This review would have been a 5 dot had I felt that your manager actually was there to hear the great things I had to say about the employees working hard and taking such great care of me and the other guests who were sitting at your hotels great bar.
This property is the only one that is easily accessible to the airport with a restaurant and bar that stays open past ten which is why I was willing to pay a premium rate to stay on a Wed and have the airport be 2 minutes away.
Your front desk staff was top notch as well, friendly and knowledgeable, quick and efficient. I think her name was Kristin? I only peeked at her name tag, I may be wrong, but she was polite and efficient at check in, even making sure I got a feather pillow instead of the lumpy ones that were on my bed.
I did utilize the restaurant, its a great amenity by the way, and your night bartender Lana? again I should have looked closer to verify her name, was smiley and engaging, and even though she was busy at the bar and I think she had several tables, she took the time to check on me when I got my food and made sure my beer was getting refilled before it was even empty. I like that I didn't have to ask for another, she asked first. She seemed to know everyone by name which I thought was pretty cool. Even though I only told her once what my name was, she called me by my name the rest of the night when addressing me. It really WOWED me that she made that effort. I was so impressed by your staff that I wanted to take the time to tell someone, but there didn't seem to be an actual manager available. Lana? said she was the bar supervisor but that the actual restaurant manager had gone home already. That seemed odd to me that your busy bar and restaurant at 730 pm didn't have a manager on duty. I stopped in a week later to grab a beer coming back from my trip around the same time and your manager was there but was standing around not helping just kinda staring at staff and then left again when it started to get busy, I am going to repeat this he LEFT when it was getting busy!. I asked your sever Rebecca if that was the actual manager I saw standing around and she said yes. Really? your property seems to have a really good thing going and although your staff seems more that efficient and are obviously doing an awesome job at running the show, you should have a manager available to talk with your guests. If I had had a major complaint while utilizing your restaurant who would have been there to take care of it? No one at the time could have and that is just straight neglect to me on your part. Your staff should have a supportive manager not someone who stands around and then leave at the busiest time of the night.
I hope you take this review to heart because I loved the hotel and your staff but I could see a lack of a supportive active manager in your restaurant impacting your business significantly.
I will return soon because of your great staff and accessibility.
- Official Description (provided by the hotel):
- Brand new Holiday Inn & Suites Oakland Airport is the Holiday Inn of the future! This newest Oakland Airport Hotel near San Francisco is just one mile from Oakland International Airport (OAK), and offers free shuttle to destinations within five miles of the hotel.In Oakland, you'll find a variety of attractions within close proximity of our hotel. We are one mile from the McAfee Coliseum-Home of the Oakland Raiders & Oakland Athletics, and Oracle Arena - Home of the Golden State Warriors, and just minutes away from Jack London Square and the Metropolitan Golf Course. Our hotel's location near San Francisco makes it easy to visit the 'City by the Bay.' Business travelers enjoy our close proximity to National Automotive, Unisys Corporation, Waste Management, FedEx, UPS, Rainin Instruments and other businesses in Oakland. Lodging in our hotel makes it easy to utilize the 24-hour business center as well as over 3,000 square feet of meeting space. With a heated, outdoor pool and a fitness center as well as an on-site convenience store and Diamonds Sports Bar & Grill, our guests receive excellent services from our new hotel in Oakland. All rooms feature triple-sheeted king beds, 32-inch flat panel TVs, microwaves, refrigerators and work spaces with two phones and free high-speed Internet access. For top-quality service in an ideal location, this is the place to stay. ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Oakland Airport
- Holiday Inn Oakland