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“Wonderful resort!” 5 of 5 stars
Review of Balboa Bay Resort

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Balboa Bay Resort
4.0 of 5 Resort   |   1221 West Coast Highway, Newport Beach, CA 92663   |  
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Hotel amenities
Ranked #6 of 17 Hotels in Newport Beach
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Wonderful resort!”
5 of 5 stars Reviewed March 2, 2013

It was a treat to stay here! I would recommend a bay view room. It was expensive, but if you want to pamper yourself for a pleasant weekend try this place. The room was pretty, cheerful and comfortable. Loved the bathroom and the big tub. Although, one must be agile to climb into it. The carpet was a bit stained, but otherwise beautiful. The beds were very comfortable if you like the soft, cushy tops to the mattresses. I prefer a bit firmer mattress. The main restaurant was great, with good service and good food. We ate upstairs because the first floor was full. The staff was very attentive. The car attendants were very good, too. Make sure you budget and figure in the parking, resort/internet fee etc into the price so there are no surprises when you check out. We will remember this stay for a long, long time.

Room Tip: Ask for a bay view room.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter H, General Manager at Balboa Bay Resort, responded to this review, March 7, 2013
Thank you for choosing to stay with us and for sharing your experience. We are all most appreciative when we receive reviews such as yours, since it requires a team effort to achieve the high standards that we set for ourselves. We truly look forward to welcoming you back to the Balboa Bay Resort and creating even more memorable experiences for you the next time you have the opportunity to stay with us.
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349 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 20, 2013

We attended a 4 day business meeting held at this hotel. The service was truly outstanding and the staff sincerely offered the highest class of service.
Our room overlooked the beautiful harbor and the mega yachts were just outside our terrace.and were a beautiful backdrop to the sunrise/sunset features of a waterfront location.
Food service was truly European style with personal wait staff attention.
Even the food served as a part of the business meetings was a class above anything we expected.
My wife enjoyed the Spa facilities and commented that the service personnel made her feel special.
Even the valet parking (at $28 per night) was first class, with the cars appearing within a minute and the staff always interested if Iwe needed directions, and welcoming us back on our return.

Room Tip: Choose a waterfront room for the best views.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Squamish, Canada
Top Contributor
114 reviews 114 reviews
29 hotel reviews
Reviews in 51 cities Reviews in 51 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed February 11, 2013

We were there for a girls weekend. The room is nicely appointed, with a lovely bathroom. Beds were comfy, turn down service nice, but the shutters don't shut well enough to properly keep out light. We sat on our little deck which faced the parking circle and watched the expensive cars come and go. The room was clean. We didn't use the pool but I thought it was kind of too bad it didn't have some kind of a view, it is in the courtyard, and the cushions on the chairs looked like they could use a good cleaning. The members only pool looked quite nice.
All in all not bad, not great. I suspect that if one is a member it would be a lot better.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter H, General Manager at Balboa Bay Resort, responded to this review, February 14, 2013
We appreciate you sharing your impressions from your recent stay, and your kind remarks about the guestroom and facilities. We are always interested in feedback from our guests and have noted your comments about the shutters, as well as the pool area. I’d like to assure you we are inspecting the chair cushions and will address the issues you mentioned. Again, we thank you for your review and the opportunity to improve our guest experience.
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Newburyport, Massachusetts, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 10, 2013

The outstanding features of this hotel are it's location, friendly staff, spacious, nicely decorated
rooms. The down side is the per day $20 resort fee and $28 valet parking fee. We were aware
of the resort fee prior to making our reservation, however, the parking fee was quite a shock.
That's $50 per day on top of the room charge, for things that do not enhance your stay.

