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“Close to SNA” 4 of 5 stars
Review of Fairmont Newport Beach

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Fairmont Newport Beach
4.0 of 5 Hotel   |   4500 MacArthur Boulevard, Newport Beach, CA 92660 (Formerly Sutton Place Hotel)   |  
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Ranked #13 of 17 Hotels in Newport Beach
Escondido, California, United States
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Close to SNA”
4 of 5 stars Reviewed April 28, 2014

This is not the Plaza, yet you get a nice room at a fair price in this very competitive (John Wayne Airport) market. The breakfast spread is somewhat limited but everything is top quality, from the OJ to the coffee without forgetting the eggs benedict. The Coast is about a 15 mn drive if you have time to play tourist. The Valet fee is somewhat high (around $30, to be verified).

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review, April 29, 2014
Thank you for sharing your feedback on your recent stay. We are pleased to be you enjoyed your time with us and found the hotel a good value. The staff will be thrilled to hear it and we look forward to welcoming you back in the future.
Sincerely,
Lucas Schumacher
lucas.schumacher@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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827 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
Cologne, Germany
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 28, 2014

Rooms are nice, service was really good. Everybody was very friendly, front desk, bell boy, bar staff and valet parking guys!

Gym was very good, I like that there were fresh apples (didn´t eat one, but it looks nice and is a great service) and enough headphones.

What we didn´t like was that there is no selfparking, I want to know where my car is and I didn´t like to wait to let somebody park my car.

Cocktails in the bar were made from cheap juice, management should change that, doesn´t cost a lot and makes a big difference. Although the bar was very crowded (seminar or something) staff was very fast and always nice.

Wifi was free only in public areas (which is always funny to see in 2014 but seems to be normal in 4 Star hotels in USA).

Very nice stay all in all!

Room Tip: Had a room at the end of the wing, there was a deep sound the whole night long as if there was a big...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review, April 29, 2014
Thank you for commenting on your recent stay with us. I'm pleased to hear you enjoyed your visit and found our service wonderful. We have spent a significant amount of time and resources to our pool/fitness center, so it's nice that you enjoyed it. I appreciate your feelings about the parking options and will be sure to forward to hotel management. Thanks again and we hope to welcome you back in the future.
Sincerely,
Lucas Schumacher
lucas.schumacher@fairmont.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 24, 2014

We're locals and stayed at this hotel to celebrate our anniversary and get a night away from our 3 little girls under 5! The hotel offered a great package and the service was great. The best part was Amadeus Spa. This was the whole reason we chose to stay at this hotel! This spa is not like an average hotel spa! It's independent of the hotel so it's a true day spa. I have had massages by two different therapists, Estrella and Rosario! They were both amazing. You can tell they really take pride in what they do! I've also enjoyed a facial. I originally tried this spa with a Groupon. I couldn't believe how great it was so I went back for more. I've been a customer of Spa Gregories for many years but I think this spa and it's therapists are better! A great advantage of using this spa, is access to the pool facilities. There's a jacuzzi and a great fire pit. There's also food service available poolside via the hotel. Free parking is also included. If you're local, make sure to ask for the "locals" or "Travelzoo" deal!

Room Tip: Ask for pool view...you'll get the afternoon sun with a nice view and sunset.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review, April 29, 2014
Thank you for commenting on your recent stay at the hotel. Happy Anniversary! I'm sure it was great to be able to celebrate without the little girls. I'm pleased you chose to spend such a momentous occasion with us and found the hotel wonderful. We pride ourselves on delivering engaging service and it sounds like we did just that. I'm sure the time you spent in the spa was very relaxing and a perfect way to disconnect entirely. Thanks again for your kind words and we look forward to welcoming you again in the future.
Sincerely,
Lucas Schumacher
lucas.schumacher@fairmont.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Dorado Hills, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 23, 2014

Service was not up to the Fairmont standards. Very disappointed. Room was nice and clean. Bed was comfortable. The pool and spa was not very appealing. The bar seemed very nice. The spa and gym appeared to be very nice. Again, front desk was terrible and turn down service was not very good.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review, April 25, 2014
Thank you for your sharing your recent experience at the hotel. I'm very disappointed your experience was not up your standards. We pride ourselves on delivering engaging, personalized service and clearly we fell short. I would like to get some more information about your particular experience and would appreciate if you would email me at: lucas.schumacher@fairmont.com. Thanks again and I hope to hear from you soon.
Sincerely,
Lucas Schumacher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Plaines
1 review
5 of 5 stars Reviewed April 23, 2014

A great hotel! Very comfortable and excellent service! Close to the Orange County Airport also. A excellent spa!!! The pool was very nice with cabanas and beach umbrellas!! Very southern California. Wish we all could be California girls........

