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“Clean, comfortable but NOT within easy walking distance to dining” 4 of 5 stars
Review of Holiday Inn Hotel & Suites Oakland Airport

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Holiday Inn Hotel & Suites Oakland Airport
3.0 of 5 Hotel   |   77 Hegenberger Road, Oakland, CA 94621   |  
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Ranked #6 of 48 Hotels in Oakland
GreenLeadersBronze level
Gilbert, Arizona, United States
Top Contributor
97 reviews 97 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
“Clean, comfortable but NOT within easy walking distance to dining”
4 of 5 stars Reviewed August 15, 2013

Our room was nice and clean. we were relying on the Bart for going into San Francisco, the hotel's free shuttle was great but this hotel isn't close to any dining. we walked about 2 miles to a Quiznos near Wal Mart. it's not a great area to be walking around. it's also the first time we've stayed in an airport hotel with no dining within walking distance.
We arrived late and they put us on the "day sleeper" level which is 3 (top floor). it was so nice because it was quiet.
The shuttle as i said was great. reliable. easy to use and a phone call away. tip the driver even if it's just for the BART.
We opted for this over the Holiday Inn Express because we didn't need the breakfast for an extra $11 a night. looking back it may have been a good idea since there isn't anything around as far as restaurants go.
It was a good rate for us as we stayed a couple of nights (first part of our trip) and used the BART for seeing San Francisco. We stayed at another hotel for our last 2 nights (after spending days on the coast) because this one was $30 a night more than when we first stayed.

Room Tip: if you like a quiet location during the day and most of the time then ask for a "day sleeper&qu...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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177 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Portuguese first
  • Thai first
  • Any
English first
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 15, 2013

We flew into OAK at night and stayed here overnight before heading out to Wine Country the next morning. I was really happy with our choice. The hotel is just minutes from the airport so we took the hotel shuttle over and back to pick up a rental car the next day. No sense spending $350 or more to stay in Napa when all you’re doing is sleeping.I had no safety concerns staying here. Of course I wasn’t walking around at night or anything, but we had no problems and never felt unsafe.

The front desk staff was super friendly and helpful. Any time there was even one person in line, someone behind the desk would immediately jump to help them. How often do you see that these days? Everyone we met seemed genuinely interested in making sure that we were happy and no one had the attitude “Sorry but that’s not my job.” The people in the restaurant were also super keen to make sure that we had everything we could want. We enjoyed the buffet breakfast with made-to-order omelets, fresh juices, and just about anything else you could want.

The room was clean and the bed was comfortable. Not sure if there were many people there as it was a Wednesday night, but we didn't have any problems with noise. My husband used their small gym and enjoyed his workout.

One tip is that you need to call the hotel from the airport if you want the shuttle to come pick you up. They don’t just run all the time like the parking shuttles do.

This is not a luxury hotel, but it is an excellent value with great customer service and a convenient location to Wine Country and sporting events. I would not hesitate to stay here again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 13, 2013

The Holiday Inn and Suites (not to be confused with its sister property, the Holiday Inn Express located next door) is probably the best hotel near the airport. It's new, modern, clean, and the rooms are huge. It's my preferred hotel of choice when staying in OAK, but it's not quite perfect.

Most of the rooms features double king beds, making the rooms themselves quite large. Like most Holiday Inns, they feature Bath and Body Works toiletries (the shampoo is fantastic for washing clothes in the sink while you're on the road), plush towels, hairdryers, and irons. Being a newer hotel, it's designed with a plethora of available plugs for all your gadgets, located both on the nightstands and the desk, so no having to move furniture around to find an empty outlet.

The beds are extremely comfortable, but like all Holiday Inns, I'm simply not a fan of their "firm" and "soft" pillow concept. Let's be honest--it's impossible to tell the difference between the two, and all of the pillows feel like hard lumpy mounds. All of that aside, if you shove enough of them together, you can make something that is reasonably comfortable to rest your head on.

Each room also features a refrigerator and a microwave, which is fantastic if you want to store leftovers or heat a quick meal in your room. There's also a small market in the lobby that sells miscellaneous snacks and easy-to-prepare meals that you can make in your rooms.

The hotel also boasts a nice laundry facility so if you're ending a trip and don't want to go home with a suitcase full of dirty clothes, you can knock out your laundry quickly and cheaply.

The restaurant is just ok. While the food is good enough (I do recommend the breakfast buffet--while pricey, the waffle station and omelet bar make it worth the money), the staff can be very hit or miss. Many times they seem unhappy or act like the customer is an annoyance. I get that people will have bad days, but it seems more often than not that they're always having a bad day. I'd take it personally, but they seemingly treat everyone that way. The reception staff is similar in their attitude. A smile can really go a long way--sometimes I just want to apologize to them for staying at their hotel while I'm checking in.

