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“Best service in the bay.” 5 of 5 stars
Review of Courtyard by Marriott Oakland Airport

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Courtyard by Marriott Oakland Airport
3.0 of 5 Hotel   |   350 Hegenberger Rd, Oakland, CA 94621   |  
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Ranked #10 of 47 hotels in Oakland
1 review
1 helpful vote 1 helpful vote
“Best service in the bay.”
5 of 5 stars Reviewed March 12, 2013

I recently stayed with my husband at this hotel for a couple of days for a wedding, and I just had to praise the staffs that were working the day that we stayed here. The front desk was very friendly. I really wanted to mention Hong. We weren’t happy with our first room, but she switched our room right away and everything was fine. I am not from the area, but she was so sweet from the minute we walked in until we left. We are not locals so we were a little lost on where to eat or hang out and she gave us a few places to go to. We took her advice and always enjoyed ourselves. Thank you Hong for working at the Marriott! If anyone plans to stay here ask for Hong.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 15, 2013
Thank you for taking the time to review our property. I'm pleased that you had a great time and that Hong took such great care of you during your stay at the Courtyard by Marriott Oakland Airport!

Our goal is to always exceed expectations, it is always wonderful and motivating to hear great feedback about our team members.

Thank you again for sharing your experience with us. We look forward to welcoming you back when you return to the bay area.
Guy
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142 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Linn Creek, Missouri
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 9, 2013

Recently I made several room reservations for a family function in the area. The online reservation process was easy and accurate! During our stay we needed directions to some nearby loacatons and the staff was very helpful with their advice. After our stay I had some questions about the billing which were quickly answered by the General Manger to my satisfaction. In the past when I've needed a hotel in this area I have always chosen this hotel and have never been disappointed.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 11, 2013
Thank you for taking the time to review our property. I'm so glad that you had a great time and that I was able to assist you with your billing questions. It’s always wonderful to hear that from our guests.

Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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Milpitas, California
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 26, 2013

My best friend flew in from Hawaii to spend the weekend to shop, shop, and shop. I convinced her that she should fly out of Oakland and so I booked us a hotel stay the night before her flight back so that she wouldn't have to wake up that early. I was a little apprehensive to discover the exact location of the hotel, but it was just a hop, skip, and a jump away from the airport and once inside, we felt safe. Whew! We had a late check in and the workers were so courteous, informative, and friendly. It was super easy to book her an airport shuttle for the following morning and there was no fee. The rooms were of a decent size and the queen sized beds were really comfy. We headed back down to the lobby and enjoyed wine and our own private booth with a tv! The "Bistro" stayed open until 10:30pm and the prices seemed appropriate. The next morning, the shuttle arrived right on time and we were able to purchase Starbucks products for breakfast. I would absolutely stay here again if needed. Thank you, Marriott for providing yet another outstanding stay. From: A 2 Marriott Timeshare owner. :)

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 8, 2013
Hello,
Thank you for your comments. I am glad to hear that you enjoyed your stay. The staff was so happy when I shared this with them, thank you for acknowledging our friendly and helpful associates.

Here at the Oakland Airport Courtyard we strive to exceed all expectations. I do hope we have the pleasure of accommodating you again in the future.
Sincerely,
Guy
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Arizona
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 18, 2013

Wow, what a wonderful place to stay. I had to drive in late before heading out on a 1 day flight to Phoenix. I arrived with smiles and gifts, clean room, great little cafe that I grabbed some food at and just totally convenient. It was a blessing since I was staying two days that I go to leave my car there and got a shuttle the next morning, with no parking fee. Awesome! Quick pick up from the airport and another wonderful night before hitting the road then next day. High on my list for Oakland.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 8, 2013
Thank you for the extremely overwhelming compliments on the hotel and staff!
We appreciate the time and effort that went into this review, and hope to have you back with us the next time you visit Oakland.
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South Jersey
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 17, 2013

This hotel is clean and convenient to the airport. It is not for a relaxing week-end or a good rest.

1. Even the "quiet" rooms in the back include the barking guard dog in the commercial area in the next block.
2. The mattresses are spent. Big beds but so soft, so uncomfortable. Asked for another room, but the bed there was the same. Ended up sleeping on the 18" nearest the wall because it was less used. I think hotel managers have forgotten the benefits of occasionally flipping the mattress.
3. I feared Big Foot was staying upstairs from the sound of heavy foot steps.

For the area, it is probably the best bet, but unless you are using the airport stay further away.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 11, 2013
We appreciate you taking the time to post a review about your stay at our hotel. After reading your feedback, I am disappointed that your time with us was not satisfactory. Please accept my apologies for the issues you experienced.

Our priority is to ensure a good nights sleep, I am sorry that you found the beds less than comfortable, many of our guests rave about the Courtyard bed.

Once more, I am very sorry for the experience you had at our hotel.
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San Diego
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 24, 2013 via mobile

I stay at this hotel quite frequently as we travel to Oakland a lot. I prefer to stay out here instead of downtown. The front desk staff always welcomes us with a smile when we arrive. Ask for a quiet room away from the road and you shouldn't hear any interrupting noises. The restaurant in the hotel makes a great breakfast when you don't have much time. If you like sushi try Yoshino Sushi restaurant only a few min walk away. It's always one of our dinner choices. Internet is good in hotel as well as a very comfortable bed.

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 8, 2013
Thank you for taking the time to review our hotel, our team strives to be a welcoming face of Oakland when our guests arrive after a long day of travel.

So happy to hear you mention our comfortable beds!

Look forward to meeting you during your next visit.
Best regards.
Guy
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Richardson, Texas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 4, 2013

Our trip to SFO cudn't have been better without this hotel. Reasons:

1. Free shuttle to nearby BART(public rail transport)& Oakland Airport(from where we could get a car rental on a Sunday)
2. Location- U'l feel away from hustle and bustle amid calm and relaxed environment. Enjoyed pool facing view from room
3. Complimentary parking
4. Good lobby offering a list from their Bistro menu. So, can go around and binge something. Being vegetarian, I mostly walked down to Subway close-by
5. Friendly staff

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 11, 2013
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our hotel! Our hotel is very conveniently located to shops, restaurants and public transportation, I'm glad that you were able to take advantage of our Bistro and complimentary shuttle service to public transportation.

Our team strives to be the best that we can be and always knowlegeable and welcoming.

I will pass your notes along to our staff! Thank you for choosing the Oakland Airport Courtyard and hope to see you again soon.
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Additional Information about Courtyard by Marriott Oakland Airport

Address: 350 Hegenberger Rd, Oakland, CA 94621
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Oakland Airport 3*
Official Description (provided by the hotel):
Relax minutes from your flight at the newly renovated Courtyard Oakland Airport Hotel. The new state-of-the-art lobby provides greater flexibility and choices for our guests and features inviting, flexible spaces to work or relax in, free Wi-Fi throughout the lobby and easy access to the latest news and weather conditions via our GoBoard™. The highlight of our new lobby experience is The Bistro – Eat. Drink. Connect.™, which provides guests with healthy food and beverage offerings in the morning including Starbucks® coffee and evening dinner service with cocktails. Our Oakland airport hotel provides free shuttle service to the airport and to the nearby BART train station, giving you access to Berkeley, San Francisco and beyond. Here to work? Business travelers will love the large, flexible workspace, well-lit desk, and free high-speed internet access in every room. ... more   less 
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Also Known As:
Courtyard By Marriott Oakland Airport Hotel Oakland
Courtyard Oakland Airport
Oakland Marriott
Oakland Courtyard

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