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Holiday Inn Hotel & Suites Oakland Airport: Traveler Reviews

3.0 of 5
77 Hegenberger Road, Oakland, CA 94621
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Holiday Inn Hotel & Suites Oakland Airport
Ranked #5 of 48 hotels in Oakland
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121 reviews from our community

    Trip type
Traveler rating
    57
    40
    12
    6
    6
Date Rating
Salt Lake City, Utah
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“What a JOKE!!!!!”
1 of 5 stars Reviewed September 26, 2012

When we arrived we called for the shuttle to pick us up, they said it would arrive in 5 minutes. We called 3 times after that. The shuttle showed up 55 minutes after we first called. It was the last shuttle to arrive out of all of the hotels. The hotel is 1 minute away. They had no excuse. They just said sorry. The shuttle could have been around 10 to 20 times by the time they picked us up. We stay at an airport hotel, so we can get in and out quick. It took 1 hour to pick us up. Don't stay at this hotel. It is more expensive than the ones around and the worst service ever. We asked for a room that wasn't by the elevator. Guess what? They gave us a room by the elevator. I stay in a million hotels. I have never had this bad of service in my life!!!!! This is my first review I have written. STAY AWAY!!!!!! They don't give a crap what you think either!!!

  • Stayed September 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask 1Vacationqueen about Holiday Inn Hotel & Suites Oakland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Oakland Airport, responded to this review
October 17, 2012
Dear 1Vacationqueen,

Thank you for taking the time to express your thoughts and concerns. I am glad that you found our location suitable enough for your needs. I apologize for the inconvenience you experienced regarding our airport shuttle service. I wish to thank you for bringing this matter into our attention as your comments as have been documented and will be forwarded to the appropriate departments for review.

We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your feedback.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Close to airport, far from anything else.”
3 of 5 stars Reviewed September 24, 2012

What do you expect? That's what you get... Close to the airport, far from anything else. I used this location to attend convention in San Francisco when all rooms were sold out in SFO. took about 40 minutes to cross the Bay Bridge into the city from here.

The rooms were:
Clean
Comfortable
Holiday Inn...

Slow Internet and WiFi speeds.
Parking limited.

Room Tip: It's a Holiday Inn... Fits the corporate standard.
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TradeshowMagician about Holiday Inn Hotel & Suites Oakland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pebble Beach, California
Top Contributor
77 reviews 77 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
“Nice stay”
5 of 5 stars Reviewed September 5, 2012

My best friend and I stayed here the night before her flight. We wanted to visit San Francisco and weren't sure the best way to do it from Oakland. The staff were very helpful in explaining the BART system to us and dropping us off and picking us up from the BART station. The staff, and in particular this one guy (though I can't remember his name) offered us many tips for seeing as much of San Francisco as possible in our limited 8 hours. Our beds were comfortable and the rooms were very quiet.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ebbosse about Holiday Inn Hotel & Suites Oakland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk Grove, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Always a great expierence”
5 of 5 stars Reviewed September 4, 2012

I have stayed at this hotel several times over the last few years and each time it has been wonderful, the staff is always helpful and willing to go out of the way to make your stay great.
it is the perfect place to stay if you are a oakland sports fan. they will take you to and pick you up from your game. the resturant and bar are also very good.if you are in Oakland for any reason this is a wonderful place to stay.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask willie w about Holiday Inn Hotel & Suites Oakland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
36 helpful votes 36 helpful votes
“Good Place to Stay Near Oakland, CA Airport”
5 of 5 stars Reviewed August 31, 2012

Spent one night here prior to a morning flight and was very pleased.
This Holiday Inn is only 4 years old and our room was smartly decorated and comfortable.

We had dinner here and the restaurant stays open late (10:30--maybe later), so convenient for late check-in. Food at the restaurant was surprisingly good and very reasonably priced. I had an excellent salmon dinner that was as good or better than served in many well-regarded San Francisco restaurants. Restaurant service is friendly and very efficient--the nice women who waited on us for both dinner and breakfast the following morning were very fast, efficient, and friendly.

There's free use of a computer in the small "business center," and free in-room WiFi as well.

Shuttle service was very good, too. I called from the Coliseum BART station and the Holiday Inn van picked me up in less than 10 minutes (no need to use the AirBart shuttle to OAK). Van service to OAK was quick the next morning, too.

If I had to take an early flight from OAK I'd definitely stay at this Holiday Inn again, and the restaurant is good enough to be a destination restaurant for locals who want good food and service at favorable prices.

Room Tip: Be sure to order your room to include the breakfast which for 2 of us was a $20 per room credit for...
See more room tips
  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask iQuack about Holiday Inn Hotel & Suites Oakland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Oakland Airport

Also Known As:
Holiday Inn Hotel And Suites Oakland Airport
Holiday Inn Oakland
Address: 77 Hegenberger Road, Oakland, CA 94621
Phone Number:
Region: United States > California > Oakland
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Oakland
#7 Business Hotels in Oakland
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Brand new Holiday Inn & Suites Oakland Airport is the Holiday Inn of the future! This newest Oakland Airport Hotel near San Francisco is just one mile from Oakland International Airport (OAK), and offers free shuttle to destinations within five miles of the hotel.In Oakland, you'll find a variety of attractions within close proximity of our hotel. We are one mile from the McAfee Coliseum-Home of the Oakland Raiders & Oakland Athletics, and Oracle Arena - Home of the Golden State Warriors, and just minutes away from Jack London Square and the Metropolitan Golf Course. Our hotel's location near San Francisco makes it easy to visit the 'City by the Bay.' Business travelers enjoy our close proximity to National Automotive, Unisys Corporation, Waste Management, FedEx, UPS, Rainin Instruments and other businesses in Oakland. Lodging in our hotel makes it easy to utilize the 24-hour business center as well as over 3,000 square feet of meeting space. With a heated, outdoor pool and a fitness center as well as an on-site convenience store and Diamonds Sports Bar & Grill, our guests receive excellent services from our new hotel in Oakland. All rooms feature triple-sheeted king beds, 32-inch flat panel TVs, microwaves, refrigerators and work spaces with two phones and free high-speed Internet access. For top-quality service in an ideal location, this is the place to stay. ... more   less 
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