We love our Christmas gifts every year, gift certificates for the Chateau and Erna's Elderberry house. Both seriously amazing adventures and experiences (see my past two reviews please). This time, our gift certificate was a bit different, it was for a spa treatment at Spa Sureau (right behind the Chateau) and a light lunch inside the Chateau. Of course, I was thrilled as our past two stay's at the Chateau were wonderful. This time, something lacked. It was the luster and sparkle that was lost.
We drove up to the gates, and were buzzed in with no one greeting us or letting us know what to do. I wasn't sure if we should enter the Chateau or go to the spa so we perused around for a bit then went to the spa a bit early to check in. This time our foot bath was done in the waiting area of the spa, not the treatment rooms. I prefer the spa treatment room but it was the same foot scrub either way. The music and decor are very welcoming and peaceful. We then changed into our robes, had our foot scrub and honey then proceeded to the treatment room. We had a couples massage. I had a 90 min Basalt Stone massage and my husband a Deep Tissue 90 min massage. Both of the massages were wonderful, the therapist's were professional and friendly. I didn't care for the Andrea Bocelli music that was playing during our relaxing treatment. I could not relax. It was really loud (which my therapist did turn down after the realized it) but since it had words, I knew the songs and was focused on that rather than my relaxation. The music in the reception area would have been a better choice in my mind rather than opera. When we were done, we changed into our clothes and had the lady who assisted us at the spa walk us over to the Chateau to start our lunch.
Lunch was very delicious and we had the house tea which was so yummy. Here, the staff was not like they usually are, overly welcoming, friendly, any thing is my pleasure sort of thing, it was just like you were at a restaurant. They were talking very loudly in the kitchen with each other, which I have never heard a peep out of them in there before. They took away our dishes when we finished and didn't say a word. Like, thanks, did you enjoy your stay, etc. Really odd. So we finally decided to get up and leave, I peeped my head in the kitchen to ask one of them about something that was on our gift card we didn't receive at the spa, and it was a prompt, "you need to go back to the spa for that". Just really odd, it turned us off. So we went to the spa, dealt with that and then left.
Needless to say, we loved the gift certificate and were very appreciative but I don't think we will be back to do this specific trip again. The stay in the Chateau, yes, because it has been wonderful but I left really sad and dissapointed since we have stayed here a few other times and there service was impeccable. Its just something you would except by being here, not something I want/need everywhere I go. It was still a wonderful time, just not up to my standards of this place to rate it as excellent this time.
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- Also Known As:
- Chateau Du Sureau Hotel Oakhurst