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“Unexpected trip” 5 of 5 stars
Review of Holiday Inn Hotel & Suites Oakland Airport

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Holiday Inn Hotel & Suites Oakland Airport
3.0 of 5 Hotel   |   77 Hegenberger Road, Oakland, CA 94621   |  
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Ranked #6 of 47 Hotels in Oakland
GreenLeadersBronze level
Reedsburg, Wisconsin, United States
2 reviews
2 helpful votes 2 helpful votes
“Unexpected trip”
5 of 5 stars Reviewed March 12, 2013

My husband & I stayed here 3/2/13 - 3/5/13, and everything was wonderful. The staff, expecially Pat (Manager), and Tom (GM), were most accommodating to our needs. We had a family emergency, and the location was great for us to reach out to our family. Enjoyed the restaurant, sports bar, and location. Staff (Pat, front desk, bartenders, servers, housekeeping)was very helpful, and our room was great! Very large, comfortable, quiet, and clean. We had breakfast there twice, and late meals a couple of times. Prices were good, and so was food. I would recommend this hotel to anyone staying in the Bay Area. Outdoor seating patio area was very nice, too. Can't say enought about Pat. She is the best !

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at Holiday Inn Hotel & Suites Oakland Airport, responded to this review, March 13, 2013
Dear Robin G: My staff appreciates your kind comments about your stay with us. We can’t wait until you return again

Regards
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172 reviews from our community

Traveler rating
    76
    61
    19
    7
    9
See reviews for
42
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Thai first
  • Any
English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 19, 2013

Very nasty snooty attitudes, no continental breakfast for the prices they charge! Breakfast was cold, orange juice taste like cheap water or tang! Very over priced, I've stayed in lower class hotels and received top notch treatment! I will never choose them again! They also refused to shuttle me back to my pickup point but when they wanted my business they offered a ride, told me to call a cab if I wanted to get back where I came from! Personally I would rather choose a dump on the south side of Chicago or Detroit before I stay in another Holiday Inn!!!!!!

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at Holiday Inn Hotel & Suites Oakland Airport, responded to this review, February 27, 2013
Thank you for taking the time to tell us about your recent stay with us. We have had very good success in providing great service and are saddened that we failed during your stay. Without feedback from our customers we would not know how they feel about there encounter with our team. Thank you again for your time
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Asheville, North Carolina
Top Contributor
75 reviews 75 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 17, 2013

Pretty standard HI. Nothing special to recommend. Not near much of anything except the Oakland Airport. The rooms are well kept, clean. There is no bath, at least in my room, if this is important to you. I could hear people in the room above me walking "stomping" around, I thought they must have a gorilla up there. i Could also hear the people in the next room talking on the phone. not that they were loud just that the walls are a bit thin.

The Diamond restaurant is "OK", the staff varies, some are very nice, a few act as if they could care less.

Front desk help is good and they provide a shuttle to BART if needed. I would call it a work hotel. Do not expect much of anything else.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tbuckl4, General Manager at Holiday Inn Hotel & Suites Oakland Airport, responded to this review, February 18, 2013
Two Week Stay,
We appreciate your kind comments about the Hotels Cleanliness and upkeep, our team prides themselves in the job they do and need to be commended for this. I will look into the issue of soundproofing that you experienced. It would be helpful to know what room you stayed in. The service you encountered in the Restaurant is very concerning to me and has been addressed.
Again thank you for your time

Tom Buckley/GM
tom@hihsoakland.com
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CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed January 20, 2013

I really loved this hotel. The staff was very nice and welcoming. We received a welcoming gift of water and a muffin. The room was very large with king sized beds and very comfortable mattresses. It was very quiet even though it was right around the corner from the airport. We also left our car for a week and only spent $140 for it. Good deal, great find for the Oakland area.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 12, 2013 via mobile

All in Allan good choice for a stay before an early flight. Didn't like the super noisy fan in the bathroom that was automatically on if the light was on. And I wouldn't stay on the 1st floor again due to parking lot noise. Bar & grill food so-so.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2012

I feel very fortunate to have found this property. It is a great place to stay while working in the area. Close to the airport, bart and businesses. Shuttle drivers are courteous and professional. Front desk friendly and efficient. Reservations accommodating making long term stays possible. Restaurant staff provides good food and service. Bar comes in handy. Rooms are always clean and suite-like. Bedding and towels new and comfortable. Internet, flat screen tv, frig, microwave, laundry.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California wine country
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 17, 2012

Stayed here one night pre-vacation taking advantage of the Park & Fly program. Super value -- one night stay, free parking for a week, breakfast for two included all for $200. Can't beat it!

Room was clean, well laid out and furnished, with free WIFI and a stand-up shower (no tub). The Missus was able to use her hair dryer while I was in the shower, which was a benefit that is often not available in many far more expensive hotels. Bed was comfortable.

Staff was efficient and pleasant in all instances. Airport shuttle was ready within 5 minutes of summoning.

Breakfast in the restaurant was delicious, which was well-priced even if it had not been included in the room tariff.

Next time we have an early flight from OAK, we will be staying here for sure!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Oakland Airport

Address: 77 Hegenberger Road, Oakland, CA 94621
Phone Number:
Location: United States > California > Oakland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Oakland
#5 Family Hotel in Oakland
#10 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Oakland Airport 3*
Official Description (provided by the hotel):
Brand new Holiday Inn & Suites Oakland Airport is the Holiday Inn of the future! This newest Oakland Airport Hotel near San Francisco is just one mile from Oakland International Airport (OAK), and offers free shuttle to destinations within five miles of the hotel.In Oakland, you'll find a variety of attractions within close proximity of our hotel. We are one mile from the McAfee Coliseum-Home of the Oakland Raiders & Oakland Athletics, and Oracle Arena - Home of the Golden State Warriors, and just minutes away from Jack London Square and the Metropolitan Golf Course. Our hotel's location near San Francisco makes it easy to visit the 'City by the Bay.' Business travelers enjoy our close proximity to National Automotive, Unisys Corporation, Waste Management, FedEx, UPS, Rainin Instruments and other businesses in Oakland. Lodging in our hotel makes it easy to utilize the 24-hour business center as well as over 3,000 square feet of meeting space. With a heated, outdoor pool and a fitness center as well as an on-site convenience store and Diamonds Sports Bar & Grill, our guests receive excellent services from our new hotel in Oakland. All rooms feature triple-sheeted king beds, 32-inch flat panel TVs, microwaves, refrigerators and work spaces with two phones and free high-speed Internet access. For top-quality service in an ideal location, this is the place to stay. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Oakland Airport
Holiday Inn Oakland

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