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“Excellent airport hotel” 4 of 5 stars
Review of Holiday Inn Hotel & Suites Oakland Airport

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Holiday Inn Hotel & Suites Oakland Airport
3.0 of 5 Hotel   |   77 Hegenberger Road, Oakland, CA 94621   |  
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Ranked #6 of 48 Hotels in Oakland
GreenLeadersBronze level
Honolulu
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Excellent airport hotel”
4 of 5 stars Reviewed April 20, 2010

Arrived at Oakland airport about 10 pm on a Friday night. Called the hotel to send a shuttle to pick me up at airport. Took about 20 minutes (only complaint) but maybe driver had to wait for the other travelers so he didn't have to make two or three separate trips back to the airport. Check-in was fast under 5 minutes. Got a good deal on the Holiday Inn website for a comfortable and clean room so the value was there. Had a turkey sandwich and fish and chips in the sports bar next to the lobby. Okay price for an average meal late at night. Next morning the hotel shuttle took me to the BART station for my journey into San Francisco. It does what I expect a good airport hotel to do, provide a comfortable overnight stay. I would stay here again as my first option the next time I am flying into Oakland International. Airport.

  • Stayed April 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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179 reviews from our community

Traveler rating
    79
    64
    20
    7
    9
See reviews for
43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Bella Vista, Arkansas
Top Contributor
205 reviews 205 reviews
171 hotel reviews
Reviews in 128 cities Reviews in 128 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed April 10, 2010 via mobile

Outstanding Holiday Inn with mediocre, unfriendly front desk staff. Aside from that one minor disappointment the hotel is beautiful, comfortable beds, attractive furnishings, LCD televisions.

The area around the hotel is mediocre but proxity to the airport is good. There is a newish Walmart down the street along with a few fast food restaurants.

Will stay again in the future. It's the best of the OAK area hotels.

  • Stayed April 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Scottsdale, AZ
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
212 helpful votes 212 helpful votes
3 of 5 stars Reviewed March 20, 2010

It is a basic Holiday Inn. The walls are a bit thin -- but not a problem really. The location is excellent right at the airport. Rates are usual for this type of mid-range hotel.

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Oregon
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 20, 2010

We stayed at the Holiday Inn & Suites Oakland Airport for departing out of the Oakland airport. It was very close to the airport, about as close as you could get. The rooms were very nice. We had really nice rooms and thought they were really big with nice bed linens and pillows. Much nicer than the average. Staff was very helpful and accommodating. My first room was right near the ice machine and even though they were very full they found me a room in a quieter location. Free use of the business center printers was appreciated as well. It appears to be a meeting spot for out of town Raider fans as well. Many were staying in the hotel as the stadium was close by.

  • Stayed January 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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California
Top Contributor
96 reviews 96 reviews
73 hotel reviews
Reviews in 63 cities Reviews in 63 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed November 8, 2009

This is a newer property with outstanding housekeeping. The bathrooms have travertine floors and granite counters. The desk provides ample workspace and outlets are plentiful. Like most airport hotels, dining options within walking distance are extremely limited. Thankfully, the hotel restaurant offers decent food at reasonable prices. The restaurant had much better service on Saturday than on Friday. It appeared as if they schedule the A-team on weekends and have “fillers” during the week.

The hotel has a fleet of shuttles to ferry guests to and from the airport and the BART station about a mile away. BART grants easy access to the great restaurants of San Francisco for dinner without changing trains.

Service here is good, not great. I say “good” because no one that works here will greet you without you speaking to them first; unusual in the service sector but just plain bizarre in the hospitality industry. For whatever reason, it was the norm during our visit. The experience was the same for the most part from housekeepers, front desk staff, and a few of the restaurant servers. Fortunately, the staff was extremely capable and dutifully attended to our requests. Maybe silent competence trumps verbose ineptitude.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Portland
1 review
5 of 5 stars Reviewed October 26, 2009

In town for a Raiders game and I was extremely satisfied! Shuttles were provided to every location I needed; from the airport, to and from the Oakland-Alameda Coliseum and back to the airport. The room was comfy and clean and I enjoyed a tasty and affordable meal at the hotel's sport's bar and grill. A great experience for a quick trip to sporting events in the area.

  • Stayed October 2009, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Diego
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 13, 2009

This place is new and the rooms are nice but that's expected from a recently built hotel. The big problems were with the service and professional attitude of the staff. The staff didn't know the concept of hospitality, I spend about 150 nights a year on the road for business and stay in various hotels along the way. I know good service when I see it and this place was definitely below average. The hotel has a noisy sports bar in the lobby (especially if any games are on) so it passed for me traveling alone but would not want to bring my kids or family along with me. Lastly the walls are VERY thin, I could here everything going on in the room next door not sure if they can fix this problem. The area is also a bit rough, and the crowd in the hotel can be rough as well if the sports bar is packed. Overall, nice rooms but bad service, rough location, and noisy atmosphere.

  • Stayed July 2009, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Oakland Airport

Address: 77 Hegenberger Road, Oakland, CA 94621
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Oakland
#5 Green Hotel in Oakland
#10 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Oakland Airport 3*
Number of rooms: 147
Official Description (provided by the hotel):
Brand new Holiday Inn & Suites Oakland Airport is the Holiday Inn of the future! This newest Oakland Airport Hotel near San Francisco is just one mile from Oakland International Airport (OAK), and offers free shuttle to destinations within five miles of the hotel.In Oakland, you'll find a variety of attractions within close proximity of our hotel. We are one mile from the McAfee Coliseum-Home of the Oakland Raiders & Oakland Athletics, and Oracle Arena - Home of the Golden State Warriors, and just minutes away from Jack London Square and the Metropolitan Golf Course. Our hotel's location near San Francisco makes it easy to visit the 'City by the Bay.' Business travelers enjoy our close proximity to National Automotive, Unisys Corporation, Waste Management, FedEx, UPS, Rainin Instruments and other businesses in Oakland. Lodging in our hotel makes it easy to utilize the 24-hour business center as well as over 3,000 square feet of meeting space. With a heated, outdoor pool and a fitness center as well as an on-site convenience store and Diamonds Sports Bar & Grill, our guests receive excellent services from our new hotel in Oakland. All rooms feature triple-sheeted king beds, 32-inch flat panel TVs, microwaves, refrigerators and work spaces with two phones and free high-speed Internet access. For top-quality service in an ideal location, this is the place to stay. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Oakland Airport
Holiday Inn Oakland

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