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“Nice lobby...room just ok” 3 of 5 stars
Review of Courtyard by Marriott Oakland Airport

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Courtyard by Marriott Oakland Airport
3.0 of 5 Hotel   |   350 Hegenberger Rd, Oakland, CA 94621   |  
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Ranked #11 of 48 Hotels in Oakland
Orange County, CA
Top Contributor
59 reviews 59 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
61 helpful votes 61 helpful votes
“Nice lobby...room just ok”
3 of 5 stars Reviewed December 31, 2012

If I were to be staying in the lobby, than this place is awesome. The lobby is spacious, clean and modern. The room was lacking. There is a flat screen TV, but it seems very 80s to me. Plus, the walls are think and I could hear everything in the next room. The bathroom was ok, nothing special. Front desk was very effeicient. For the price - paid over $200 - I thought it was just ho hum.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 8, 2013
Dear valued guest,

Thank you for taking time to write a review of our hotel, our lobby was recently renovated and completed in March 2012. Our guest room renovation was completed in 2009, we strive to exceed expectations, unfortunately it sounds as though we missed the mark.

I was disappointed to read about noise coming from your neighboring room, our desk staff are availiable 24 hours a day so never hesitate to call the front desk when you encounter noise disruption. Our team would immediately call the neighboring guest to request that they "turn the volume" down.

Guy
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169 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Seattle, Washington
Top Contributor
158 reviews 158 reviews
72 hotel reviews
Reviews in 58 cities Reviews in 58 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed December 17, 2012

This isnt the Ritz but its pretty dang comfy! Located very close to the Oakland Airport, with a shuttle to get you back and forth, this is a great place to stay before or after your flight. The rooms are pretty comfortable, and there is a good place to eat in the lobby (if you are there early enough). The downside is, if you arent there early enough there is no place safe to walk to late at night (this IS Oakland after all!)

If you need a good place to sleep though, you will get a good nights rest here!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 11, 2013
Thank you for taking the time to write a review of your stay. I’m glad to hear that you enjoyed our nice, clean rooms while you were here! We look forward to seeing you again.
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Deer Park, WA
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 15, 2012

It was a nice place to stay for a layover. They have a little cafe in the lobby that was good and affordable. Everybody was very nice. Shuttle to airport worked great. Arrived late and left early, so can't say anything about the neighborhood it was in, but I felt safe.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 15, 2013
Dear guest,

Thank you for taking time to write about your recent stay at our hotel.

Our Bistro open for dinner and breakfast makes for a convenient location to start your day with a Starbucks Latte or end your evening with dinner and a cocktail.

We look forward to having you stay with us next time you are in the Oakland area.

Best regards,
Guy
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Irvine, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 27, 2012

Stayed Nov 27,2012 Opened the couch/bed, so my son could sleep there. Sheets were stained. Gave the apprearance that someone had slept in and it was noticeably messy . Tired and had been traveling all day and then finding the suite wast cleaned properly was disappointing.
Over 200.00 per night you would expect a little bit better.
Not sure if I would want to stay here again.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 8, 2013
Dear Valued Guest,

I appreciate you taking the time to write a review of your experience with us. The housekeeping issue you described is not acceptable, and I sincerely apologize for your experience. We immediately had a housekeeping team meeting reminding the housekeeping associates to check every pull out couch bed every time they clean a room, clean fresh linen should be stored in a bag in your closet for the pull out couch. It sounds as though the prior guest closed the couch leaving the linen and my team neglected to pull it out to make sure the mattress was bare. I'm very sorry that you experienced this situation during your stay with us.

I appreciate you bringing this to our attention.
Guy
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None
Top Contributor
143 reviews 143 reviews
21 hotel reviews
Reviews in 46 cities Reviews in 46 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed November 24, 2012

Our flight got delayed and we were forced to stay the night in Oakland. We booked a room while in the air being diverted. In retrospect would have stayed even closer to the airport. The hotel lobby is actually quite nice. The rooms were adequate and clean. The staff was very friendly and even called a special shuttle for us to take us to the airport.

The only issue I had is that when we arrived at 2 a.m. there was a big group of unsavory characters having a booze party in the lobby. About 6-8 people with a bunch of hard liquor bottles on the table being loud in the lobby. They really need to break that up.

Otherwise, it worked for our 4 ours of sleep and was very reasonable.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 15, 2013
Dear valued guest,

Thank you for taking the time to write a review about your stay with us.

The safety and comfort of our guests is of utmost importance, we have taken your feedback to heart and have discussed the situation you encountered upon check in with our team and security company.

It is through feedback such as yours that we strive to improve.

Best regards,
Guy Fremlin
General Manager
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Ada, Ohio
Top Contributor
156 reviews 156 reviews
88 hotel reviews
Reviews in 77 cities Reviews in 77 cities
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed November 23, 2012

We don't often stay at Marriott Courtyards, we prefer other Marriott properties, but chose this location for the free early morning shuttle. Location is across from new BART line under construction. Expect some noise during day. Parking surrounds hotel on busy road within minutes of Oakland airport. Staff is very friendly, especially shuttle drivers. Check in was easy. Lobby is remodeled and nice. Ask for room overlooking courtyard. Don't expect it to be quiet. Could hear voices through walls, loud cars on road out front and planes landing and taking off. Not too loud but loud enough. Small restaurant within hotel. Small workout room. Small outside pool. Didn't use any of them. Ice is down hallway but no bags in ice buckets. Could have used extra towels, one per person in room. Some stains on floor. Overall, I woud have no problem staying here again.

Room Tip: Ask for courtyard view room, high floor.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 19, 2013
Dear Valued Guest-

Thank you for your review, as the manager of the Courtyard it is always great to hear positive comments about our team members. We look forward to you staying with us again next time you are in the area.

Best regards.
Guy
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San Diego, California
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 7, 2012

Ok, we love Marriotts. We know what we are getting and they know want to give us. We stayed in this one because we flew up to watch the Oakland A's play and this hotel was close to the airport and the stadium. That would have been enough for us, but they took us to the stadium AND picked us up after the game. That's service!!! Yes, we tipped the driver, but that took a huge weight off of our shoulders.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 19, 2013
Oakland A's Fan,

We hope that you will be back and stay with us this year too!

See you soon.
Guy
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Additional Information about Courtyard by Marriott Oakland Airport

Address: 350 Hegenberger Rd, Oakland, CA 94621
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Oakland Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
Relax minutes from your flight at the newly renovated Courtyard Oakland Airport Hotel. The new state-of-the-art lobby provides greater flexibility and choices for our guests and features inviting, flexible spaces to work or relax in, free Wi-Fi throughout the lobby and easy access to the latest news and weather conditions via our GoBoard™. The highlight of our new lobby experience is The Bistro – Eat. Drink. Connect.™, which provides guests with healthy food and beverage offerings in the morning including Starbucks® coffee and evening dinner service with cocktails. Our Oakland airport hotel provides free shuttle service to the airport and to the nearby BART train station, giving you access to Berkeley, San Francisco and beyond. Here to work? Business travelers will love the large, flexible workspace, well-lit desk, and free high-speed internet access in every room. ... more   less 
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Also Known As:
Courtyard By Marriott Oakland Airport Hotel Oakland
Courtyard Oakland Airport
Oakland Marriott
Oakland Courtyard

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