I made a reservation for 1 night and then called to extend the reservation to 2 nights. I am racing at Sonoma Raceway this coming weekend and needed a place for my assistant to stay. A guy named John answered the phone when my wife called, while I was sitting next to her. John was indignant when she requested a second night's stay added to our reservation. Finally, he said we could add a second night. Eureka! Then, when asked another simple question, "can I add a second person to the reservation so that both persons can check in and out of room as they are arriving seperately?" John at first presented (rudely), all the reasons why he couldn't do this (there weren't any). Then, when asked simply, "can we add another person or not?", he said, "No." No explanation, no attempt at friendliness or politeness, just "no". Then, he decided to go on a rant about how payment had to be made with a credit card. "If the person checking in has a debit card, we won't check them in." My wife replied, "ok, its a credit card - nobody is using a debit card." "No Debit Cards", replied John. After that, he just hung up. Thinking we may have been disconnected, my wife called back to ask for a manager to at least ask if they were aware that this individual was talking to customers. His response, "I am the manager." Then, "Also, we don't have any rooms for the night you needed anymore." Then, hung up again. I just cancelled the reservation and booked elsewhere. If you have other options, book elsewhere.
- Official Description (provided by the hotel):
- Experience affordable lodging at the bed-and-breakfast-style Marinwood Inn & Suites in Novato, California, located close to the world-famous Wine Country in Sonoma County. Each of our 47 well-appointed guest rooms - one-third of which are suites - is tastefully decorated and provides the ultimate in comfort and convenience - whether you're visiting for one night or an extended stay for any vacation or business traveler. ... more less
- Reservation Options:
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- Also Known As:
- Econo Lodge - Novato Hotel Novato
- Marinwood Inn & Suites Novato, CA - Marin County