The most troubling aspect was that although the bathroom was very spacious and every day
the towels were folded as fans, the cleanliness of the floors was a big flaw in my neatness
freak opinion. Upon arrival there were spots right in front of the toilet and they remained there
despite our specific request to pay more attention to the bathroom floors. To assure myself
that they weren't part of the marble design, I successfully removed one with a little scrubbing.
It appears the floors are not part of their daily cleaning routine in any way since dust bunnies
floated on the floor as well. It is a shame that such a small task, could affect the overall
enjoyment of an otherwise lovely hotel. That being said we will probably return as there is
no other hotel right on the bay and in such a convenient location.

Room Tip: Away from highway. Overlooking bay
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter H, General Manager at Balboa Bay Resort, responded to this review, February 12, 2013
Thank you for your review and sharing your recent experience. We greatly appreciate your kind comments about our resort, however, I sincerely apologize that our housekeeping staff overlooked this simple task of cleaning the toilet enclosed floor. Each guest room is thoroughly cleaned and maintained daily, and I have addressed your specific experience with our housekeeping manager to ensure that all areas are cleaned and checked. Additionally, I want to make sure you’re aware that as a lower cost alternative to valet parking, we do offer self parking on the resort grounds. Again, we thank you for letting us know about your experience. We truly value your feedback and look forward to welcoming you back to the Balboa Bay Resort very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
62 reviews 62 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed February 8, 2013

Though the staff were extremely pleasant and helpful, I was shocked to receive a bill for "Hospitality Service Fee" of $22.40/day. This is a hotel, where one would expect the whole of their business to be hospitality - so to be given a bill for this seemed either ill-considered by the hotel management, or just downright mean. When I questioned it I was told that this was to cover the use of the pool (which I did not use) and the internet, which I did not need to use as the conference had its own set up. They would not reverse this from the bill but said "mention it next time you stay and we will not charge you". There will not be a "next time".
Why don't hotels wise up that the last impression of a hotel is the bill. With what seem to be "rip-offs" and additions when you receive the bill leaves a very sour taste in one's mouth and spoils what should be pleasant memories of the stay. Having read the other posting about the exorbitant parking fee I think the owners of this hotel must feel that there business is always going to keep coming and that customers don't matter.

Room Tip: Rooms on three sides of the hotel do not look out onto the ocean. Outer rooms face the busy road or...
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cockfield, United Kingdom
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 7, 2013

I stayed for a week at a conference in a great room overlooking the pool. The hotel was first class; the staff were attentive and friendly, the food was excellent, the facilities were outstanding. I had a suite with a beautiful bathroom, the bed was great too. The hotel is a short walk from some great restaurants like Garlic Jo's and Billy's at the Beach. The AC was too cold though!!!!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 5, 2013 via mobile

I have stayed here a few times and love it! Definitely rent a duffy boat -was Soo much fun!! Nice rooms, great location - you can't go wrong! There are a bunch of great restaurants and bars very close -to A Restaurant is fantastic as well as Div bar!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Balboa Bay Resort

Address: 1221 West Coast Highway, Newport Beach, CA 92663
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Newport Beach
#3 Spa Hotel in Newport Beach
#3 Business Hotel in Newport Beach
#4 Romantic Hotel in Newport Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Balboa Bay Resort 4*
Number of rooms: 160
Official Description (provided by the hotel):
Experience life and style that’s perfectly balanced at the Balboa Bay Resort. A boutique ambiance combined with plush accommodations, sophisticated and personalized service, gourmet dining and unparallel location close to scenic beaches, nearby world-class shopping, restaurants and award winning designed golf courses make it the perfect destination for those seeking the quintessential Southern California lifestyle experience. Whether you’re planning a romantic weekend getaway, a large-scale business function, or the wedding of your dreams, the Balboa Bay Resort offers unparalleled services and amenities to suit a variety of needs. Located on 15 waterfront acres in the heart of Newport Beach, halfway between Los Angeles and San Diego, the four-diamond property sprawls along the bay like a meandering Mediterranean villa. ... more   less 
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Also Known As:
The Balboa Bay Club And Resort
The Balboa Bay Club Hotel Newport Beach
The Balboa Bay Hotel
The Balboa Bay Resort
Balboa Bay Club

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