Stayed there for 5 nights in the first week of september, I´m form Cancun and i work in the hospitality industry sorry for my english by the way.. during the check in the bellboys did not help us out carrying our bags, then the fron desk agent charged us $700usd without our approval or any hotel speech. she didn´t was wearing her name badge and i think she was the most rude person in all the hotel. She does not have a clue in service. I asked 2 different recepniost for bathropes and i never got it. 1 day housekeeping didn't clean our room.
We tried a day out in balboa beach and the staff pick us up 25min. after the pick up time.??? i though that just happen in Mexico.
The breakfast is pricey for what they offer. there was not a goog variety. Over $20usd for a contiental brakfast?? And it was not tasty at all.
We had dinner 1 night in the hotel. And they have the same decor, they don't change it for dinner, Met like 3 waiters during my dinner, bad presentation of the table and food set up.!!! And paying almonst $200usd for dinner. Thay were in a rush and there was just like 4 tables occupied that night???
But the thing that it was most embarassed is that different times we asked people form the staff (front desk, recepcionist and 1 tall manager for different directions or information form the areas nearby and they don't have a clue were they live or a little effort to help you out on how you can get there, or finding any information for you...
I am not use to ask for complementary thing or compensations because i know if i travel it's because i have money and i will not be asking for things for free.But like i told you, i work in a hotel as well. And guests in my hotel if they would had that service they would be asking for any comp.
Poor service and management skills..It's a shame with all the hotel's budget.
- Official Description (provided by the hotel):
- The Fairmont Newport Beach hotel in Southern California radiates a dramatic feel from both an architectural and design standpoint. Each and every aspect is designed to surround you in total 'O.C.' Luxury. To complete the luxury hotel experience, the Fairmont Newport Beach hotel is thrilled to also offer its full-service urban Spa, TheSpa Sante. With more than 8,000 square feet of space, the Spa features eight decadent spa treatment rooms offering the finest in spa services and using only the finest in products and techniques. Prepare to be pampered like never before! Fairmont Newport Beach hotel welcomes you to the charm and allure of Southern California with its sun-drenched beaches, world-class shopping, and exciting nightlife! Fairmont Newport Beach hotel offers 440 luxury guest rooms, including 54 exquisite suites, most feature over-sized soaking tubs. Fairmont Newport Beach is also gaining favor as one of the most ideal locations for weddings. Of all the special moments of your life, there are very few that approach the importance of your wedding day. Having your wedding with us in beautiful Newport Beach means it will be filled with the class and elegance you've always dreamed of. All guests receive daily courtesy shuttle service to and from John Wayne Airport, Fashion Island, South Coast Plaza, The District and Balboa Island. For rental car information, please contact on-site Hertz Rent-a-Car. Fairmont Newport Beach offers wireless Internet access available in all of our meeting rooms, as well wireless high-speed Internet access in each guestroom. Year-round, guests can enjoy relaxing at the hotel's Palms Pool and Cabanas. The re-designed self-serviced Business Center accommodates the needs of its corporate guests. To best enjoy our Newport Beach, California hotel's amenities and the riches of Orange County, consider one of our many appealing packages available and maximize your visit to the OC. Complimentary "Green" Parking: Overnight guests who drive hybrid vehicles can enjoy free parking at the Fairmont Newport Beach. ... more less
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- Also Known As:
- Fairmont Newport Beach Hotel Newport Beach
- Newport Beach Fairmont