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“Excellent Hotel” 5 of 5 stars
Review of Island Hotel Newport Beach

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Island Hotel Newport Beach
4.5 of 5 Hotel   |   690 Newport Center Dr, Newport Beach, CA 92660   |  
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Ranked #9 of 17 Hotels in Newport Beach
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed November 20, 2012

Excellent rooms and service. Attended a luncheon and food was wonderful. The staff was courteous and went out of their way to be helpful. I left a $300 pair of headphones in the room and they Fedex them to me. I will definitely stay here again.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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481 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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English first
Dubai, Dubai, United Arab Emirates
Top Contributor
241 reviews 241 reviews
60 hotel reviews
Reviews in 36 cities Reviews in 36 cities
194 helpful votes 194 helpful votes
4 of 5 stars Reviewed November 13, 2012

i loved this place , the check in is very quick , the service is wonderfull and so are the staff
i loved the rooms , very spacious . the location is also perfect right next to the fashion island strip
i would defnitly go back again

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 12, 2012

Stayed in this hotel 2 nights on business. Good sleeping, clean, generally helpful staff.
Decoration a little outdated.
Shower could have higher pressure.
Generally ok - have not tried other hotels in the area, so can not compare.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Channel Islands National Park, California
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 11, 2012

Spent this past weekend at The Islan – Newport Beach (the lights on the lit sign on top of the building facing Fashion Island has a lot of letters in the dark, so it reads "The Islan Newport Beach," looks tacky) for the second time and awesome service was the order of the weekend. Bellman, Doormen, Engineers, etc… all running to open a door for you, dropping what they were doing and wishing you a good day.

There was a previous poster who made a big deal about parking. It’s clear as day down below – 2 hour max Monday through Friday from 9am till 6pm. So, obviously, parking is free down on the street below after 6pm and all weekend long.

There are no vending machines, this is correct. This is a 5 Diamond hotel, you have a mini bar and you call room service when you need ice or some water.

Bed was super comfortable and the linens were crisp and clean. Bose system is an awesome touch, both radio and TV. Good water pressure in the shower and the sounds of the construction next door minimal.

Do yourself a favor and visit this awesome hotel, they run a top-notch operation.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
5 of 5 stars Reviewed November 11, 2012

i enoyed very much the suite room at the hotel. Very clean ,comfortable and great attention to detalis. Loved the view and peaceful atmosphere. The hotel location is great for shopping and to walk to great restaurants and movie theater.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston TX
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 11, 2012

Beautiful hotel, great service.
When I arrived I was given a room on the third or fourth floor that looked out over the parking garage roof. I immediately called The front desk and they immediately sent someone up with the key to a room on the eighth floor. Great service! Also every time I needed a cab or had a question the front desk was perfect.
If you like beautiful cars...just hang out in front with the valet. Ferrari, Rolls Royce, Bentley, Lamborghini one after another!

Room Tip: Ask for a good view.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wylie, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 8, 2012

I did many hours of research and decided to stay at the Island Hotel for 4 days. The hotel is beautiful however; it's slowly began to show it's true "colors". Thought the hotel is beautiful, it is out of touch of our modernistic times that it became greatly inconvenience and a mistake in staying here. 1 - I booked through Expedia, (Expedia fixed this after I complained) there is NO public parking or self-parking ONLY valet parking at $32 a stay over or $16 per day. These fees were not indicated while I booked, it was actually misleading, Expedia pointed blamed to the hotel, need less to say, I got nowhere with the hotel or Expedia. 2 - There is NO Internet in the rooms unless you pay $12.95 for 12hr use and WIFI is another $12.95 for a 12hr use. 3 - There are NO vending machines for any beverage including water. You would have to drink tap or spend $8 for a bottle in the mini bar. 4 - The bed was so old, it was indented on one side as if an elephant slept on it and yes I complained to the hotel and they just said, " we’re sorry". 5 – I spoke to a officer driving by, I asked if it was ok to park on the street overnight, the officer stated yes. The hotel and valet disagreed and will try to make you feel that you’re taking a great gamble parking on the street. I did so for the last two nights and all were fine till I checked out. Supposedly they can only charge parking when the valet logs you in & out but, I was charged 4 nights overnight parking. The front desk employee made me feel like I was lying and I had to get a little abrasion with him, that I should not be charged, he eventually said “we’ll waive this one time”, I then got real upset and had him prove to me I used all 4 nights, he couldn’t and then admitted to their mistake. So, yes it’s a beautiful hotel in a very nice location however, Be Ware of ALL Charges and facts before booking. If all this doesn’t matter to you, your going to love this hotel!

Room Tip: Make sure to inquire of required parking fees Make sure to inquire of required parking fees
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  • Stayed November 2012, traveled solo
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheIslandHotelNB, General Manager at Island Hotel Newport Beach, responded to this review, November 10, 2012
Dear Valued Guest:

Foremost, please accept my most sincere apology for the response you received from our front office agent upon departure; this is unacceptable and an exception to the rule especially as we have just obtained our 5-diamond status for the 21st consecutive year. You have my commitment that it will be addressed immediately!

For your future stays, please note we have several packages that include complimentary parking, breakfast and more. You can locate these on our website islandhotel.com.

In Newport Beach, parking is a premium and valet charges are not unusual. I am sorry that these charges were not clear on the expedia website. I will address this with the marketing manager from expedia to ensure it is more prominent during the booking process. Clearly you did not see the signs in front of the hotel that communicate our pricing structure. I do view feedback as a gift and perhaps the parking prices need to be displayed differently, Thank you.

To address your other feedback, we do offer complimentary wifi in our public spaces. In the privacy of your guestroom the packages are tiered offering larger bandwidth to supply our business and leisure customers the needs and protection required in today's technology driven world. Regarding the mattress, this is not a concern we ever hear, please again accept an apology as this too is far beneath what you and I expect from a 5-diamond hotel; the mattress is being replaced today!

Our team looks forward to welcoming you back to Island Hotel Newport Beach again and again. I personally look forward to connecting with you so I can learn of these specifics ensuring an urgent recovery for you and all future guests.

Donald Stamets
General Manager
949-760-4950
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Island Hotel Newport Beach

Address: 690 Newport Center Dr, Newport Beach, CA 92660
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Newport Beach
#5 Romantic Hotel in Newport Beach
#5 Spa Hotel in Newport Beach
#5 Business Hotel in Newport Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Island Hotel Newport Beach 4.5*
Official Description (provided by the hotel):
Situated in the heart of Newport Beach in sun-kissed Southern California, Island Hotel Newport Beach is the center of coastal luxury. Offering breathtaking city and harbor views, Island Hotel features 292 guestrooms and suites, Island Club atop the 20th floor, more than 23,000 square feet of event space, the largest ballroom in Newport Beach, a full-service spa, fitness center and resort-style pool. Island Hotel is home to the new Oak Grill, a true Newport Beach original featuring California cuisine with influences from around the globe and a specifically curated wine, beer and spirits program. Guests may dine al fresco on the restaurant's wooden deck or lounge fireside. For entertainment, Aqua Lounge is the new place to play in Newport Beach. With tableside mixology, craft cocktails and vibrant DJs the lounge is always fun, flirtatious and engaging. A member of Preferred Hotels & Resorts, guests at Island Hotel are invited to enjoy a variety of Preferred Hotel Group branded programs, including the iPrefer loyalty program. ... more   less 
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Also Known As:
Island Newport Beach

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