The hotel is very clean and well maintained. The rooms are well appointed, and the staff is friendly and helpful. The shuttle is readily available to take you to the airport or BART with little or no waiting. Free coffee is available starting at 6 AM in the lobby. My husband and I are early risers so before 6AM we have to use the coffee makers in the room. I have yet to taste good coffee from a hotel room coffee pot. That is the only drawback. If coffee were available in the lobby 24 hrs. a day, as in some other hotels, it would be wonderful.