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“Nicely renovated - great access to BART” 4 of 5 stars
Review of Courtyard by Marriott Oakland Downtown

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Courtyard by Marriott Oakland Downtown
3.0 of 5 Hotel   |   988 Broadway, Oakland, CA 94607   |  
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Ranked #9 of 47 hotels in Oakland
So Cal
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
“Nicely renovated - great access to BART”
4 of 5 stars Reviewed May 18, 2011

Stayed here for the Bay to Breakers race. Hotel was recently renovated - did a great job of it. Color scheme is a warm tone of red and gold/yellow. My room was a good size with a comfy king size bed. My colleague said their room with 2 queen beds were as large as a suite. Bathroom was also a good size with plenty of soft towels and a strong shower head. Lighting was good too, not too bright but not dim either. Love that the peep hole is on the low side so I don't have to tip toe to look out.

Housekeeping and breakfast restaurant staff were all super friendly. Surprisingly, the registration staff were not. No smiles to greet guests when we checked in or when passing through the lobby.

Loved the full breakfast with so many choices. Plus it's so convenient to the BART, I may stay here again next time I have to work in the San Francisco office. The only complaint is that I could not get a good night's sleep on Saturday night (before the race) because there were a lot of loud guests talking and laughing at the top of their lungs at 2:30 AM in the morning. Can't really fault the hotel, maybe it's just the type of guests they attract? They were just really noisy and inconsiderate.

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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154 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Fort Worth, Texas
Top Contributor
55 reviews 55 reviews
36 hotel reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 17, 2011

Loved this hotel. Bang in the center of Oakland, close to many office blocks.
The service is great, don't know if they have room service, but given the list of restaurants around... you won't need it.
The sleep quality here was great... very good & comfortable rooms!

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaklandCourtyard, Manager at Courtyard by Marriott Oakland Downtown, responded to this review, May 10, 2011
Dear Guest,
thank you for taking the time out your day to share the great experience you had at our hotel. We truly appreciate your input and are delighted to hear that you enjoyed our location. To answer your question we do not provide room service, but as you mentioned there are so many restaurants within the area to choose from. We are also proud to say that we recently finished our room renovation adding great work space, brand new Serta’s Perfect Sleeper beds and flat screen TV’s. The feedback we are receiving from guest who have stayed in the new rooms is phenomenal.
We definitely take pride in our hotel and are thrilled to hear that your stay was great! We hope that you decide to come back soon.
Yours truly,
Monika
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San Diego, CA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed January 31, 2011

and sometimes that's the only thing going for you. Hotel is in serious need of a renovation; both to the product and staff. Definately, not what you would expect in a Marriott product. Rooms are tired and beat up. Staff not very attentive or friendly. Restaurant only open for breakfast. Location is great since it's 2 blocks from BART and about 6 blocks from Jack London Square.

  • Stayed January 2011, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaklandCourtyard, Manager at Courtyard by Marriott Oakland Downtown, responded to this review, February 27, 2011
Dear Guest,

Thank you for sharing your hotel experience with us. I can imagine your disappointment when you did not receive the excellent service our Courtyard by Marriott is known for. I am sincerely sorry for your poor experience. Although our convenient location is great we truly pride ourselves in providing our guests with superior service and a memorable stay that would make us your choice hotel in the Downtown Oakland area. I hope we have another opportunity to make it up to you in the near future. I would also like to share that we have begun our hotel renovation in our guestrooms and we are so excited with our new product. Thank you again for your recent visit and we hope to have another opportunity to provide you with an excellent stay.

Sincerely,

Monika Starosky
Hotel Manager
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Carmichael, California
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 31, 2011

Oh my .. where to begin? Okay, well based on previous reviews, hotel management has already conceded that a room redeux is in order. This is an understatement ! The furniture, carpets, and beds are worn out, and quite frankly should have been reburbished quite some time ago. I must point out in particular the beds .. upon laying on them one does not receive the same soft feeling of luxury comfort that is standard now in most Marriott corporate owned properties. The construction quality of the building itself also is questionable as the pacing back and forth all night of our upstairs neighbors sounded like they were stomping the whole time. In addition to this, every whisper could be heard from folks walking up and down the hall. To be fair though, I'm sure not much could of been done to remedy these small nuisances.The public areas were very nice and the layout of the hotel was also fine. I found the speed of receiving service to be extremely slow at times due to only one agent on duty; however, once being served the agents were very attentive and friendly. The location of this property is by far one of it's best attributes and the convenience of having BART a few feet away can not be overshadowed. I will definately return for another stay once the rennovations have finally been completed as this hotel has much potential.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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OaklandCourtyard, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, March 1, 2011
Thank you for taking your time to share your experience, as you know we are in progress with our hotel room renovation which we believe will truly impress you. The stylish décor and excellent comfort including our brand new mattresses are a great match for the very attentive and friendly service that you had experienced. We are looking into the noise disturbance in which you described to find a resolution that will allow for a comfortable and quite stay for all of our guests. Thank you for sharing your feedback and we hope you have an opportunity to visit and experience our newly renovated guestrooms.

