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“Horrible Customer Service Prior to Check In” 1 of 5 stars
Review of Bay Bridge Inn

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Bay Bridge Inn
2.0 of 5 Hotel   |   683 W. MacArthur Blvd, Oakland, CA 94609   |  
Hotel amenities
Ranked #25 of 47 hotels in Oakland
Oakland, California
1 review
7 helpful votes 7 helpful votes
“Horrible Customer Service Prior to Check In”
1 of 5 stars Reviewed November 29, 2011

After reserving online, the front desk was unable to find the reservation. After asking him to check, he was agitated and said "this is the third time I am telling you." The genteman that made the reservation was on the phone, and the front desk person slammed the phone on him and said "go somewhere else." We were unable to check in and could not cancel the reservation either. STAY AWAY!!! THIS IS A SHYSTER HOTEL!!!

  • Stayed November 2011, traveled solo
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 people have reviewed this hotel

Traveler rating
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    10
    1
    7
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 16, 2011 via mobile

This motel was the worst place I have ever stayed in. Not only did a complaining prostitute interrupt our check-in, the room was freezing cold and there were hairs on the beds. It was so dirty, that we kept our clothes in while we slept. We had problems opening the door and the neighborhood felt very unsafe. I cannot recommend this Place at all. Don't give a damn for this motel and stay in SF

  • Stayed September 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2011

This is been my hotel of choice in the Oakland area for the past 3 years. The hotel is close to multiple modes of public transportation (BART and several bus routes). The hotel staff is professional and friendly, keeping the hotel clean and safe. Rooms are comfortable, have cable TV, and both wired and wireless high-speed Internet. I highly recommend the hotel.

  • Stayed August 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed April 1, 2011

We chose to stay in Oakland as part of our second leg touring around various places on the west coast (USA). We found that as we had a car and because the San Francisco acommodation seemed very overpriced, that Oakland was a happy compromise.

THE MOTEL AND LOCATION:
Basic but OK and has free Wifi. The service was fine and fairly efficient. The motel is off a main road and not too far from downtown Oakland, which has a large Chinese community-and great Chinese food as a result! It felt reasonably safe and the area was fairly quiet. In order to get into San Francisco, you have to cross the Oakland bridge. As long as you don't go in mid rush hour, this only takes 20 minutes or so from the motel.

THE ROOM:
Very large but sparsely furnished. We were also on the top floor and had to access the room via some fire escape type stairs. This wasn't really an issue for us as we only stayed for a couple of days.
We found the room to be very clean, if not a little dated. However, having just travelled up from LA, the room was cold and poorly heated. It felt and smelled a little damp.

Overall, manageable for a cheap base in order to see San Francisco.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 5, 2010

My husband and I stayed here over memorial day weekend because we decided to go at the last minute and there wasn't anything available in San Francisco in our price range. We chose this place because as well as fitting into our budget, we knew it was close to the BART station from other Trip Advisor reviews.

When we first drove into the neighborhood I must admit that I felt slightly uneasy, but then when I really looked around, I took note that the majority of the houses were taken care of and the people who were walking around were walking with purpose to a destination. There weren't really people standing around on street corners or anything. The motel parking lot was clean and although the hotel was obviously old, it appeared to be decently kept and it didn't appear that people were living there full time.

We got a king room. The room was very old and the furniture was old and chipped, but it wasn't filthy. The room didn't stink and the carpet was newer. The bathroom was sufficiently clean, although it was very old and the sink was tiny. It served its purpose for us just fine.

The sheets were clean, although they didn't have a fitted bottom sheet on the bed so the bottom sheet came loose during the night and we woke up sleeping on an exposed matress. The second day nobody came in and made the bed, which wasn't too big a deal, although even most chain budget motels will do that much for you.


It was just a short five minute walk to the BART station which takes you directly into the heart of San Francisco. There aren't any restaurants or stores within walking distance of the motel itself (although there is a grocery store within driving distance), but we spent our days in San Francisco so it didn't matter. We easiliy saved a ton of money and hassle by staying there and taking BART because driving in San Francisco is a stressful experience for small-towners like us, not to mention that most places in the city charge an arm and a leg for parking. BART fare to the city from there is a little over 3 bucks per way per person, so transportation was about 12 bucks a day for the two of us. We would have paid more than that for parking....

Basically, you get what you pay for. For the price and the location right by BART, this place is acceptable. My husband and I don't like to spend too much on hotels when we travel because we'd rather spend that money on eating and sightseeing.

If your on a tight budget and just want a clean place to sleep and shower, this place is sufficient. It's perfect for young adults or young married couples who are comfortable using public transportation to get around.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 7, 2009

Was difficult to find. Room was small and bare. Hole in ceiling of bathroom to nothing but maybe entrance for the rats. Would never repeat this experience. We asked for a wake up call that didn't happen and we nearly missed our flight. Do NOT recommend this place for anyone.

  • Stayed November 2009, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 27, 2009

We chose this hotel because it had great value, we had great savings at this place as opposed to staying at a hotel in actual San Fran. The rooms were clean and had comfort. The staff gave us plenty info on sight seeing in the bay. Would recommend to other travelers looking to save while visiting SF.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Bay Bridge Inn

Address: 683 W. MacArthur Blvd, Oakland, CA 94609
Location: United States > California > Oakland
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #25 of 47 hotels in Oakland
Price Range (Based on Average Rates): $
Hotel Class:2 star — Bay Bridge Inn 2*
Reservation Options:
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Also Known As:
Bay Bridge Hotel Oakland

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