Our stay Thursday 20 June, we won't ever stay at a best western again on principal of our check-in experience here. No hello, no smile, grubby un-ironed attire, computer says no, plain darn rude. Yes we were asking to check-in early but really!!!! When we asked if we could wait by pool for room to be ready a flat No. We went for a delicious lunch at Crab Cakes ( turn right and on your left in 5 mins walk) then thankfully had a wonderful still early check-in with Ronda who was delightful and gave us the service we deserved, pulling out stops to put us in an available room with the same computer. What a shame other staff so let the place down. The pool is gorgeous much nicer than photos, humming birds and other wildlife in gorgeous grounds.