The hotel has comfortable beds and was quiet. The room was clean. However, the towels were old, tattered and thin. They make you valet park your car. We would call down for our car and every time, they would say it will be ready in 5 minutes. So we would go down in 10 minutes and the Valets would not have the car, nor were they aware that we requested it. On our last day there, they lost our keys and made us late for an appointment. Total incompetence! The hot tub and pool area is creepy and the breakfast is inedible! It was not very expensive but we probably won't stay there again.

Room Tip: Eat at Shan Dong. Best Chinese in the Bay Area! It is in Oakland right off 10th street!
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  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaklandCourtyard, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, November 29, 2011
Thank you for the restaurant tip. Shan Dong is an excellent choice for Chinese cuisine, and very close to the hotel! We are sorry to hear about your valet experience and want to ensure you this not typical. I would love to have a follow up conversation to make sure everything was resolved to your satisfaction. You can reach best reach me via email using monika.starosky@ihrco.com. I look forward to hearing from you!

Sincerely,
Monika Starosky
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sandy eggo
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 8, 2011

I would prefer the Marriott nearby but Priceline gave me this one instead. There was nothing much to complain about except the TV is on the side of the wall instead of right in front of the bed and there is no view outside the window. The room and bathroom were clean and there is also a pull out sofa bed. Had no issues with wireless or the front desk. All in all it was a smooth 3 day stay.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaklandCourtyard, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, November 29, 2011
We are delighted to hear your stay with us was smooth sailing. I hope during your next stay with us you are able to enjoy all of the amenities we have to offer. Please let us know and we will be happy to provide you with information about restaurants, activities, or anything else in the downtown area that interests you. Hopefully we can look forward to seeing you in the near future!
Take care!
Monika Starosky
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Springfield, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 25, 2011

This hotel is truly a find. I was hesitant to stay in downtown Oakland but needed to because of work nearby. I feel like I lucked up to find this hotel. It is well-kept. The staff is wonderful. There are a number of good restaurants and bars within a few blocks of the hotel. There is a free shuttle that stops across the street every 15 minutes to take people to Jack London Square, where there are even more restaurants. My room was on the second floor overlooking a street but I found it surprisingly quiet. I would stay here again without hesitation.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaklandCourtyard, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, November 29, 2011
Thank you for your kind words about your recent visit. The “Free B” green shuttle has been a big hit! We are delighted you were able to enjoy to convenience of the complimentary Downtown Oakland shuttle, and the excellent customer service our guests expect. We hope to welcome you back soon!
Monika
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Alexandria, Virginia
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed October 13, 2011

I've stayed at this location on several occasions for board meetings in the Oakland area. It is a good location just 2 blocks from BART so it is easy to get to from OAK or SFO. You can also cab to OAK in about 20 minutes for $30 + tip.

A big plus is the recent room rennovations. They are much improved since the first of the year. New wall coverings, linens, flat screen tv's and carpet. Generally they seem to have overhauled the entire room and it was really needed. Often the rates for double queen and include full breakfast for two. Good options for breakfast but service is so-so as it is a buffet.

They do have wi-fi as well as a computer in the lounge areafor airline check-ins and email - helpful if you do not carry a laptop all the time.

There is a small outdoor pool as well as a small indoor gym.

A small convenience store is on the premises which has snacks, drinks, microwavable items, toiletries etc. As well as an ATM.

Location is the key here, as is cost. About half the going rate for other area hotels. Overall a descent place to stay if you are there on business or just going to be out and about and just needing a place to sleep.

Room Tip: Ask for a room on the back side of the hotel or a higher floor if on the street side.
See more room tips
  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaklandCourtyard, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, November 29, 2011
Dear Guest,
We appreciate your detailed and informative review here on Trip Advisor. Thank for your pointing out that we are so close to BART, which provides convenient and affordable transportation to the Oakland and San Francisco airports. Both our hotel and the local area offer many amenities for both business and leisure travelers. It’s true, we do provide a computer in our lounge for guest use and glad you were able to enjoy this amenity.

We hope to see you again soon!

Monika Starosky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Oakland Downtown

Address: 988 Broadway, Oakland, CA 94607
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Oakland
#11 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Oakland Downtown 3*
Official Description (provided by the hotel):
This Downtown Oakland hotel is nestled between the Old Oakland Historic District and Chinatown just one block from the BART subway to San Francisco. Get to Union Square in San Francisco in just a 12-minute ride. Guests enjoy free internet, spacious rooms, an outdoor heated pool, an onsite fitness center, and an onsite restaurant. The Courtyard Oakland Downtown is perfect for business or leisure travelers and is nearby attractions such as Jack London Square. ... more   less 
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Also Known As:
Courtyard By Marriott Oakland Downtown Hotel Oakland
Courtyard Oakland Downtown
Oakland Marriott
Oakland Courtyard

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