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“Ideal location in the north bay area” 4 of 5 stars
Review of Courtyard by Marriott Novato Marin/Sonoma

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Courtyard by Marriott Novato Marin/Sonoma
3.0 of 5 Hotel   |   1400 N Hamilton Parkway, Novato, CA 94949   |  
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Free Parking
Ranked #3 of 6 hotels in Novato
Kingsburg, California, Usa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Ideal location in the north bay area”
4 of 5 stars Reviewed July 31, 2013

In an area where there is a large tourist population, this is one of the finest choices for a stay of a couple of nights. We visit our daughter, her husband and their family as often as possible, but this is the only hotel nearby that we have found that fits our tastes. The location, next to a couple of really fine restaurants (especially Toast) and just off of 101, is surprisingly quiet. Between Santa Rosa, Petaluma and what the locals call "The City", what really calls us are the smaller towns and country roads between the freeway and the coast.
Staff members are very pleasant and very well versed on the area's attractions - of which there are many.

Room Tip: Ask the staff about the quiet side of the hotel. We were on the southeast side. Though it was ab...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Courtyard by Marriott Novato Marin/Sonoma, responded to this review, October 23, 2013
Hello and thank you for your kind review. We are very pleased to hear that your experience was so enjoyable. Our location is a major asset to our hotel – and our staff is certainly pleased to explain and illustrate any of the many attractions in the North Marin district. We appreciate your loyalty and encourage you to stay with us again soon!

Tim H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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110 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Boston, Massachusetts
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 25, 2013 via mobile

This is by far the nicest Courtyard I've ever stayed in. Came here with ten colleagues for a work meeting. Every aspect of our stay was perfect. The rooms were nice and spotless (I was in 202, which is a king suite). Service was stellar (we came back from a day in Sonoma with wine, they chilled it at the Bistro and then came out to the patio with it on ice!). Amenities are more than expected - terrace with ping pong, fire pit, cornhole (bean bag toss for non Midwesterners), nice pool, bistro (with Starbucks coffee), gym (small but ok for a short workout). For someone on a budget, this would be a great place for getting into San Fran or wine country! Would definitely stay here again and I'm a pretty picky traveler.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Courtyard by Marriott Novato Marin/Sonoma, responded to this review, October 23, 2013
Hello and thank you for your review. Receiving positive feedback is always greatly appreciated. We are very pleased to hear that your experience was so enjoyable and that you were able to make use of some of our amenities such as the fire pit, bean bag toss, and pool. These amenities, and many more, are certainly a part of what makes our brand so unique! At the Courtyard in Novato, we strive to provide each guest with professionalism and personal service and are happy that you have been able to experience this firsthand!

Tim H.
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san clemente ca
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 21, 2013

Going to Sonoma Horsepark? Need a hotel? This is it!
Everything is here... Clean room, good food, diesel fuel and supermarket next door.... what more could you possibly need?
Closest hotel to Horsepark.... probably 10 miles....

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Courtyard by Marriott Novato Marin/Sonoma, responded to this review, November 12, 2013
Hello and thank you for your very kind review! We are pleased to hear that our location simplified and accommodated all of your needs while visiting the Sonoma Horsepark. Thank you for your loyalty and please come visit us again soon!

Tim H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonora, California
Top Contributor
54 reviews 54 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 18, 2013

Spacious, super clean and enjoyable room. Nice bath but the makeup area was a bit tight due to the closet. No problems there at all. However....our friend paid for this in advance for a present for us. When we got there they said they were changing the room to our name and took our credit card and ....billed US for it even thought she had already paid! Nice for them...we had to track her down and get her to sign a form. Rather embarassing for all and totally unnecessary. She had told them everything in advance. So Mariott got to use our money for 2 days...could have bounced some checks if we had been short on money in the bank!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Courtyard by Marriott Novato Marin/Sonoma, responded to this review, October 23, 2013
Hello,

Thank you for your feedback. We sincerely apologize for this inconvenience. We understand that this impacted not only your own stay, but also the time of your friend as well. Here at Marriott, we do strive to ensure that each guest receive the exceptional service for which we have been recognized, for over 80 years. Rest assured that we will examine this situation and make efforts to minimize the probability of this situation occurring again. We are certainly pleased to hear that you enjoyed your room, finding it both clean and spacious. Thank you again for your review, and we do hope that you will consider us again in your future travels.

Tim H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Riding, Virginia
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 26, 2013

Closest Courtyard to where I needed to be on a business trip... Petaluma CA (about 20 min away). Like all modern Courtyard Marriott hotels, it has a modern lobby and refreshed room decor. Except for some black scuff marks on the carpet in my room, it was what I've come to expect from Courtyards in decor and cleanliness. It's "nice" but not luxurious. The hotel towels (like most Courtyards) are pitifully thin, but functional. A small lobby cafe to grab breakfast in, a workout room, spacious lobby area, and reasonably comfortable rooms. Mine had a king bed, sofa, and desk. The bathroom could have used a second light (it was a little dim for my taste), and the closet was small, but other than that it was certainly satisfactory. Plenty of open, free self-parking in a surface lot.

