I booked this hotel for 3 nights In August 2013. I knew I was checking in late, so I called the hotel at 6pm to let them know I was going to be there around 12pm, to make sure they would save my room. I got there at 1am and the front desk staff told me that they had overbooked the place and I had to me moved to a different hotel, in a completely different city, 20 miles away! I had to drive half an hour at 1 am. Their compensation the next morning: free coffee.
They did this to me and other 6 people. The next day I requested to talk to the manager. The person at the front desk called her on the phone to let her know the situation. I heard her saying that the hotel had been overbooked, "as always". Go somewhere else!
- Official Description (provided by the hotel):
- Relax minutes from your flight at the newly renovated Courtyard Oakland Airport Hotel. The new state-of-the-art lobby provides greater flexibility and choices for our guests and features inviting, flexible spaces to work or relax in, free Wi-Fi throughout the lobby and easy access to the latest news and weather conditions via our GoBoard™. The highlight of our new lobby experience is The Bistro – Eat. Drink. Connect.™, which provides guests with healthy food and beverage offerings in the morning including Starbucks® coffee and evening dinner service with cocktails. Our Oakland airport hotel provides free shuttle service to the airport and to the nearby BART train station, giving you access to Berkeley, San Francisco and beyond. Here to work? Business travelers will love the large, flexible workspace, well-lit desk, and free high-speed internet access in every room. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Oakland Airport Hotel Oakland
- Courtyard Oakland Airport
- Oakland Marriott
- Oakland Courtyard