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“Much better than expected!” 4 of 5 stars
Review of Holiday Inn Express Newport Beach

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Holiday Inn Express Newport Beach
3.0 of 5 Hotel   |   2300 West Coast Highway, Newport Beach, CA 92663   |  
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Ranked #14 of 17 Hotels in Newport Beach
GreenLeadersSilver level
Mesa, Arizona
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Much better than expected!”
4 of 5 stars Reviewed August 9, 2014

Very well appointed room with fridge, microwave, cable tv, double queen beds nice shower and tub.. Very quiet, clean, great breakfast (neat pancake machine). Not to far from beach and attractions. We walked to the pier and cafes from the hotel(about 1.5 miles-we are in our late 60"s). Front desk staff were very helpful and friendly. Computer available if you don't take yours. Oh yes wonderful oatmeal and chocolate chip cookies throughout the day. Small pool and hot tub.

Room Tip: 2nd floor toward the rear will assure the quietest rooms. The windows can be opened on the 2nd floor...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank jtoolemesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, General Manager at Holiday Inn Express Newport Beach, responded to this review, August 11, 2014
Dear jtoolemesa,

Hello from sunny Newport Beach,CA! Thank you for your stay and sharing your review of our hotel's amenities and service! Yes, aren't those pancake machines the best?! I wish I have them at home to whip up pancakes without any hassle! Our entire team are truly honored by your kind words regarding the service that you received and that we could make your experience at our hotel special and memorable. We eagerly look forward to having the pleasure of welcoming you back soon!
Warmest regards,
Rachel L.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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276 reviews from our community

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San Francisco, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 30, 2014

The place is not clean. The room smells of cigarette even when it is a non smoking room. The front staff checked another person into the same room i was in. She walked in to the room, starling me. I can't imagine what would happen to my belongs if i were not present when this happen. Absolutely poor management.

  • Stayed July 2014, traveled on business
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank vv0rk_T0_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, General Manager at Holiday Inn Express Newport Beach, responded to this review, July 31, 2014
Dear AskW0rk_T0_Travel,

Hello and thank you for sharing your experience with us regarding your most recent stay. I sincerely apologize for the inconveniences you encountered during your visit. I am extremely disappointed that your room did not meet your expectations. The Holiday Inn Express Newport Beach takes great pride in the level of hospitality, cleanliness and service we are able to offer each of our guests and I truly apologize that we were unable to provide you with the exceptional service and experience we are known for. We pride ourselves in making things right for our guests, guaranteed. Please contact our hotel to allow us to make it right for you. Thank you for your comments and we hope to hear from you.
Sincerely,
Rachel L.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
U.S.A.
Level Contributor
186 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed July 27, 2014 via mobile

Spent two stays here this week- Monday night and Thursday night fir flights in/out of John Wayne/Orange County Airport.

Best part of my stay was very friendly, helpful employees. Special shout out to Alan for recommending The Rusty Pelican for dinner and giving me free appetizer cards!!

Parking was good, but $7.50 per day- always a bit of a satisfaction drop for me when hotels nickel and dime you with things like parking. This place is NOT on the beach- but maybe 6 minutes drive to it. Likewise the Holiday Inn Express and Best Western in Costa Mesa is about 10 minute drive and is $50-$80 cheaper per night, free parking, and a bit nicer. Employees at both Holiday Inns and the Best Western are great.

Rooms are OK- bed the first stay was hard, worn, uncomfortable. Second stay bed was better/ok.

Will likely not be back, as other options in the area are better value and a nicer hotels.

Stayed July 2014
Helpful?
3 Thank SenatorMcCain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, General Manager at Holiday Inn Express Newport Beach, responded to this review, July 28, 2014
Dear Senator McCain, (we love your screen name!)

We appreciate your review and your stay at our hotel. Alan would be thrilled to know that you gave him a special shout out! I am glad to see that we stood out employee and service wise as we are always striving to be the best for our guests. I agree that you should be satisfied with your hotel purchase and deserve a good value for the price that you pay. We hope that you will give us another try in the future to present you with other options that will satisfy your hotel needs. We would love to have you back!

