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“needs some renovation” 3 of 5 stars
Review of Courtyard by Marriott Novato Marin/Sonoma

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Courtyard by Marriott Novato Marin/Sonoma
3.0 of 5 Hotel   |   1400 N Hamilton Parkway, Novato, CA 94949   |  
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Ranked #3 of 6 hotels in Novato
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“needs some renovation”
3 of 5 stars Reviewed May 11, 2014 via mobile

Spent four nights in Novato. The rooms, esp. the bathroom need some renovation, but since some years only the television sets get upgraded. Rooms are noisy, no matter which Part of the building: either the Safeway or the parking lot are noisy from very early on.

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Courtyard by Marriott Novato Marin/Sonoma, responded to this review, May 14, 2014
Thank you for your review and for staying with us. We would like to apologize for the experience in which you have described in your review. It is our goal for every guest to have a pleasant experience and good night’s rest. We also value your opinions on the how our rooms appear and appreciate your comments. We look forward to accommodating you again in the future should your travel plans return you to the Novato area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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116 people have reviewed this hotel

Traveler rating
    26
    53
    29
    3
    5
See reviews for
22
27
8
36
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2014

Location is superb. The property is beautifully laid out and in immaculate condition. When I arrived there had been a mishap with my reservation by Marriott website and the hotel was almost full to capacity. I received excellent and professional service from the front desk person - Penny Nann - who took care of the problem. I found the other staff to be excellent as well. This is a very well run Marriott property and I recommend it anyone looking for excellent value.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 29, 2014

I unexpectedly had to layover in Novato and was pleased to find a Marriott that was convenient. I was very surprised and satisfied with the facility. It is in a great location, easy to get to, convenient freeway access and best of all, the staff was really fantastic. better than most JW's I have stayed in.

Room Tip: Forth Floor facing East is very quiet
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, UK
Top Contributor
68 reviews 68 reviews
29 hotel reviews
Reviews in 41 cities Reviews in 41 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 15, 2014

First I must commend the welcome at the hotel - Penny (hope I have remembered her name correctly) greeted me, efficient check in and told me to come back for local dining recommendations. dropped bags off in room, and was directed to good dining (Toast - reviewed separately). On return to room noticed that it was noisier than expected (I'd phoned ahead earlier in day to request a quiet room). I looked out of window and saw that I was directly above (rm 428) fans for hotel / pool area. Went back down to desk, was greeted by name by Penny who promptly switched my room to one further along corridor, which was quiet.

This hotel is a Courtyard, reception area has been remodelled in the new style, but I don't think the rooms have, they also have the usual, insubstantial corporate pillows. So room was as expected, but quiet despite of being there over the weekend I had a good nights sleep (jet lag excepted) each night.

I'd use again if in area.

Room Tip: Lower numbered rooms are better (away from freeway). Room 28 on each floor will be above pool area...
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  • Stayed April 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merced, CA
Top Contributor
57 reviews 57 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 2, 2014

We stayed here for 1 night in Feb. It was a typical comfortable Courtyard experience. The lobby was clean and modern. Decent sized room and bathroom. Very comfortable bed. Cheap quality towels though!! We had breakfast included in our room rate, so we ate downstairs in the lobby area. Breakfast was ample and satisfying while not gourmet by any means. There are a few eating choices in the vicinity. We had dinner at a Thai restaurant about a mile or two away, which was highly rated on this site. Overall, we were happy with our stay.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Top Contributor
64 reviews 64 reviews
3 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 15, 2014

Although we prefer Residence Inn, this was the only Marriott in the area that was included in a free night promo. We used it simply as a place to rest during our two-week road trip. We remembered why Courtyard is not our favorite, as it's tailored more towards business class. The rooms are small, but Marriott clean and very friendly staff. There is a Marriott-priced restaurant in the lobby, but there is also a grocery store and a few restaurants nearby. The hotel is near the main road, so light sleepers should request a quiet room. Fine for a one-night stay and you can't go wrong with Marriott.

Room Tip: Rooms away from main road are quieter.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey, California
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 27, 2014

This hotel is actually owned and operated by Marriott International (versus an owner licensing the Marriott brand), which means the quality is just as the Marriott family intended.

What's good:
1. Great beds
2. Convenient market and common rooms
3. 24/7 gym
4. Excellent staff
5. Super close to a mall with really great food - try Toast (5-minute walk)

What's not good:
1. Not much to say
2. Not a luxury experience by any stretch of the imagination, but a very comfortable, clean, well-appointed stay. You really can't go wrong with this one.

Room Tip: Ask for a higher floor to avoid noise from cars passing by
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Novato Marin/Sonoma

Address: 1400 N Hamilton Parkway, Novato, CA 94949
Phone Number:
Location: United States > California > Marin County > Novato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in Novato
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Novato Marin/Sonoma 3*
Official Description (provided by the hotel):
Gateway to the Wine Country, Sonoma Raceway, and business communities of Novato and San Rafael, our hotel is designed to serve both leisure and business guests. To remain productive during your stay, take advantage of our innovative lounge, which includes private media booths, community tables, an interactive GoBoard, and 24-hour Starbucks coffee. Our plush mattresses with downy bedding, ergonomic desk chairs, indoor spa, fitness center, and heated pool provide the essential level of comfort and convenience you deserve during your stay. And if that's not enough, you can multiply your options with the convenience of the MarinAirporter and local shopping and dining alternatives within walking distance! ... more   less 
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Also Known As:
Courtyard By Marriott Novato Marin/Sonoma Hotel Novato
Courtyard Novato Marin Sonoma
Novato Marriott
Novato Courtyard
Courtyard By Marriott Novato Marin/Sonoma CA - Marin County

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