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“Great Hotel, New Management is heading in right direction” 5 of 5 stars
Review of Yosemite Southgate Hotel & Suites

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Yosemite Southgate Hotel & Suites
2.5 of 5 Hotel   |   40644 Highway 41, Oakhurst, CA 93644 (Formerly Shilo Inn Yosemite Southgate Hotel)   |  
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Hotel amenities
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Special: $5 off room rate
Ranked #3 of 7 Hotels in Oakhurst
GreenLeadersSilver level
Lake Elsinore, California
Top Contributor
75 reviews 75 reviews
7 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
“Great Hotel, New Management is heading in right direction”
5 of 5 stars Reviewed April 22, 2012

This is a good hotel, with some minor issues, but I had a chance to talk to the new owners who just took over a month ago and they were already making some changes and mentioned other changes that were in the works but not complete yet that would be great. I look forward to coming back again to see the changes when I visit this area again.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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547 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 16, 2012

We have great stay there ! Value for money and we got big room

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 10, 2012

Perfect place to chill out after the Yosemite experience.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 2, 2012

I visit Oakhurst several times a year, as we have family there. I booked this hotel because the one I usually stay at was booked for the weekend. My cousin and I had a nice room with two queen beds, but the sheets seemed to be made out of burlap. The TV channel selections were minimal and the ice machine on our floor was not working. The elevator is the slowest in Christendom and I avoided using it unless absolutely necessary.

At 10:30 on Saturday evening, I called down to the front desk for an extra blanket (it was snowing that night) and extra pillows, as I have a back condition. I was blithely told that if I wanted the items, I would have to go downstairs and get them myself. I was then treated to a ten minute tirade about how the front desk lady was the ONLY staff member present for the night and she could not leave the front desk for any reason. I did without the items, since I was undressed already and was not willing to parade myself through a hotel in my well worn pj's for all the world to see, Never in all of my travels have I ever been expected to fetch my own linen - even at cheap places like Travel Lodge or Motel 6!

I guess as an energy saving effort, some of the lights in the room had motion sensors; so all night the light over the TV would go on and off as it responded to the smallest of movements such as a person rolling over in bed! Needless to say, we were treated to this impromptu light show all night and were awakened several times.

Having only one staff person responsible for the entire hotel all night was disconcerting; I felt it unsafe for the employee and inconvenient for the guests. The breakfast was sparse: one of the waffle machines and part of the juice dispenser were broken and kids from a traveling church group cleaned out all the food by 8:30 AM - so there was little left for us grownups. Had breakfast at a coffee shop at the foot of the parking lot where the hostess treated me to a 10 minute political diatribe while I paid for my meal. Weird experience all around and I will never stay there again.

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  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INNsightDotcom, Manager at Yosemite Southgate Hotel & Suites, responded to this review, April 17, 2012
Dear Isidis,
Thank-you for taking the time to submit a review for Yosemite Southgate Hotel. I am very sorry to learn of your disappointment with our hotel. It is our goal to provide our guest the utmost service and comfort. When we fail to uphold our high standards, as in your case, we are very disappointed and concerned. I assure you that all area's you spoke of have been addressed.
Thank-you again for bringing these areas of improvement to our attention. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business.

Thank-you!
Debbie Mackey- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 18, 2012

This is a great hotel, about 45mins away from the National Park entrance. The room was big, and clean, with a great view of the mountains. There are a few restaurants located nearby, and it's directly opposite the tourist information centre, which everyone should visit before visiting the park as they have maps, and the latest travel/ road info.

The only let down was the breakfast, but there are a few places nearby to grab an early bite.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Top Contributor
69 reviews 69 reviews
49 hotel reviews
Reviews in 52 cities Reviews in 52 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 5, 2012

Excellent place to spend the night before entering the National Park. It´s just miles away and allowes you to go in the park early in the morning.
The staff is the "friendliest". They helped us on everything we needed.
In addition, there is a few good restaurants nearby. I recommend the Italian one.
The breakfast is not excellent, but good enough.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jindrichuv Hradec, Czech Republic
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 19, 2012

After arrival the receptionist asked me if we have 2 rooms. I replied that we have only one. She said that she have 2 orders the same name. I again replied that it was nonsense and that we have pre-ordered and paid for only one room (Expedia). Then she said OK and gave us the room key. When we went around the reception a few minutes later the receptionist still something dealt about our room with an older woman - manager (?) who looked at us as a nuisance. The next morning we went to breakfast, we had breakfast near the reception area, where coffee was placed. No smile from hotel staff, no information that the hotel has a small hidden breakfast room, where we could go. Room was spacious but older, no problem. But next time we prefer to avoid this hotel chain.

  • Stayed October 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shiloinns, General Manager at Yosemite Southgate Hotel & Suites, responded to this review, January 23, 2012
Thank-you for taking the time to submit your review about the Shilo inn Oakhurst. I am very sorry to learn of your disappointment; it is our goal to provide our guest with courteous and friendly service each and every time. I assure you that this issue has been addressed and corrected. It is through our guest comments that we are able to continue to strive for excellence. We realize you have many choices when it comes to lodging, and we sincerely appreciate you business.

Debbie Mackey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Yosemite Southgate Hotel & Suites

Address: 40644 Highway 41, Oakhurst, CA 93644 (Formerly Shilo Inn Yosemite Southgate Hotel)
Phone Number:
Location: United States > California > Oakhurst
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Oakhurst
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Yosemite Southgate Hotel & Suites 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Shilo Inn - Yosemite Southgate Hotel & Suites is located in Oakhurst, California only minutes away from the south gate entrance to Yosemite National Park on Highway 41. The Yosemite Southgate Hotel offers some of the most spacious suite type rooms located nearby Yosemite. With interior corridors and an elevator and ample parking for tour buses, The Southgate Hotel offers a perfect place to stay for groups of all sizes and types. Located minutes from Bass Lake, the Yosemite Southgate Hotel is the perfect hotel to stay at when visiting Yosemite. ... more   less 
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Also Known As:
Shilo Hotel Oakhurst
Shilo Inn Oakhurst
Oakhurst Shilo Inn

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