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“A Safe and Friendly Oasis” 5 of 5 stars
Review of Courtyard by Marriott Oakland Airport

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Courtyard by Marriott Oakland Airport
3.0 of 5 Hotel   |   350 Hegenberger Rd, Oakland, CA 94621   |  
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Ranked #10 of 48 Hotels in Oakland
San Diego, California
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“A Safe and Friendly Oasis”
5 of 5 stars Reviewed September 30, 2012

Very nice hotel convenient to Oakland airport. Typical higher Courtyard standards but Mina at the front desk made it special. She was smiling, freindly and very accomodating. That's a welcome surprised after a long day. She also recommended Francesca's italian restauruant down the block which turned out to be fantastic.

Room Tip: Ask for Minah!
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, March 21, 2013
Thank you for your compliment about our staff and hotel quality, we always appreciate feedback such as yours, it is a moral booster for the team!

Friendly and accomodating staff are the qualities that our team strive for.

Francescas is a special landmark in our area with a long history of providing exceptional food.

Thank you for your compliments!
Guy Fremlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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157 reviews from our community

Traveler rating
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    26
    10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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  • French first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 29, 2012

We stayed here the night before an early morning flight. The lobby and public areas are well maintained but I was disappointed in our room. The furniture was well worn and the wallpaper peeling. The towels are paper thin and not absorbent. However, the bed was comfy and the shower good. Walls are thin as we could hear our neighbors who didn't seem to be overly loud. Would I stay here again? Not sure. I think I would check out/cost compare with the Holiday Inn down the street first.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed September 25, 2012 via mobile

The location was convenient but the area was a bit questionable (especially in the evenings). The staff was very friendly and helpful. Overall, I would stay at this location again. There were several good restaurants within walking distance.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron Park, California
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 22, 2012

We recently stayed at Courtyard and took advantage of their Stay and Fly Package...stay a night and get a week's parking on site...on a trip from Oakland to Dallas. While package is a little more expensive than regular room it beats airport parking by a fair piece. New lobby is very nice. Staff was very efficient, courteous, knowledgeable, and personable. Price for package was quite reasonable. Food prices at the Bistro were kind of high...the price of convenience, I guess. Our room was spotless and furnishings and bedding/linens quite nice. I wish we would have had time to enjoy the gazebo, pool, and exercise room, all of which are very nice. Grounds are nicely maintained.

Room Tip: Outside rooms on south side of facility are quietest. Pick high floor and away from elevators or ic...
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westerville, Ohio
Top Contributor
95 reviews 95 reviews
60 hotel reviews
Reviews in 57 cities Reviews in 57 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed August 31, 2012

Stayed at the hotel after arriving late at OAK. Typical Courtyard setup, and the lobby area is nice and spacious. The room was a little dated, stained carpet in the halls and room. The bathroom was very tiny in the sink area. Overall the room was fine, just nothing spectacular. I did enjoy the gym which was very nice and larger than most Courtyard gyms. Complete with towel service, and headphones which was nice. Courtyard cafe was nice as well for a coffee and breakfast. Nice to have free parking and very close to OAK. Very few restaurants in the area and lots of construction on the main road in front of the hotel. Just something to consider if needing to travel around the area.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2012

I can't say enough about how much I enjoyed staying at this hotel. The rooms are clean and large, the building is modern and the pool and gym were nice. However, the staff and service are what really set this hotel apart. Every staff member was very polite and helpful. The free shuttle service to BART Station and the Oakland airport was great too. In fact, on Monday morning when I was to leave, I was worried that I would miss my flight out of SFO because the shuttle had to stop at Oakland airport before going the BART station. I informed the desk and the staff arranged for a second shuttle to take me to BART. I made my flight (barely) and I was incredibly grateful for their help. This experience summarizes how wonderful my stay was. I would highly recommend for any travelers who stay in Oakland.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yakub Y, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, August 16, 2012
Dear Amazumda,
On behalf of the Oakland Airport team, I would like to thank you for posting your comments on Tripadvisor. I am so glad that our product and services met and/or exceeded your expectation during your visit in Oakland. I have to agree that we have a wonderful and dedicated team that loves to provide exceptional service everytime. The hotel has added an extra shuttle to meet the needs of our valued guests during busy times. Our managers take turns and are on standby to help out with the shuttle during busy hours. Thank you for recommending our hotel and we hope to see you soon.

Best Regards,

Yakub Yakubi
General Manager
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Santa Rosa, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 6, 2012

I had no problem with the hotel but the return shuttle service back from a concert this past weekend at the Arena was too slow and too infrequent AND taxi cabs will not help you as it isn't far enough for them to make enough $$$.
The hotel was not close enough to walk back to either especially as it was LATE and it is OAKLAND and you are wiped after a great concert !
Free breakfast would have been nice as the Carrows across the street had abysmal service. Walk a bit farther down and go to Denny's.

Room Tip: If and when the Bart route gets done, avoid the rooms on the road as I fear it will be noisy.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yakub Y, General Manager at Courtyard by Marriott Oakland Airport, responded to this review, August 16, 2012
Dear ChiantiCR:
Thank you so much for posting your comments on Tripadvisor. The hotel shuttle faces some challenges due to Air Bart construction that is going on along the Hegenberger Road which affects our ability to get around during events such as concerts, Baseball games and Football games. The hotel has a great place to have breakfast and dinner at a reasonable price, which is called The Bistro. We have great selctions of healthy items and quick grab and go items along with our own Starbucks station that will make your favorite Starbucks drinks. Please try our Bistro next time and let me know how your experience was. Once again, thank you for your response and enjoy the rest of the summer.

Best Regards,

Yakub Yakubi
General Manager
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Additional Information about Courtyard by Marriott Oakland Airport

Address: 350 Hegenberger Rd, Oakland, CA 94621
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Oakland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Oakland Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
Relax minutes from your flight at the newly renovated Courtyard Oakland Airport Hotel. The new state-of-the-art lobby provides greater flexibility and choices for our guests and features inviting, flexible spaces to work or relax in, free Wi-Fi throughout the lobby and easy access to the latest news and weather conditions via our GoBoard™. The highlight of our new lobby experience is The Bistro – Eat. Drink. Connect.™, which provides guests with healthy food and beverage offerings in the morning including Starbucks® coffee and evening dinner service with cocktails. Our Oakland airport hotel provides free shuttle service to the airport and to the nearby BART train station, giving you access to Berkeley, San Francisco and beyond. Here to work? Business travelers will love the large, flexible workspace, well-lit desk, and free high-speed internet access in every room. ... more   less 
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Also Known As:
Courtyard By Marriott Oakland Airport Hotel Oakland
Courtyard Oakland Airport
Oakland Marriott
Oakland Courtyard

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