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review, April 25, 2014
Thank you for sharing your feedback on your recent stay. We are pleased to be you enjoyed your time with us and found the pool area beautiful! The staff will be thrilled to hear it and we look forward to welcoming you back in the future.
Sincerely,
Lucas Schumacher
lucas.schumacher@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 23, 2014

We booked our 7-night stay through priceline and got a fabulous deal ($110/night + taxes) to stay at this very nice hotel. It is unfortunate that you cannot get the same deals by going direct (they don't price match). The service we received was generally of a high quality and friendly except for a couple of adequate but a touch narky interactions (both from the same front desk night staffer). Yes, valet is expensive at $20/night. Laundry is also very expensive as is use of the business center. Room service food was good but not outstanding. We had an issue on a Saturday night where some Shahs of Sunset pretenders were having a party in the next room and were still making heaps of noise in the early hours of the morning. Security handled it perfectly.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review, April 25, 2014
Thanks for commenting on your recent stay with us. I"m pleased to hear you had such a nice time. Seven nights is a long time and I'm sure you were able to experience all the property has to offer. As we pride ourselves on our service, I'm pleased to hear yours was great. I am sorry to hear of the noisiness of your neighbors, but glad to hear security was able to handle in a timely fashion. Thanks again.
Sincerely,
Lucas Schumacher
lucas.schumacher@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 23, 2014

If you enjoy a nice and relaxing time away from home, the Fairmont Newport Beach is perfect! It is quiet and the staff are pleasant and accommodating. They arrange activities for children on Easter and are pet-friendly!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontNewportBeach, Online Marketing Manager at Fairmont Newport Beach, responded to this review, April 25, 2014
I'm thrilled to hear you enjoyed your Easter weekend with us! We pride ourselves on delivering excellent service, so it's great to hear of your experience. As you mentioned we are pet friendly and love to welcome your four-legged friends. Thanks again and we look forward to your return.
Sincerely,
Lucas Schumacher
lucas.schumacher@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Newport Beach

Address: 4500 MacArthur Boulevard, Newport Beach, CA 92660 (Formerly Sutton Place Hotel)
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Newport Beach
#6 Luxury Hotel in Newport Beach
#7 Spa Hotel in Newport Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Newport Beach 4*
Number of rooms: 440
Official Description (provided by the hotel):
The Fairmont Newport Beach hotel in Southern California radiates a dramatic feel from both an architectural and design standpoint. Each and every aspect is designed to surround you in total 'O.C.' luxury. To complete the luxury hotel experience, the Fairmont Newport Beach hotel is thrilled to also offer its full-service urban Spa, Amadeus Spa & Salon. With more than 8,000 square feet of space, the Spa features eight decadent spa treatment rooms offering the finest in spa services and using only the finest in products and techniques. Prepare to be pampered like never before! Fairmont Newport Beach hotel welcomes you to the charm and allure of Southern California with its sun-drenched beaches, world-class shopping, and exciting nightlife! Fairmont Newport Beach hotel offers 440 luxury guest rooms, including 54 exquisite suites, most feature over-sized soaking tubs. Fairmont Newport Beach is also gaining favor as one of the most ideal locations for weddings. Of all the special moments of your life, there are very few that approach the importance of your wedding day. Having your wedding with us in beautiful Newport Beach means it will be filled with the class and elegance you've always dreamed of. All guests receive daily courtesy shuttle service to and from John Wayne Airport, Fashion Island, South Coast Plaza, The District and Balboa Island. For rental car information, please contact on-site Hertz Rent-a-Car. Fairmont Newport Beach offers wireless Internet access available in all of our meeting rooms, as well wireless high-speed Internet access in each guestroom. Year-round, guests can enjoy relaxing at the hotel's Palms Pool and Cabanas. The re-designed self-serviced Business Center accommodates the needs of its corporate guests. To best enjoy our Newport Beach, California hotel's amenities and the riches of Orange County, consider one of our many appealing packages available and maximize your visit to the OC. Complimentary "Green" Parking: Overnight guests who drive hybrid vehicles can enjoy free parking at the Fairmont Newport Beach. ... more   less 
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Also Known As:
Fairmont Newport Beach Hotel Newport Beach
Newport Beach Fairmont

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