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“Not to Marriott Standard” 2 of 5 stars
Review of Courtyard by Marriott Oakland Airport

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Courtyard by Marriott Oakland Airport
3.0 of 5 Hotel   |   350 Hegenberger Rd, Oakland, CA 94621   |  
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Ranked #11 of 48 Hotels in Oakland
Charleston, SC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not to Marriott Standard”
2 of 5 stars Reviewed July 2, 2013

Friends of mine came to San Fran for work, but this hotel was the cheapest ones available on their company's preferred list of hotels, so they stayed at this hotel. I decided to go visit them while they're there for work, so naturally, i will stay in the same hotel as they were.

This hotel was a disappointment in terms of service. I was trying to reserve a room with double bed, but was told that they only had king size bed but i was informed that there would be a couch in the room that can be turned into a bed. I arrived there, and found no couch or pull out bed, so i was explaining my situation to the front desk, but before i can even finish telling the night manager on duty, he's already shaking his head trying to argue with me. Granted he still make a note on my request.

the next night, i came back to the room, and still did not see any pull out bed. So the next day, while i was out sightseeing, i called from fisherman's wharf to find out if i have a pullout bed and i was told that there should be one in the room. I came back to the hotel that night, still no pullout bed. Luckily, there was another lady at the front desk at the counter, and she helped me getting the pullout bed.

Another problem i had was that i came back to my room and saw no shampoo or soap at all in my room after i've already gone to the shower. So i had to dry up, and called the night manager, and he said he's by himself, and nobody to take the shampoo/soap to the room. So i went to the front desk myself, and he's getting all aggravated because he's by himself, and phone calls were coming in like crazy and couldnt find any shampoo. I mean, how is a hotel like marriott does not have any shampoo? The manager was scrounging around for soap/shampoo in the drawer like a mad men.

The hotel is okay, but the service at night is really bad. I dont know how the service is during the day, but the night manager really need to have some training on how to deal with customer.

I wouldnt stay here for vacation, but good enough for a night stay if you're stucked on a long layover at OAK. The hotel is about 5 mins away.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, August 5, 2013
Nazim M

I want to thank you for writing about your recent stay with us. After reading about your experience its obvious that we failed to meet your expectations as it pertains to service. I assure that i take your issues seriously and will get with all of the appropriate staff members to resolve these issues. Additionally please contact me to discuss some form of compensation for your inconveniences during your stay with us.

Bill Dalleske
General Manager
Courtyard By Marriott Oakland-Airport
350 Hegenburger Road
Oakland CA, 94621
T - 510-568-7600
F - 510-568-7695
Email - Billdalleske@remingtonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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184 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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English first
Vadodara, India
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed June 13, 2013

Nice business hotel with good rooms and comfortable beds and pillows, cleanliness very good.
Breakfast served is OK, not a big variety of options though, but basic and sufficient quantity.
The entrance is not particularly good, as you need to drive down from the back side of the hotel to come to the portico and reception. Not the best of entrance.
Hotel staff is courteous, friendly and professional. Some good places to eat around at walking distance.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill D, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, August 5, 2013
ManeeshChandra

Thank you for taking the time to write your review on trip advisor. I see that you wanted addtional items for breakfast please let me know whatever suggestions you may have as we are always trying to improve our product. Please let me know if I can make reservations for you next time your in our area.

Bill Dalleske
General Manager
Courtyard By Marriott Oakland-Airport
350 Hegenburger Road
Oakland CA, 94621
T - 510-568-7600
F - 510-568-7695
Email - Billdalleske@remingtonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed May 22, 2013

New, nice and clean with great beds/pillows, walking distance for food. Nice outdoor pool and gym.Has a good food/snack place inside hotel. Don't like the gate entrance from street & exit out.Total hassle. Guess it keeps you safe in a bad part of town.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
100 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed May 4, 2013

Spent a Tuesday and Thursday night here recently due to proximity to Oakland airport. This and all other hotels in the area are very close to the terminal. Hotel staff at the Courtyard is top-notch accommodating and friendly. The Bistro staff is the best I have seen at any Courtyard by far. On the first night there were no issues. On the second stay I was in a room at the far end of the property and there was a dog barking all-night long, apparently from an adjacent property. This was very disruptive. Do not take a room at this part of the hotel. It is 50/50 on if I would stay here again. Rooms are typical Courtyard sized. TV is OK with respectable selection of channels. Food options in area are very limited. Hotel did pick up at rental car drop off which is courteous and runs shuttles often.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 23, 2013

Good service. Clean hotel ,close to airport. Will definitely recommend hotel. The front desk gentleman was very helpful . Got a early morning 4 am shuttle from hotel.
Got a good distressed passenger rate from front desk as well as my flight was cancelled. The airline did not get us reduced rates as it was the lack of air traffic controller and not the airline mistake.The folks at Marriott helped.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anchorage
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 17, 2013 via mobile

Stayed 1 night on business. Very clean. Nice decor in lobby and bistro. Room was spacious, although the set up is different with the bed facing the windows. Bathroom amenities were skimpy. Just the basics. Very clean. Hallways are kinda noisy though. Everytime someone was going by sounded like it was in my room. $8 for parking I believe. I used the shuttle to and from the airport. The neighboorhood is sketchy but the hotel is gated. Quick to airport too. Definitely would stay here again. Service was wonderful. Everyone was smiling and courteous.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
154 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed April 10, 2013

This Courtyard was a pleasant surprise, given its proximity to Oakland Airport. It was pleasant and well maintained. Everything was in perfect working order. The front desk staff was pleasant and helpful.

The beds were a bit soft, but that seems to be what people want these days (contrary to consistent medical opinion about lack of back support). Rooms were comfortable.

The downside was the bistro approach to dining. Pretty limited, and quickly prepared. Without being mean, you can get a better breakfast at a fast-food location. And, contrary to prevailing mythology, not all people like Starbucks, which they sell. So, between the Marriott Barrista brand of coffee, and Starbucks, the coffee options are unpleasant to me.

Leaving aside the dining and coffee, it was a perfectly fine and pleasant hotel in a great location. I will stay there again - and bring my own coffee!

Room Tip: Away from Hegenberger Road is your best and quietest location.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Oakland Airport

Address: 350 Hegenberger Rd, Oakland, CA 94621
Location: United States > California > Oakland
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Oakland Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
Relax minutes from your flight at the newly renovated Courtyard Oakland Airport Hotel. The new state-of-the-art lobby provides greater flexibility and choices for our guests and features inviting, flexible spaces to work or relax in, free Wi-Fi throughout the lobby and easy access to the latest news and weather conditions via our GoBoard™. The highlight of our new lobby experience is The Bistro – Eat. Drink. Connect.™, which provides guests with healthy food and beverage offerings in the morning including Starbucks® coffee and evening dinner service with cocktails. Our Oakland airport hotel provides free shuttle service to the airport and to the nearby BART train station, giving you access to Berkeley, San Francisco and beyond. Here to work? Business travelers will love the large, flexible workspace, well-lit desk, and free high-speed internet access in every room. ... more   less 
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Also Known As:
Courtyard By Marriott Oakland Airport Hotel Oakland
Courtyard Oakland Airport
Oakland Courtyard
Oakland Marriott

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