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“Great Location, Staff, and Stay” 5 of 5 stars
Review of Courtyard by Marriott Oakland Airport

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Courtyard by Marriott Oakland Airport
3.0 of 5 Hotel   |   350 Hegenberger Rd, Oakland, CA 94621   |  
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Ranked #11 of 48 hotels in Oakland
Arizona
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Great Location, Staff, and Stay”
5 of 5 stars Reviewed February 18, 2013

Wow, what a wonderful place to stay. I had to drive in late before heading out on a 1 day flight to Phoenix. I arrived with smiles and gifts, clean room, great little cafe that I grabbed some food at and just totally convenient. It was a blessing since I was staying two days that I go to leave my car there and got a shuttle the next morning, with no parking fee. Awesome! Quick pick up from the airport and another wonderful night before hitting the road then next day. High on my list for Oakland.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 8, 2013
Thank you for the extremely overwhelming compliments on the hotel and staff!
We appreciate the time and effort that went into this review, and hope to have you back with us the next time you visit Oakland.
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120 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
South Jersey
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 17, 2013

This hotel is clean and convenient to the airport. It is not for a relaxing week-end or a good rest.

1. Even the "quiet" rooms in the back include the barking guard dog in the commercial area in the next block.
2. The mattresses are spent. Big beds but so soft, so uncomfortable. Asked for another room, but the bed there was the same. Ended up sleeping on the 18" nearest the wall because it was less used. I think hotel managers have forgotten the benefits of occasionally flipping the mattress.
3. I feared Big Foot was staying upstairs from the sound of heavy foot steps.

For the area, it is probably the best bet, but unless you are using the airport stay further away.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 11, 2013
We appreciate you taking the time to post a review about your stay at our hotel. After reading your feedback, I am disappointed that your time with us was not satisfactory. Please accept my apologies for the issues you experienced.

Our priority is to ensure a good nights sleep, I am sorry that you found the beds less than comfortable, many of our guests rave about the Courtyard bed.

Once more, I am very sorry for the experience you had at our hotel.
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San Diego
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 24, 2013 via mobile

I stay at this hotel quite frequently as we travel to Oakland a lot. I prefer to stay out here instead of downtown. The front desk staff always welcomes us with a smile when we arrive. Ask for a quiet room away from the road and you shouldn't hear any interrupting noises. The restaurant in the hotel makes a great breakfast when you don't have much time. If you like sushi try Yoshino Sushi restaurant only a few min walk away. It's always one of our dinner choices. Internet is good in hotel as well as a very comfortable bed.

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 8, 2013
Thank you for taking the time to review our hotel, our team strives to be a welcoming face of Oakland when our guests arrive after a long day of travel.

So happy to hear you mention our comfortable beds!

Look forward to meeting you during your next visit.
Best regards.
Guy
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Richardson, Texas
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 4, 2013

Our trip to SFO cudn't have been better without this hotel. Reasons:

1. Free shuttle to nearby BART(public rail transport)& Oakland Airport(from where we could get a car rental on a Sunday)
2. Location- U'l feel away from hustle and bustle amid calm and relaxed environment. Enjoyed pool facing view from room
3. Complimentary parking
4. Good lobby offering a list from their Bistro menu. So, can go around and binge something. Being vegetarian, I mostly walked down to Subway close-by
5. Friendly staff

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 11, 2013
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our hotel! Our hotel is very conveniently located to shops, restaurants and public transportation, I'm glad that you were able to take advantage of our Bistro and complimentary shuttle service to public transportation.

Our team strives to be the best that we can be and always knowlegeable and welcoming.

I will pass your notes along to our staff! Thank you for choosing the Oakland Airport Courtyard and hope to see you again soon.
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Orange County, CA
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed December 31, 2012

If I were to be staying in the lobby, than this place is awesome. The lobby is spacious, clean and modern. The room was lacking. There is a flat screen TV, but it seems very 80s to me. Plus, the walls are think and I could hear everything in the next room. The bathroom was ok, nothing special. Front desk was very effeicient. For the price - paid over $200 - I thought it was just ho hum.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 8, 2013
Dear valued guest,

Thank you for taking time to write a review of our hotel, our lobby was recently renovated and completed in March 2012. Our guest room renovation was completed in 2009, we strive to exceed expectations, unfortunately it sounds as though we missed the mark.

I was disappointed to read about noise coming from your neighboring room, our desk staff are availiable 24 hours a day so never hesitate to call the front desk when you encounter noise disruption. Our team would immediately call the neighboring guest to request that they "turn the volume" down.

Guy
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Seattle, Washington
Top Contributor
121 reviews 121 reviews
54 hotel reviews
Reviews in 50 cities Reviews in 50 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed December 17, 2012

This isnt the Ritz but its pretty dang comfy! Located very close to the Oakland Airport, with a shuttle to get you back and forth, this is a great place to stay before or after your flight. The rooms are pretty comfortable, and there is a good place to eat in the lobby (if you are there early enough). The downside is, if you arent there early enough there is no place safe to walk to late at night (this IS Oakland after all!)

If you need a good place to sleep though, you will get a good nights rest here!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 11, 2013
Thank you for taking the time to write a review of your stay. I’m glad to hear that you enjoyed our nice, clean rooms while you were here! We look forward to seeing you again.
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Deer Park, WA
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 15, 2012

It was a nice place to stay for a layover. They have a little cafe in the lobby that was good and affordable. Everybody was very nice. Shuttle to airport worked great. Arrived late and left early, so can't say anything about the neighborhood it was in, but I felt safe.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 15, 2013
Dear guest,

Thank you for taking time to write about your recent stay at our hotel.

Our Bistro open for dinner and breakfast makes for a convenient location to start your day with a Starbucks Latte or end your evening with dinner and a cocktail.

We look forward to having you stay with us next time you are in the Oakland area.

Best regards,
Guy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Oakland Airport

Also Known As:
Courtyard By Marriott Oakland Airport Hotel
Courtyard By Marriott Oakland Airport Hotel Oakland
Courtyard Oakland Airport
Courtyard Oakland
Oakland Marriott
Oakland Courtyard
Address: 350 Hegenberger Rd, Oakland, CA 94621
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 48 hotels in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Oakland Airport 3*
Official Description (provided by the hotel):
Relax minutes from your flight at the newly renovated Courtyard Oakland Airport Hotel. The new state-of-the-art lobby provides greater flexibility and choices for our guests and features inviting, flexible spaces to work or relax in, free Wi-Fi throughout the lobby and easy access to the latest news and weather conditions via our GoBoard™. The highlight of our new lobby experience is The Bistro – Eat. Drink. Connect.™, which provides guests with healthy food and beverage offerings in the morning including Starbucks® coffee and evening dinner service with cocktails. Our Oakland airport hotel provides free shuttle service to the airport and to the nearby BART train station, giving you access to Berkeley, San Francisco and beyond. Here to work? Business travelers will love the large, flexible workspace, well-lit desk, and free high-speed internet access in every room. ... more   less 
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