Stay here for the nice amenities and great rooms, but skip if customer service is your top priority!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, Manager at Holiday Inn Hotel & Suites Oakland Airport, responded to this review, August 14, 2013
Thank you for taking the time to comment about your recent visits at our hotel. I was pleased to read that you enjoy the property and the amenities here. Being your "favorite OAK" property, I was saddened to read that some of our staff have not lived up to your Customer Service expectations at the Front Desk and the Restaurant. I will bring your review to our next staff meeting so the team members in the entire hotel understands that a sincere greeting, smile, service, and "thank you", makes the difference in keeping customers returning.
Again, thank you for your feedback and I sincerely hope we will see you again soon,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, CA
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 27, 2013

Iyana (or something like that) is working. On Wednesday July 24 2013, she basically ignored everyone at the bar except for her friends in the corner so that she could complain to them about how tired she was. At least three other people including me got up and left. It was unbelievable.

I've been here before for beers and a burger. The place looks good and has decent food, but one worthless employee like this can ruin everything. Maybe she should quit this job so she can get some rest. I hope the Holiday Inn management will take some action. I will be contacting them.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, Manager at Holiday Inn Hotel & Suites Oakland Airport, responded to this review, July 30, 2013
Thank you for your comments regarding your recent experience at our Diamonds Sports Bar last week. On behalf of the Hotel and the team at Diamonds Sports Bar, I apologize for the lack of attention and service you endured. While no business likes to hear negative reports, we (businesses) all need this type of feedback to improve or fix situations where our guests are inconvenienced or disappointed.
I will be discussing your particular situation with the Restaurant Manager and the rest of the Hotel Team in our weekly meetings to ensure this type of behavior is eliminated.
Again, thank you for your patronage and I sincerely hope you will visit us again when your future travel plans includes our Oakland Airport area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankeny, Iowa, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 16, 2013

I stayed here on a recent trip to Oakland because of it's nearness to the airport and the baseball park. The room was very comfortable and the free shuttle to and from the ballpark was a real plus. The restaurant/bar was both convenient and reasonably priced. The staff was extremely helpful in suggesting how to get around during our visit. At the time BART was on strike which was our original plan for transportation to San Francisco. Their outdoor pool was spacious and warm.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kailua-Kona, Hawaii
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 15, 2013

Checked in late for an early flight out of Oakland Airport. Room was large and comfortable. Check-in staff was excellent. Very close to airport. Very short stay but everything was fine.
Would stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 11, 2013 via mobile

The hotel location is perfect for leaving from Oakland airport. The rooms are clean,the hotel Staff is very friendly and helpful.
The only downside of this experience was the personality of the people at the restaurant which is not necessarily run by
the hotel. Because I live far from the airport this is a perfect fit for me to stay over and take early
flights out. I recommended highly.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Oakland Airport

Address: 77 Hegenberger Road, Oakland, CA 94621
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Oakland
#6 Family Hotel in Oakland
#11 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Oakland Airport 3*
Number of rooms: 147
Official Description (provided by the hotel):
Brand new Holiday Inn & Suites Oakland Airport is the Holiday Inn of the future! This newest Oakland Airport Hotel near San Francisco is just one mile from Oakland International Airport (OAK), and offers free shuttle to destinations within five miles of the hotel.In Oakland, you'll find a variety of attractions within close proximity of our hotel. We are one mile from the McAfee Coliseum-Home of the Oakland Raiders & Oakland Athletics, and Oracle Arena - Home of the Golden State Warriors, and just minutes away from Jack London Square and the Metropolitan Golf Course. Our hotel's location near San Francisco makes it easy to visit the 'City by the Bay.' Business travelers enjoy our close proximity to National Automotive, Unisys Corporation, Waste Management, FedEx, UPS, Rainin Instruments and other businesses in Oakland. Lodging in our hotel makes it easy to utilize the 24-hour business center as well as over 3,000 square feet of meeting space. With a heated, outdoor pool and a fitness center as well as an on-site convenience store and Diamonds Sports Bar & Grill, our guests receive excellent services from our new hotel in Oakland. All rooms feature triple-sheeted king beds, 32-inch flat panel TVs, microwaves, refrigerators and work spaces with two phones and free high-speed Internet access. For top-quality service in an ideal location, this is the place to stay. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Oakland Airport
Holiday Inn Oakland

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