I have really mixed feelings about this hotel, while in some aspects it was excellent, in others the quality was severely lacking.
Location: 4 stars
The hotel is about an hour drive from LA and is a very short drive from a local John Wayne airport. It is within 15 min walk of Balboa island that has some shopping and boardwalk. Other than that there is not much within walking distance, though hotel does provide a free shuttle to nearby Fashion Island mall. If you'd like to be near the beach however, the closest one would be a 40 minute walk. Hotel does provide bike rentals but having a car seems optimal, except parking is rather pricey.Also be aware, that the hotel has a quiet policy starting at 10 pm, obviously geared toward children with families.
Grounds: 5 starts
Recently renovated, the hotel grounds are in excellent condition, except for the rooms. The hotel itself consists of several buildings spread out throughout the territory with each building having its own pool/hot tub area. Next to the 'Bay' building pool, there is also a children's waterslide. In addition, hotel has a golf course, beautiful garden area, and wedding ceremony/reception area as well as several conference rooms.
Rooms: 2 stars
May be the grounds look nice, but once you step into the room, you may think you came to Motel 6. The rooms are small, poorly designed, think open shower-bathroom with no doors in family-friendly hotel, very poorly lit and provide little privacy, since all the windows open to the pool area, just as in a motel where windows would face the street. Furthermore, air conditioner was very noisy and leaking the whole time.
Service: 3 stars
Service at the bar/restaurant and catering was excellent, front desk not so much. Upon arrival, there was an unreasonably long wait for check in, and upon check in it turned out the hotel could not accommodate a booked room- king bed on a higher floor, instead giving me two double beds on the first floor despite making a reservation well in advance. When i asked if any king bed rooms would open up, front desk person said to come back tomorrow, which i did and they said they are sold out, right after I just saw someone check in into a room with king bed. Not only not accommodating but also flat out lying staff. Considering first impression is the most important, I doubt I would be back to that hotel.
Food: 4 stars
I was staying at the hotel for a business meeting and had all the meals on the property as well. Most of the time the food was tasty and creative, though a couple of times entrees were rather dry and not particularly flavorful.
Amenities: 3 stars
The hotel has several pools, hot tub, gym, bike rentals, internet, gold course, and computer/printer. Most of these amenities are unreasonably expensive however, $15+ a day internet when most hotels provide internet for free these days, per minute charge for using the computer in the lobby or a printer, expensive parking. Pool is nice but is constantly occupied by small kids splashing everything around them. And on top of everything, the gym was closed for maintenance the whole time we stayed there.
In sum, the hotel is may be a good option for families with kids who do not mind staying the whole day at the pool. If you are looking to go to the beach or be closer to shopping/entertainment, other hotels would be a better choice. Also, this hotel might give you the opposite room of what you paid for, never a good start to a trip.
- Official Description (provided by the hotel):
- Situated on 26 beautifully landscaped acres, offering style and luxury in the heart of the city’s best shopping, dining and entertainment venues. Minutes to Fashion Island and Balboa Island and centrally located on Jamboree and Pacific Coast Highway providing easy access to major attractions & theme parks, local beaches and business. Ideal setting for groups and events featuring high-tech meeting space and tropical outdoor venues, this landmark hotel easily accommodates functions of all sizes. With its rich blend of Pacific, Indonesian and Mediterranean styles, the Hyatt radiates the warmth and charm of this unique beach community unlike any other hotel in the area. ... more less
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- Also Known As:
- Hyatt Regency Newport Beach Hotel Newport Beach
- Hyatt Newport Beach