The hotel is on a secondary road that runs alongside Highway US 101, and is pretty easy to find. It's also situated next to a strip mall with a McDonalds, a Safeway grocery store, and a few restaurants -- check out Toast (delicious). There are several other strip malls within about 10 minutes drive, and Sonoma is about 20-25 min away. SFO is about 40-50 min away.

Staff was certainly friendly and professional, and I see no reason why I wouldn't stay here again.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim H, General Manager at Courtyard by Marriott Novato Marin/Sonoma, responded to this review, October 23, 2013
Hello and thank you for your review. We are pleased to hear that you have found our location to be so convenient, the staff experienced and helpful, and the rooms clean and enjoyable. Your comments concerning the bathroom lighting will certainly be addressed, and our towels have recently been replaced, so as to ensure that they are not only functional, but comfortable as well.

Tim H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
1 of 5 stars Reviewed June 25, 2013

I recently checked into the Courtyard by Marriott Novato/Marin Sonoma at 1400 N. Hamilton Parkway. I originally had reserved a hotel for two nights. Upon arriving from sfo off an international flight I paid in cash for the two nights and put down a deposit. I used cash because I have been working abroad and haven't had time to transfer my funds back to the US yet. I was assured this wasn't a problem and would receive my deposit back when I checked out. The hotel room was very dirty and our white socks were ruined just by walking around a little. The walls were sticky. I accidentally touched them and my hands got covered by some kind of yellow jelly-like substance. The room also was lacking in basic amenities that a normal Marriott hotel would have (soaps and shampoo). I tried to call downstairs to the front desk but no one answered. The next morning I checked out of the hotel early. I was told although I could get a refund, they could not give it to me in cash nor the deposit. The manager Adam told me he would have a check issued that day and sent out. He assured me it would only take one or two days. It has been almost a week later and I have not received the check. I called the hotel in the early afternoon and was told the manager had left early for the day. The desk clerk had no idea about my situation and said checks usually took about 30 business days. She said I could call back the next morning . I would need to talk with the manager directly to clear this up. He would be in from 9-10. When I asked why only an hour she had no real answer. Then I asked if he would be there at 9 because I would call back then and she replied that around 9am but she couldn't say for sure. I am completely baffled by this. My family has been using Marriott hotels around the world since I was a child and I have never encountered this before. Marriott is a hotel brand I trust for quality but this seemed like a low end hotel that stole a sign name from the Marriott.

I don't understand why I couldn't get my deposit and refund back in cash when the night I checked in I was assured I would be able to get my deposit back in cash when I checked out. If it was going to take so long I understand. Issuing a check in one day for a business seems quick but I thought he was just eager to fix the problems I encountered. I would have very much liked to have just been told the truth instead of lied to so I would go away faster. I can understand normal business procedures-but what I cannot understand is being lied to-twice. That has made me upset and I cannot see myself or my family using the Marriott hotels again. Lying to customers is unprofessional. The quality of the room was substandard and dirty. I would never return to this hotel.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashland, Oregon
Top Contributor
55 reviews 55 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 29, 2013

The hotel was great. Very clean and large rooms, comfortable beds and efficient staff. The hotel is located next to a bus depot, McDonalds, a modest sized shopping center and the freeway. All of that is convenient but a bit noisy at night. A bit hard to find if you're southbound on 101 but easier to see from the freeway if you're northbound.

Room Tip: Get a room on the east end away from the freeway to the west of the hotel.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Novato Marin/Sonoma

Address: 1400 N Hamilton Parkway, Novato, CA 94949
Phone Number:
Location: United States > California > Marin County > Novato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in Novato
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Courtyard by Marriott Novato Marin/Sonoma 3*
Official Description (provided by the hotel):
Gateway to the Wine Country, Sonoma Raceway, and business communities of Novato and San Rafael, our hotel is designed to serve both leisure and business guests. To remain productive during your stay, take advantage of our innovative lounge, which includes private media booths, community tables, an interactive GoBoard, and 24-hour Starbucks coffee. Our plush mattresses with downy bedding, ergonomic desk chairs, indoor spa, fitness center, and heated pool provide the essential level of comfort and convenience you deserve during your stay. And if that's not enough, you can multiply your options with the convenience of the MarinAirporter and local shopping and dining alternatives within walking distance! ... more   less 
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Also Known As:
Courtyard By Marriott Novato Marin/Sonoma Hotel Novato
Courtyard Novato Marin Sonoma
Novato Marriott
Novato Courtyard
Courtyard By Marriott Novato Marin/Sonoma CA - Marin County

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