We made our reservations really early so we still got the free breakfasts. The hotel and restaurant staffs were friendly and helpful. Being mobility impaired, parking in front of the room was a big plus. The hotel is built on the side of the mountain with several different buildings so even though the hotel was sold out, there was a nice feel of isolation. Our room was clean and well maintained. The beds were comfortable but as we always take our own pillows, we can't address the pillow issue. We had one slight issue and the manager was on scene at our room within 5 minutes, and we were well satisfied with his disposition of the matter. Due to an injury at the park, we had to cut our visit short by one day. Our refund was handled in a friendly and timely manner. Having stayed both here and at several of the lodges inside the park, we will be staying here for our future visits to Yosemite.