Scheduled to stay the night before an event held at the property. Arrived late at night tired with a group of colleagues from Europe.
Myself and a colleague were shocked to get to our rooms and find no beds and only fold out love seat sofas as our "beds" . These were not the good fold out beds. They were the thin , full of springs and wires ones.
My colleagues room was freezing to boot . The front desk told her they could send a space heater. The hotel was full they had no other room for us and little sympathy but a good deal of rude attitude, which isn't what you need at 11:30 at night nor when you are holding three events the next day and booking a block of rooms. They offered to comp the rooms and breakfast but we wanted real beds and real sleep. They called the nearby Marriott told us rooms were available there, called us a cab and disappeared . My colleague noted we never received an apology of any kind. We were told " you booked a parlor room... So that is what you get" I find it appalling that they sell a room with a bad flip out couch as an acceptable stand in for a bed alone. My colleague who booked the room was furious when she found out and is trying to get them to pay for our room at the Marriott, where they rolled out the red carpet at midnight and we had a great night. To add insult to injury, the day of the event the staff was so unhelpful to our guests and the resort so complicated to negotiate, that some left after trying to find our event for too long, some were annoyed having run all over asking where the events were And receiving little help from Staff. Avoid at all costs!
- Also Known As:
- Hyatt Regency Newport Beach Hotel Newport Beach
- Hyatt Regency Newport Beach Hotel
- Hyatt Newport Beach
- Newport Beach Hyatt
- Official Description (provided by the hotel):
- Situated on 26 beautifully landscaped acres, offering style and luxury in the heart of the city’s best shopping, dining and entertainment venues. Minutes to Fashion Island and Balboa Island and centrally located on Jamboree and Pacific Coast Highway providing easy access to major attractions & theme parks, local beaches and business. Ideal setting for groups and events featuring high-tech meeting space and tropical outdoor venues, this landmark hotel easily accommodates functions of all sizes. With its rich blend of Pacific, Indonesian and Mediterranean styles, the Hyatt radiates the warmth and charm of this unique beach community unlike any other hotel in the area. ... more less
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