Warmest regards,
Rachel L.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somis, California
Level Contributor
89 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed July 19, 2014

This is a holiday inn express but i didn't know it from the facility has a great courtyard by the pool close to lots of dining options and the rooms were clean this our company's go to hotel when we do sale meeting is SoCal

Room Tip: has a private parking lot too
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada, United States
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 14, 2014 via mobile

Great service. Location is great from the peninsula.. There's restaurants around the area just incase you don't want to go down to the peninsula ad have bar food. But can ride is not bad 15-20 dollars depending on traffic but at night it's not bad..over all

Stayed July 2014
Helpful?
Thank Jjsa8199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 3, 2014

My husband and I recently booked a block of rooms here for our wedding party and guests as our wedding was being held right across the street. We couldn't be happier with our decision. The location was great, the staff went above and beyond and the rooms were very nice. It's no secret that Newport Beach is an expensive town, so having this little gem here at a reasonable price (and all the Holiday Inn amenities that you expect) was a very lucky find.

The breakfast is hands down the best complimentary hotel breakfast I've ever seen. Normally hotels advertise a lot more than they deliver but this place had several types of hot eggs, oatmeal, cereal, bacon, ham, baked goods, fruit, etc every morning in a pleasant atmosphere.

As mentioned the staff was amazing. Rachel Lei, the manager went out of her way for us. We'd emailed back and forth dozens of times prior to our stay since we had 12 rooms booked, some of which were being used for a full week by our out of town friends and family. She is always so professional, and really takes the time to make sure everything is as it should be. Nobody is "just a room #" here. The night we checked in we got a friendly hug from her, and there was a bottle of bubbly, roses on our bed and a hand-written card waiting for us. It was really special.

The amenities are good too - free Wifi, the beds are super comfortable and there's a gym, small pool...all the things you'd need from a local hotel. You've got the water across the street, lots of restaurants and bars and definitely a beautiful area to be in.

Bottom line, this is a great hotel. Great location, good for business or family trips, and the service made us feel like we were at a 5-star hotel yet were only paying the Holiday Inn Express prices. We'd recommend this hotel to anyone looking to stay in Newport and save a few bucks. Trust me, skip the Balboa Bay Inn across the road. It's not worth it, but this was.

Room Tip: Small hotel so doesn't really matter but I'd recommend the bottom floor and back corner so y...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Katrina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, General Manager at Holiday Inn Express Newport Beach, responded to this review, July 28, 2014
Hello, Katrina!

Thank you for your wonderful and kind words! It was our pleasure to work with you and Rob and our entire team wish you both many, many years of wedded bliss! Thank you for taking the time to review our hotel! It means so much to us to have been a part of the beginning of the next chapter of your lives!

Cheers to you both!
Rachel and the entire team at Holiday Inn Express Newport Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menifee, California
Level Contributor
74 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed June 26, 2014

We are loyal Holiday Inn Express customers. When we needed a place to stay overnight before catching our boat to Catalina Island, we chose this hotel. It was a very short drive to the parking lot at Balboa Pier where we were instructed to overnight park. The rooms in this hotel are a little smaller than the average HIE, but very nice. There is a $7.50 per night parking fee to be aware of. Breakfast was very nice, higher than average quality yogurts and oatmeal, in addition to all of the standard excellent breakfast fare HIE offers. Our only big downside was that the fire alarm went off during the night, waking us from VERY sound sleeping. It was a false alarm, and I understand that these things happen, but we received no apology, explanation, reassurance or any kind of compensation from the desk staff or management.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank 29kindergartencuties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Newport Beach

Address: 2300 West Coast Highway, Newport Beach, CA 92663
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Newport Beach
Price Range (Based on Average Rates):
Hotel Class:3 star — Holiday Inn Express Newport Beach 3*
Number of rooms: 64
Official Description (provided by the hotel):
Distinctively different, the Holiday Inn Express Newport Beach hotel is located across from Newport Beach Harbor, on exciting Mariner's Mile, a short drive to John Wayne Airport and walking distance to a wide variety of restaurants and entertainment. Come stay with us when you are attending some of Orange County's best events. Just minutes away from the OC Fair, Toshiba Senior Classic, Pageant of the Masters, Newport Harbor Christmas Boat Parade, Newport Beach Film Festival, Newport Boat Show, and the Taste of Newport Our professional staff is courteous, friendly, attentive and committed to making your stay fun, and memorable with first-class quality accommodations and legendary service to exceed your expectations. The Holiday Inn Express Newport Beach is also located near many top Orange County attractions such as Newport Beach Pier, Fashion Island, Balboa Island, South Coast Plaza, Disneyland, and the Orange County Fairgrounds. Newport Beach is also situated between two other exciting beach cities Laguna Beach and Huntington Beach. ... more   less 
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Also Known As:
Holiday Inn Express Newport Beach Hotel Newport Beach
Holiday Inn Newport Beach
Newport Beach Holiday Inn

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