When we arrived we called for the shuttle to pick us up, they said it would arrive in 5 minutes. We called 3 times after that. The shuttle showed up 55 minutes after we first called. It was the last shuttle to arrive out of all of the hotels. The hotel is 1 minute away. They had no excuse. They just said sorry. The shuttle could have been around 10 to 20 times by the time they picked us up. We stay at an airport hotel, so we can get in and out quick. It took 1 hour to pick us up. Don't stay at this hotel. It is more expensive than the ones around and the worst service ever. We asked for a room that wasn't by the elevator. Guess what? They gave us a room by the elevator. I stay in a million hotels. I have never had this bad of service in my life!!!!! This is my first review I have written. STAY AWAY!!!!!! They don't give a crap what you think either!!!