I recently stayed in Oakland for my first RAIDERS game, and expected an OK hotel with a bunch of rowdy football fans in a bad area of town. I was pleasantly surprised when I got the complete opposite.
We arrived late to check in, arriving at 1am on Sunday morning. When we did arrive there were no more rooms with 2 king size beds available but the staff at the hotel took it upon themselves to upgrade me, my two brothers and 17 yr old nephew to a 1-bedroom king size bed suite and even had a roll away bed staged in the room.
Throughout our stay I bombarded the front desk staff with questions and requests, and EVERY QUESTION WAS ANSWERED AND EVERY REQUEST MET WITH TIMELY EFFICIENCY AND A SMILE!!! My stay was great but this made it ten times better!!
We had the Sunday morning breakfast buffet and were served by Maria, she was phenomenal!!!
I had a great experience at this hotel and look forward to returning someday soon!!