I can't say that this hotel was the best place I have ever stayed but it wasn't the worst either. Our room was fine - plenty of space, tons of storage, clean bathroom, comfy bed, good internet. My only complaint was the heater was n-o-i-s-y, but we just turned it off the second night and the room stayed pretty warm. My husband and I arrived a day before our three daughters, so before we went out for the day on the day they were to arrive we stopped in at the office and explained that we wanted them to be able to check in. When the girls arrived it was as if nothing had been said; front desk people told them they could not check in - took a phone call to us to verify it was ok. They asked for a room near ours and were told that was impossible. Overall they were made to feel very unwelcome. As it turned out they did get the room next door so that was good. We were there for a family Christmas party, and I have to say that the bar and restaurant staff was fantastic. They were extremely helpful and accommodating.