Best Regards,

Monika Starosky
Hotel Manager
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Senior Contributor
37 reviews 37 reviews
35 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 25, 2010

This hotel is very well located - near to the BART station and to the Chinatown. It is solid option for budget oriented traveller (Priceline offers good bargains), but keep in mind that BART transfers to San Francisco takes time (it is minor inconvenience for San Francisco oriented visitors). Hotel is well designed. Staff is attentive and friendly. I recommend this hotel

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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OaklandCourtyard, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, December 1, 2010
Thank you for recommending our hotel to your fellow travelers. We truly appreciate our prime location in the heart of Oakland which allows for so many other bay area experiences. We are glad we served you well and hope to see you again soon as we approach this new year!

Yours truly,
Monika Starosky
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Detroit, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 26, 2010

We booked this hotel for a week long stay. The main draw was the proximity to public transit, since we were without a car and wanted to travel to San Francisco every day (BART station is within two blocks). We couldn't find anything affordable in the city, so we went for Oakland. I hesitate to share this secret because I don't want the place to book up! Really, I don't think you can do better for the money. We were hesitant to stay in Oakland after reading reviews of the city, but truly we had no problems and never felt scared, even with walking around after hours. Maybe that is because I hail from Detroit, but at any rate, the area surrounding the hotel is quite nice. There are enough bars and eating places to chose from, although most close early (like by 11pm). That was a downfall. The BART closes around midnight so you can't dawdle around in San Francisco at night, unless you want to pay a steep cab fare to get back across the Bay. Nearby Chinatown was much better, foodwise, than San Francisco's version. We found the hotel staff to be friendly and helpful. The daily cleaning could have been a bit more thorough, but the beds were comfortable and it was so quiet at night that I got the best sleep I've had in a while at this hotel. When I travel to the Bay area, this is the hotel I will stay at!

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaklandCourtyard, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, November 1, 2010
Thank you for sharing your great experience and giving us an opportunity to be your hotel of choice when traveling to the bay area. Iwill be sure to pass on your compliments to our hotel staff and are delighted to know that we will have the pleasure to host you again in our great city.

Sincerely,
Monika Starosky
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Orange County, CA
Top Contributor
89 reviews 89 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed September 25, 2010

The good: the staff were friendly and attentive.. Bravo on their good training and level of professional.

It's also very easy to find and in walking distance to Jack London Square, if that's of interest.

The bad: The hotel is in serious need of updating. The place is frayed around the edges.

  • Stayed September 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaklandCourtyard, General Manager at Courtyard by Marriott Oakland Downtown, responded to this review, October 31, 2010
Thank you very much for your response. We are always happy to hear from our guests. I would like to thank you for your great comment about our staff and I will proudly share your experience with the team. In regards to the condition of the hotel I am excited to share that plans for our upcoming renovation are being finalized as we speak. With great plans ahead we look forward to providing you with accommodations that we know will impress you for your future stays to come.

Sincerely,

Monika
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Additional Information about Courtyard by Marriott Oakland Downtown

Address: 988 Broadway, Oakland, CA 94607
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Oakland Downtown 3*
Official Description (provided by the hotel):
This Downtown Oakland hotel is nestled between the Old Oakland Historic District and Chinatown just one block from the BART subway to San Francisco. Get to Union Square in San Francisco in just a 12-minute ride. Guests enjoy free internet, spacious rooms, an outdoor heated pool, an onsite fitness center, and an onsite restaurant. The Courtyard Oakland Downtown is perfect for business or leisure travelers and is nearby attractions such as Jack London Square. ... more   less 
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Also Known As:
Courtyard By Marriott Oakland Downtown Hotel Oakland
Courtyard Oakland Downtown
Oakland Marriott
Oakland Courtyard

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