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“Great Location” 5 of 5 stars
Review of BEST WESTERN PLUS Novato Oaks Inn

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BEST WESTERN PLUS Novato Oaks Inn
3.0 of 5 Hotel   |   215 Alameda del Prado, Novato, CA 94949   |  
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Ranked #1 of 6 Hotels in Novato
GreenLeadersGold level
Houston
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Great Location”
5 of 5 stars Reviewed July 24, 2014

This hotel is about 45 minutes away from the San Fran airport and 20 min from Sonoma. Our room was pretty big, clean and had everything we needed. They have a shuttle that will take you to a bus (about 4 min away) to the San Fran Airport which was really nice. There is a lot of shopping and pleanty of restaurants near by. Overall good experience!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager049, General Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review, July 25, 2014
Thank you for the really nice review. I am so glad the location worked out well for your visit. come see us again!
The staff and management
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345 reviews from our community

Traveler rating
    233
    93
    16
    2
    1
See reviews for
116
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Edmond, United States
1 review
5 of 5 stars Reviewed July 23, 2014

Everything about this hotel was excellent. Convenient to San Francisco, Napa Valley, the ocean, etc. The hotel staff was excellent and went above and beyond what what necessary or expected! The hotel breakfast was excellent with a wide variety of selections. They had one of those waffle irons - mmmmm! Couldn't resist it!

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager049, General Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review, July 25, 2014
We truly appreciate your excellent review! Thank you.
The staff and management~
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Ventura, United States
1 review
3 of 5 stars Reviewed July 21, 2014

Beautiful facility when walking in and excellent pool/Jacuzzi area, complete with fire pit for evening talks and ping pong table. Little more discouraged with the room itself. Still comfortable bed and nice balcony, but toilet was apparently not cleaned prior to our stay due to urine on the back and under the top seat. It felt like an older room and just needed a little TLC. Would expect more for $200 a night.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager049, General Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review, July 22, 2014
I am glad to hear you were pleased with the facilities, however, I was dismayed reading about the unsatisfactory condition of the bathroom. I do hope you called us immediately to let us know. My deepest apologies for the housekeeping oversight, It is really unacceptable and I have alerted the head of the department. Thank you
Sincerely, Michelle, GM

.
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Burbank, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 18, 2014

The Novato Oaks Inn was among the best hotels in which my husband & I have stayed. It was beautiful, elegant & very clean & comfortable. The restaurant was great, too! The staff were welcoming, pleasant & very helpful. The accommodations were superior in all respects. We would definitely stay there again &, because of this experience, will look for Best Western in our future travels.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager049, Owner at BEST WESTERN PLUS Novato Oaks Inn, responded to this review, July 22, 2014
Thank you for the great review! I am delighted that this property has opened your eyes to the Best Western Brand for your future travels. We hope to have you back soon.
Sincerely, Michelle, GM
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Portland, OR
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 17, 2014

Beautiful hotel. Clean rooms and lovely setting. The front desk is very professional and nice. The restaurant across the way is quite good. The continental breakfast is sorely lacking and morning service personal very rude. We were there 15 minutes before the end of breakfast and where not allowed to take any food with us. They blocked us and removed things as we went to get food.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager049, General Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review, July 22, 2014
Thank you for your nice review about the clean rooms, lovely setting and the front desk being professional. I am so sorry to hear about your impression of our breakfast! I was very displeased to read those comments and I have already talked with the crew about pushing the end time for breakfast back 15 minutes. Thank you for bringing that to my attention. Sincerely, Michelle, GM
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Arnold, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

We always enjoy our stay at most of the Best Westerns we stay at. The Novato Oaks Best Western Plus is our favorite when we are in their area. Service, room quality, amenities, are all 10's. I admit we have not stayed at ALL Best Westerns, but have stayed at quite a few and are usually satisfied.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review, July 17, 2014
Wow...what an amazing review! Thank you for sharing your thoughts and experience with the other readers. We hope to welcome you back again soon!

Best,
Staff and Management
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Dallas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

Thought I was settling for something less than what I'm used to with Hampton, Holiday, Double Tree, etc. Not the case! Beautiful property, well maintained and equipped. The great price was icing on the cake.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica S, Manager at BEST WESTERN PLUS Novato Oaks Inn, responded to this review, July 17, 2014
Thank you for your post-we are ecstatic to hear that you had enjoyed your stay! We hope to welcome you back in the near future.

Best,
Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Novato Oaks Inn

Address: 215 Alameda del Prado, Novato, CA 94949
Phone Number:
Location: United States > California > Marin County > Novato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Novato
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Novato Oaks Inn 3*
Official Description (provided by the hotel):
Nestled in the scenic hills of Northern Marin County, the Novato Oaks Inn is a green certified 100% non-smoking hotel. Situated halfway between the business communities of Novato and San Rafael, the Inn is ideally suited for both the leisure and corporate traveler. Our 107 spacious guest rooms and suites are the largest in Marin County and have been designed to bring you the ultimate in comfort and convenience. The award winning staff greets you in the warm and comfortable lobby with a cozy private library. Each morning you'll enjoy a free deluxe continental breakfast buffet served on the mezzanine level. ... more   less 
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Also Known As:
Best Western Plus Novato Oaks Hotel Novato
Best Western Novato
Novato Best Western
BEST WESTERN PLUS Novato Oaks Inn CA - Marin County

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