Though the staff were extremely pleasant and helpful, I was shocked to receive a bill for "Hospitality Service Fee" of $22.40/day. This is a hotel, where one would expect the whole of their business to be hospitality - so to be given a bill for this seemed either ill-considered by the hotel management, or just downright mean. When I questioned it I was told that this was to cover the use of the pool (which I did not use) and the internet, which I did not need to use as the conference had its own set up. They would not reverse this from the bill but said "mention it next time you stay and we will not charge you". There will not be a "next time".
Why don't hotels wise up that the last impression of a hotel is the bill. With what seem to be "rip-offs" and additions when you receive the bill leaves a very sour taste in one's mouth and spoils what should be pleasant memories of the stay. Having read the other posting about the exorbitant parking fee I think the owners of this hotel must feel that there business is always going to keep coming and that customers don't matter.