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“OK business hotel, crime-ridden neighborhood” 2 of 5 stars
Review of Clarion Hotel-Downtown Oakland

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Clarion Hotel-Downtown Oakland
2.5 of 5 Hotel   |   371 13th St, Between Franklin & Webster, Oakland, CA 94612   |  
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Ranked #17 of 48 hotels in Oakland
California
Top Contributor
64 reviews 64 reviews
19 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
“OK business hotel, crime-ridden neighborhood”
2 of 5 stars Reviewed January 11, 2013

I've stayed a couple times now at this hotel because my employer gets a discount from them. The hotel itself is fine if you're traveling by yourself, on business: it's clean and functional. The internet connection (cable) is fast. But the surrounding area is blighted. I got mugged a block away (two guys grabbed me and said they would shoot me if I didn't give them my money and phone). This was at all of 8pm, but by then all the surrounding businesses were boarded up and few people were on the street. I looked at one of those crime-mapping websites, and it showed 3-4 other muggings in the previous week in the same immediate vicinity. There's really nothing in the area itself; I guess the best thing is that BART is a block away (but note that I was mugged all of a block away). The middle eastern restaurant next door seems to have closed. I know it's not fair to judge the hotel itself on what happens outside its control, but the location is what it is. Honestly, I just won't stay here again because of the area. On the plus side, there is a good coffee shop just down the street.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
South Lake Tahoe, California, United States
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 22, 2012

This is a great hotel. Rooms are a little small and you don't get breakfast, but it is newly remodeled, very safe, and clean. It is hard to get sunlight because of the other tall buildings. Front desk staff was courteous.

Very good location and close to all kinds of cool bars and the Fox Theatre.

Room Tip: Park your car in the garage across the street.
See more room tips
  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Top Contributor
55 reviews 55 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 4, 2012

My room was clean and the front desk was fantastic. The neighborhood is slightly sketchy but I certainly felt comfortable out during the day and mostly at night too. Can't beat the price. The restaurant downstair was some of the best cheap mediterranean food I've ever had!

Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed October 30, 2012 via mobile

This hotel is the worst!!!! The guy that checked me in appeared to be high. I asked for directions to a convenience store and he send me to a corner where people deal drugs and there was no store. They also couldn't figure out how to procees a business credit card demanding extra forms and identification, even though my office paid online. I ended up having to pay with a personal card. The front desk people were unhelpful and rude. On top of that I used the gym and there was no water. I asked a staff member if he could refill the water tank and he said ok then disappeared never to return. One of the worst hotel experiences ever!!!!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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ayalnesh C, Manager at Clarion Hotel-Downtown Oakland, responded to this review, June 17, 2013
Thank you for letting me know about your experience. We take drug abuse very seriously, and don't condone any such behavior in our hotel.

Having said that, I apologize for the poor service you experienced. I completely understand how frustrating it is to receive advice or assurances from the staff, only to not end up being helped. I'll be sure to speak with the staff about this to make sure our guests are better served going forward.

Best,
Ayu, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 7, 2012

Let's review the rooms...small and poorly planned. Example #1-Open door take 1 step in and voila, there's your bed. Example #2- Desk is placed next to the bed with the mirror hanging on the wall. If you want to turn the desk chair and watch TV and lean back with enough force-expect 7 years of bad luck after you break that mirror. The door jambs are so poorly fitted that the hallway light filters in and illuminates the dark room.

As for the parking situation, you pray at night before bed that your car is there in the AM and if it is, the glass windows are intact. It's a public lot that is used by the hotel guests. I don't know why management doesn't work something out with the city and provide private security and some security cameras.

I guess larger rooms exists, I just wish I knew that before getting my dorm room.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Santa Monica, CA
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 27, 2012

Rooms are clean, although some of them are tiny. You may want to ask for one of their larger ones (which are generally the same price). Very small fitness center with 3 machines. Mediterranean restaurant right next door. In the middle of downtown which is convenient (very close to BART subway) but not a great neighborhood to hang out in at night time.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Louis
1 review
4 of 5 stars Reviewed September 21, 2012

This hotel is located in Oakland, and it is like night and day compared to San Francisco. In a bad way. However, this hotel is clean and well maintained. It was a pleasant stay but each morning I was worried that our car had been broken into. If this hotel had secure parking available, it would be perfect. It is right next to public transportation that is a faster trip than driving into the city. We took public transportation to the football game (49ers) and it was a very easy and economical trip. It is also right off the highway; it makes getting where you want to go very easy. I recommend it if you don't have a car or if you enjoy the suspense of wondering if your rental was broken into the previous night.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

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Additional Information about Clarion Hotel-Downtown Oakland

Also Known As:
Clarion Hotel-Downtown Oakland Hotel
Clarion Hotel-Downtown Oakland Hotel Oakland
Address: 371 13th St, Between Franklin & Webster, Oakland, CA 94612
Phone Number:
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #17 of 48 hotels in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Clarion Hotel-Downtown Oakland 2.5*
Official Description (provided by the hotel):
Hotel is within walking distance to the Oakland Convention Center, BART Station, 8 miles from the Oracle Arena & Oakland Coliseum, City Hall, Federal Building, Alameda County Court House. 8 miles from Oakland International Airport (Take Bart from Airport to Hotel). Take Bart from Hotel to San Francisco.We have added parking, overnight rate $15. ... more   less 
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